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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 20, 2019

Positive experience! This is my 2nd experience. Steve is a great help! He is straightforward, honest & fun to talk to. Misty is thorough & communicative. This is expected More

by Jaime N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt, Misty Figg
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had another positive experience. Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 18, 2019

went very well to take care of recall material went in for a brake light recall and it went just fine. The people on the service staff were very helpful and friendly. I will take my car here agai More

by jeffwhitmer24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Misty Figg, Andrea Darnell
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great experience and look forward to seeing you in the future. Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 17, 2019

Good experience. Everything was completed as promised. One negative was there were no brochures available for cars we were interested in. Would be nice to have an ea More

by AVENGERJAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Disher
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive reviews. I will see if they are able to order more brochures. Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 17, 2019

Smooth and Easy I needed to bring my Outback in for a recall airbag fix. Everything was easy from setting the appointment to the loaner car (which was beautiful). I c More

by DEBORAH.HOFFMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Westra, Misty Figg, Andrea Darnell
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear the airbag recall appointment went so smoothly. Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 17, 2019

the summary We were shopping for a vehicle to replace the ztoyota 4 Runner. After getting rhe chance to work with Bruce he suggested the Safaree Sport. After driv More

by SSCHAEFER2049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman, Bruce Balestri, Mike Disher
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy that you were able to find the car you really liked. Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 17, 2019

Bal Barot I like this dealer and the excellent service they provide. I am going to buy my next car from them. Bruce is a great guy and Cassandra with her welcom More

by BAL_BAROT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Balestri, Cassandra Westfall
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great experience here. Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 17, 2019

Fast!! We needed to get to a track meet and they were able to get us in and done in less than an hour. Super friendly people! More

by SARAHLBARNES23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I cant remember all the names of people we have worked with., Michael Zinger
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear we could get you in & out so you didn't miss the track meet. Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 17, 2019

My promised 3 hour appointment turned into 5 I think they forgot me and it felt like they lied. I hate being lied to. I had a 9:30 AM appointment for an oil change and tire alignment. I received More

by RENEE.BLACK3
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Heather Crummel, Misty Figg
May 31, 2019 -

Maple Hill Auto Group responded

I am extremely sorry that you did not have a good experience here. Please reach out to me at your convenience and I would be happy to look into this for you. Amie Freeman Customer Support Specialist 269-342-6600 ext 443 afreeman@maplehillauto.com

May 16, 2019

GREAT It's always great to see my friends at Maple Hill Auto Group. They did a great job on my S5 annual check up this week. More

by KDROPPERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barber, Greg Vinstra, Victor Heckman, Chad Dechnik, Kevin Poffenberger, Jeff Daniel, Mike Disher
Jun 07, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to have you as a customer! Amie Freeman Customer Support Specialist 269-342-6600 X 443 afreeman@maplehillauto.com

May 15, 2019

Service Department damaged my car Service department bent my door and didn't tell me about it before giving me back my car. When I figured out what was wrong, I called them and they a More

by PETED3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Daniel, Andrea Darnell
May 16, 2019 -

Maple Hill Auto Group responded

I am so sorry to hear about your experience. I have forwarded your concerns to our management team. Please let me know if there is anything else I can assist with. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

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