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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
June 07, 2019
Checking Out The mechanical service at Maplehill is always great. Having someone answer the phone to set up service and having a cashier available to pay your The mechanical service at Maplehill is always great. Having someone answer the phone to set up service and having a cashier available to pay your bill... ...not so much. I waited at the counter to p[ay and pick up my keys and was eventually checked out by a Sales person. More
by GARY.PALDAN
Verified CustomerEmployees Worked With
Mike Huffman
June 07, 2019
Excellent service I am always satisfied with the service I receive for my Hyandai Santa Fe at Maple Hill. This appointment was for an oil change and the service was ver I am always satisfied with the service I receive for my Hyandai Santa Fe at Maple Hill. This appointment was for an oil change and the service was very efficient. I know I can trust this dealer with the care of my car at a decent price. More
by kmheyn
Employees Worked With
Steve Nutt
June 07, 2019
Awesome service From the moment I stepped in, I was well received and service was fabulous. They noticed on the way out my tail light was out. It got fixed immediatel From the moment I stepped in, I was well received and service was fabulous. They noticed on the way out my tail light was out. It got fixed immediately. More
by KLBATT80
Employees Worked With
Rick Milbeck, Steve Westra
June 06, 2019
New Car Purchase I found the personnel that I came into contact with at Maple Hill to be very professional and helpful. I was not pressured but allowed to consider al I found the personnel that I came into contact with at Maple Hill to be very professional and helpful. I was not pressured but allowed to consider all my thoughts and concerns in a way that allowed me to be comfortable and thoughtful about my decision. More
by JOHN
Employees Worked With
Kade Neer, Kevin Poffenberger, Mike Disher
June 06, 2019
Recall repairs. I was there for three recalls was told 4 hours and got done in 2 hours the gentleman who helped me in service sis an awesome job I was there for three recalls was told 4 hours and got done in 2 hours the gentleman who helped me in service sis an awesome job More
by MERCHMICH
Employees Worked With
Dalton Royer
June 06, 2019
Better this time This experience was better than the last. I had an appointment at 4:15 but wasn't helped until close to 4:30 due to nobody in the Service Center area This experience was better than the last. I had an appointment at 4:15 but wasn't helped until close to 4:30 due to nobody in the Service Center area upon arrival. Finally, someone came to assist me and she was very friendly (I believe her name was Heather). The last time I had to visit the Service Center I was told that they could not perform my service because they closed at 5 pm. I had made an appointment a month out for my 40,000 mile check on my VW. No one called me during the entire month to tell me I needed to reschedule to allow for more time. Sometimes I feel being a single female walking into this Service Center that I do not get the best treatment. Moving to the Kalamazoo area from Dallas, TX, I expected the VW Dealership to treat me the same way I was treated in Dallas but this had been far from the case. I am not impressed with this Service Center. More
by jp69702
Employees Worked With
Heather Crummel
June 06, 2019
Excellent customer service Steve is always pleasant, helpful & honest. Service is timely. Steve always calls to notify you if additional service items are needed, prior to doi Steve is always pleasant, helpful & honest. Service is timely. Steve always calls to notify you if additional service items are needed, prior to doing the work. More
by Amy
Employees Worked With
Steve Nutt
June 06, 2019
Good service Service was good and quick. Friendly employees at service desk when I came in and when I checked out to pay after service was complete. Service was good and quick. Friendly employees at service desk when I came in and when I checked out to pay after service was complete. More
by CLBOVEE1
Employees Worked With
Lena Grubb
June 06, 2019
Not worth the hassle Disappointed that I had an appointment for a specific time and my car sat around for 5 hours before even being looked at. I was never once called for Disappointed that I had an appointment for a specific time and my car sat around for 5 hours before even being looked at. I was never once called for an update on my vehicle. I had to call every single time to find out what was going on. I was left stranded without a vehicle overnight and I came in from out of town to have my vehicle serviced. Several times I was told I would get a call back and was never called. I also was told that a side issue I was experiencing with my vehicle was not the cause of my main problem and after two days of being at the dealership it turns out my side issue was exactly what was causing the main issue; so I felt like I wasn’t being taken seriously. Extremely poor communication skills. My last experience at this dealership was not good either and I was hopeful that this second experience would change my mind. I was severely mistaken. I experienced a 3 hour wait for an oil change previously and was not notified of short staff until the end of the service when all along I would have just left and gone somewhere else. Unfortunately, I likely won’t come back to the Kalamazoo Subaru and will suggest others not seek service there either. More
by TAGETTJ
Employees Worked With
Greg Vinstra
June 05, 2019
Good service but My oil change and inspection was too long. I had a 12 o’clock appointment. First I had to wait to get someone to check my car in over 5 minutes. Then My oil change and inspection was too long. I had a 12 o’clock appointment. First I had to wait to get someone to check my car in over 5 minutes. Then I did not get checked out until 2 o’clock. It was very long for the oil change. More
by TKA131
Employees Worked With
Think it was Heather but not sure.
