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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
June 11, 2019
Great service with a smile! Again, requested an oil change for certain dates and times. Maple Hill (Steve Nutt) accommodated, got me in and out and all with a smile! Again, requested an oil change for certain dates and times. Maple Hill (Steve Nutt) accommodated, got me in and out and all with a smile! More
by WBush
Verified CustomerEmployees Worked With
Steve Nutt
June 11, 2019
DAVE MAY is the Best and so is the service .dept! ANDREA and CASANDRA make me feel like family. They are completely CUSTOMER focused. RICK helps me understand my car. I highly recommend MAPLE HIL ANDREA and CASANDRA make me feel like family. They are completely CUSTOMER focused. RICK helps me understand my car. I highly recommend MAPLE HILL to you! More
by Volvo Addict
Employees Worked With
Rick Milbeck, Cassandra Westfall, Heather Crummel, Andrea Darnell
June 11, 2019
Estimate to fix the new Hyundai SF after a minor accident I called to make an appointment and the person received the call gave me an appointment to fix the problem based on the phone call- actually he pushed I called to make an appointment and the person received the call gave me an appointment to fix the problem based on the phone call- actually he pushed this appointment back because of unavailability of the replacement piece, but after I brought the car for evaluation, I was told that Maple Hill couldn't fix this problem and car needs body shop (after waiting one week for this appointment). I would rather Steve could scheduled the evaluation earlier so I would receive this information earlier rather than waiting one week for the piece to come and then redirected to body shop. More
by BELALHEGAZY
Employees Worked With
Steve Nutt
June 10, 2019
Super first oil change. They were ready for me when I arrived. They were quick and friendly. I got a car wash as well. They were fantastic.i will be back for next oil change. They were ready for me when I arrived. They were quick and friendly. I got a car wash as well. They were fantastic.i will be back for next oil change. More
by BAKOSTAKIS
Employees Worked With
Cassandra Westfall
June 10, 2019
Good service I only met Steve Nutt so I don't know the female mechanic who worked on my car. My car was in for a ABS recall and I was in an out in about 20 minute I only met Steve Nutt so I don't know the female mechanic who worked on my car. My car was in for a ABS recall and I was in an out in about 20 minutes. More
by Sguiltinan
Employees Worked With
Steve Nutt
June 08, 2019
Customer service was awesome Bob Warren did a great job getting me the vehicle I wanted. He is very professional and thorough when explaining details about the vehicle and the pur Bob Warren did a great job getting me the vehicle I wanted. He is very professional and thorough when explaining details about the vehicle and the purchase of the vehicle. More
by BRIAN.TACK
Employees Worked With
Bob Warren
June 08, 2019
Attention to detail My car was scheduled for an oil change and the EMC update, and the work was done promptly and in less than the estimated time. But the technician d My car was scheduled for an oil change and the EMC update, and the work was done promptly and in less than the estimated time. But the technician did not reset the service alert bell which rings every time I start the car. The technician also noted on the invoice that there is no record of a 60,000 mile service on my car, when in fact that was done on 09/25/18. Better attention to details like that would be appreciated. More
by CVAIL130
Employees Worked With
Steve Nutt
June 08, 2019
Just so freaken Amazing Steve in customer service was always honest with me and he got me my car back asap and just over all was excellent. THANK YOU Steve in customer service was always honest with me and he got me my car back asap and just over all was excellent. THANK YOU More
by bluerosie81
Employees Worked With
Could not remember Steve's last name.. One that sat at the desk when you come in on your left, Steve Nutt, Steve Westra
June 07, 2019
Great Service-taking care of the customer-seems these employees go out of way to take care of customers-they just do a great job Service-taking care of the customer-seems these employees go out of way to take care of customers-they just do a great job More
by WESTRAKARL
Employees Worked With
Steve Nutt, Lena Grubb
June 07, 2019
Fair, but disappointed I find your service department efficient according to rather strict company rules, but not very flexible and accommodating to individual (personal) n I find your service department efficient according to rather strict company rules, but not very flexible and accommodating to individual (personal) needs. Everything has "by the book" rigidity, and I fine this approach difficult to comprehend. Also the hourly wage charged for service work in the area of $115 per hour, to be excessive, and your parts department also to be over charging. The mark-up for parts is Much too high. Parts are available online through other sellers that sell their parts at approximately 30% less. I must say I am not very keen about your business. About five years ago I stopped in to speak with Chad and he actually had the nerve to tell me a new VW diesel wagon sold for $100 over dealer invoice. It was such an obvious lie, I called him out on that immediately. More
by Bear
Employees Worked With
Chad Dechnik, Mike Huffman
