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Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,137 Reviews of Maple Hill Auto Group
May 29, 2019
What I Wanted They were able to get me what I wanted in a timely manner. The car eve came in a little sooner than I expected. The salesperson responded to emails an They were able to get me what I wanted in a timely manner. The car eve came in a little sooner than I expected. The salesperson responded to emails and answered my questions. I love my new car! More
by JANSLOBAR
Verified CustomerEmployees Worked With
Michael Zinger, Greg Vinstra, Mike Disher
May 29, 2019
Great experience! All was good, Michael Zinger was very helpful. Steve in service has always been friendly and helpful. Will continue to use their services. Great job! All was good, Michael Zinger was very helpful. Steve in service has always been friendly and helpful. Will continue to use their services. Great job! More
by STEVEMOXLEY
Employees Worked With
Michael Zinger, Victor Heckman, Steve Nutt
May 29, 2019
Ended well. 6 month wait for my S4. Not the fault of the dealer but could not get timely updates from Chad Dechnik. I had to keep asking him for info, Taking d 6 month wait for my S4. Not the fault of the dealer but could not get timely updates from Chad Dechnik. I had to keep asking him for info, Taking delivery was a good experience. Kevin, Jon, Mike were all vey helpful and professional. More
by DLNAUGLE
Employees Worked With
Chad Dechnik, Jon Gates, Kevin Poffenberger, Mike Disher
May 29, 2019
Excellent product and service This will be our third Subaru. They are excellent cars and Maple Hill staff know their product well. Our purchase went well until we felt ambushed w This will be our third Subaru. They are excellent cars and Maple Hill staff know their product well. Our purchase went well until we felt ambushed when it came time to sign the sales contract and were pressured by a financial manager (not our salesperson) to decide right then about what would be several different and substantial service contract additions to the sale. Provide this information ahead of time, please. More
by SNLIPKIN
Employees Worked With
Matt Williamson
May 29, 2019
Easy Buy No pressure, informative sales team, relaxed environment. Great service on my A7 and expecting the same on my new Q8. Yada, yada, yada, and yada. No pressure, informative sales team, relaxed environment. Great service on my A7 and expecting the same on my new Q8. Yada, yada, yada, and yada. More
by TWEBER1023
Employees Worked With
Jon Gates, Kevin Poffenberger, Mike Disher
May 29, 2019
Easy to work with We came into town from 100 mile north to see a specific car. We loved the car, made the deal and drove home with it. They made us very comfortable t We came into town from 100 mile north to see a specific car. We loved the car, made the deal and drove home with it. They made us very comfortable through the whole process! More
by PENTWATER0
Employees Worked With
Jon Gates, Kevin Poffenberger, Mike Disher
May 29, 2019
RECALL They promptly addressed a Subaru recall issue. No other mechanical "issues" were tacked on. Their honesty and professionalism deserve to be recognized They promptly addressed a Subaru recall issue. No other mechanical "issues" were tacked on. Their honesty and professionalism deserve to be recognized - so refreshing in a dealership! More
by DRAFTER36
Employees Worked With
Misty Figg
May 27, 2019
Minimal assistance from service dept My Volvo had to be towed in due to stalling for unknown reason. They said it would be 2-3 days before they could get to it. I asked about a loaner c My Volvo had to be towed in due to stalling for unknown reason. They said it would be 2-3 days before they could get to it. I asked about a loaner car. They said they can't give out loaners until the problem is diagnosed, which they wouldn't do for 2-3 days. I asked if they could at least hook up the car to a diagnostics computer to see if it could give them a prelim diagnoses...they said no, so I had to pay for 3 days of a rental car. When they finally got to the car, they immediately found it had a dead battery....which they don't stock and have to get from another city, which added another day to my rental fees, because they STILL wouldn't give me a loaner. When I asked why, they said that the diagnosis determines whether Volvo pays for the loaner or Maple Hill pays for it. So while they are battling it out to see who will have to pay for the loaner, I was stuck paying for a rental car!! Other dealerships trip over themselves to get folks in a loaner, because they know it is good service...clearly that doesn't matter to Maple Hill. In additional, none of the service check-in techs know anything about Volvos (by their own admission). A Volvo DEALERSHIP should have knowledge of their vehicles!!!! More
by CARPENTERJ
Employees Worked With
Greg at the Service Desk and the only Volvo mechanic you have
May 26, 2019
Excellent service, delightful experience. I took my 2013 Subaru Forrester in for a recall. It was fast, trouble free and the customer service was exceptional. Thank you very much. I took my 2013 Subaru Forrester in for a recall. It was fast, trouble free and the customer service was exceptional. Thank you very much. More
by LQSBOX
Employees Worked With
Heather Crummel, Lena Grubb, Misty Figg
May 25, 2019
slow work It took 2 weeks for the appointment. The work took 4 hours to complete. I had to sit the whole time. No loaner car available. It took 2 weeks for the appointment. The work took 4 hours to complete. I had to sit the whole time. No loaner car available. More
by MICHAELJBIKER
Employees Worked With
Steve Westra
