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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

May 15, 2019

Leak in car noted Steve Nutt is wonderful to work with and I trust him! After getting the car fixed I bought a new one from Phil! Great working with all of you. You More

by PENNY.SIMPSONTAYLOR69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Steve Nutt
May 15, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review! We are thrilled that you have had great experiences in both sales & service. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 14, 2019

Long wait I do not understand why it takes over 90 minutes for a conventional oil change. Okay, you changed the rear window wiper too, but still? More

by RLBENNINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Figg
May 14, 2019 -

Maple Hill Auto Group responded

I am very sorry that you had a long wait for the service here. Our average time for oil change service is about an hour because of the multi point inspections that we do. We also schedule appointments to help minimize wait times. Please let me know if there is anything I can do to help. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 14, 2019

Easy experience. I had done my research prior to walking in the door. I knew pretty much what I was interested in. There was no pressure to upgrade. Whole process was More

by COLLEEN3115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Warren, Greg Vinstra, Mike Disher
May 14, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy to hear that you had a great car buying experience. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 14, 2019

air bag re3placement work was done promptly and on time. excellent experience.will be back to check on new car soon.expect same good service .have a good day. More

by DJFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Heckman
May 14, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy that you had a great experience here & look forward to seeing you back! Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 14, 2019

Good service Maple Hill Auto has been my go-to dealership for almost two decades through three Subarus. The employees are helpful and I have confidence in them. More

by SubaurThreeTimes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Lawrence, Rick Milbeck, Steve Nutt, Cassandra Westfall
May 15, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review. We are pleased that you have received good service here for so many years. Thank you for being a loyal customer. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 13, 2019

1st time service, I will use again! Friendly greeting, explained costs up front, kept me informed on the progress as I waited for routine service and product improvement service was bein More

by freebird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 14, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review! We are always here to assist our customers so please let us know if you need anything. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 13, 2019

Service was great. Was there for service. The two I dealt with was a young lady and a youg man. Both were great. It was a last minute AC evaporator line issue. More

by MRUSSELL115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Names unknown for sure., Misty Figg
May 14, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are happy that we were able to get your vehicle in for service so quickly. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 13, 2019

Airbag recall Quick, efficient, and caring. Cassandra was great - friendly and accommodating. If I were in business, I’d try hire her to be my employee. Apparent More

by bematts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
May 14, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review! We are happy that your service experience went so well. Please let us know if you need anything else. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 13, 2019

Excellent Customer Service! After owning over 25 pre-owned cars (growing up in my NJ-based family's car business, buying at wholesale and selling at retail one year later!) our f More

by cobrien84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vinstra, Ed Fitts, Jeff Daniel, Mike Huffman, Cassandra Westfall, Heather Crummel, Andrea Darnell
May 14, 2019 -

Maple Hill Auto Group responded

Thank you so much for the positive review! We are thrilled to hear that we provided excellent service for you. Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

May 13, 2019

Great service Always quick, reliable, and friendly service! Steve is always great to work with and has excellent customer service skills. I will continue to have More

by Gils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nutt
May 14, 2019 -

Maple Hill Auto Group responded

Thank you for the positive review. We are pleased to hear that you will keep coming back to see us! Amie Freeman Customer Support Specialist afreeman@maplehillauto.com 269-342-6600 x 443

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