Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Maple Hill Auto Group
Kalamazoo, MI
5,137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
5,137 Reviews of Maple Hill Auto Group
May 24, 2019
Air Bag Recall The Takata Air Bag replacement was scheduled for three hours .I needed my car before that. Service went above & beyond And completed the job in 1 1/2 The Takata Air Bag replacement was scheduled for three hours .I needed my car before that. Service went above & beyond And completed the job in 1 1/2 hrs. 😊 More
by 24Edison
Verified CustomerEmployees Worked With
Steve Nutt, Misty Figg
May 24, 2019
new car purchase our experience at our subaru dealership was excellent> sales manager greg vinstra was welcoming. the sales person was matt williamson who was great our experience at our subaru dealership was excellent> sales manager greg vinstra was welcoming. the sales person was matt williamson who was great at dealing with an older couple. matt taylor in finance made things go smoothly. this is our second subaru, More
by DJFISH
Employees Worked With
matt taylor, Matt Williamson, Greg Vinstra
May 23, 2019
Fast and friendly service. Can’t ask for more. Steve is great. Can’t ask for a better person to work with. He answers all my questions in ways I can understand. I go back because of him. Steve is great. Can’t ask for a better person to work with. He answers all my questions in ways I can understand. I go back because of him. More
by JENGRAHEK
Employees Worked With
Steve Nutt
May 23, 2019
Overpriced I was not happy with my service. I had car trouble and brought my car in for help. When I told the service tech I was taking for another estimate I I was not happy with my service. I had car trouble and brought my car in for help. When I told the service tech I was taking for another estimate I was charged a fee of $123 which I was told would be waived. But then was hounded over the phone for the $123 . I was quoted a price of $1600 for the service I had the same work done along with rear brakes and rotters for the same price. I called the service shop for cost of the part not only was I misquoted the price so was the shop that did the repair for me. I have purchased two, new cars from Hyundai Maple Hill and will not be returning to purchase a third. More
by IRISHTEACH1220
Employees Worked With
Steve Nutt
May 23, 2019
Level of customer service was not great When I scheduled my appointment for 9am on a Saturday I went in about ten mins early. I had never had my car serviced here before so when I walked int When I scheduled my appointment for 9am on a Saturday I went in about ten mins early. I had never had my car serviced here before so when I walked into the dealership and asked where I should go the sale people barely gave me the time of day. Once I figured out I needed to pull my car in front of “any” garage bay I ended up waiting ten mins before they actually opened the doors for me. And the service rep told me I pulled into the wrong door even though the sales people told me “any”. Needless to say I was frustrated for being treated like an inconvenience when I was providing Maple Hill Auto business. The person who books the appointments should explain where to go when you are dropping your car off for an appointment to avoid all this confusion. The level of work was Great and they got my car ready within the time they said they would. Please have better customer service. More
by SubaruHuman
Employees Worked With
Lena Grubb
May 23, 2019
Easy, no pressure purchase! We arrived with a pretty good idea of what we were after. Phil was very easy to work with, and didn’t pressure us to consider higher priced options. We arrived with a pretty good idea of what we were after. Phil was very easy to work with, and didn’t pressure us to consider higher priced options. He explained the differences between models and made the whole process easy. The business manager was also good to work with, again explaining the available options, but not pressuring a sale! I would definitely make the hour drive to purchase from Maple Hill Subaru again! More
by Jpc1973
Employees Worked With
Matt Taylor , Phil Lawrence, Greg Vinstra
May 23, 2019
Great The answered all of the questions I had and were not using hard sale techniques. Easy to work with and accommodate the fact I could not use my phone The answered all of the questions I had and were not using hard sale techniques. Easy to work with and accommodate the fact I could not use my phone at work, so most of the correspondence was through email. More
by A.CASS0020
Employees Worked With
Michael Zinger, Greg Vinstra, Mike Disher
May 23, 2019
Great dealership and sales person! Jacob showed me a few vehicles. I originally just went in for the $50 gift card, but after I drove the Ioniq I knew I wanted my first Hyundai. Jacob showed me a few vehicles. I originally just went in for the $50 gift card, but after I drove the Ioniq I knew I wanted my first Hyundai. More
by NEWLIFEKZOO
Employees Worked With
Jacob Prieto , Greg Vinstra, Mike Disher
May 23, 2019
Great team, great dealership Maple Hill has a great team of folks working there. The sales personnel we worked with were willing to work around some weird schedules, and patient w Maple Hill has a great team of folks working there. The sales personnel we worked with were willing to work around some weird schedules, and patient with us as we came in initially on one timeline and ended up on another when it came to purchasing a vehicle. More
by JFAHEY
Employees Worked With
Michael Zinger, Nick Hodgson
May 23, 2019
Great experience! I did some “shopping” online and was referred to Nick Hodgson for my sales rep. He had a car waiting for me to drive at the appointed time. When it I did some “shopping” online and was referred to Nick Hodgson for my sales rep. He had a car waiting for me to drive at the appointed time. When it turned out that I wanted to drive a different model he quickly found me another car and that is the model I wound up buying. On delivery day he went over all the features and made sure I was comfortable before I drove off in my new car! I’ve already recommended him and Maple Hill Auto Group to friends. More
by JAMJAR20
Employees Worked With
Nick Hodgson, James DeYoung
