Maple Hill Auto Group

Hood Insulation Replacement Purchased a brand new car from dealership and found that red squirrels got into the insulation under the hood. Michael (our sales rep) and Steve from Purchased a brand new car from dealership and found that red squirrels got into the insulation under the hood. Michael (our sales rep) and Steve from service got a new one on order with no questions asked. Steve got us in late on a Friday afternoon and replaced the insulation. Even washed the truck! Great response and recovery from an unfortunate event with the new car. A+ rating in mine and my wife’s eyes! More

I bought my car on service! The service here is top notch. Always willing to answervmy questions and do the best for me. When the service department no longer is as good as it The service here is top notch. Always willing to answervmy questions and do the best for me. When the service department no longer is as good as it is now I will not be driving a subau! More

Good experience We purchased our vehicle at this dealership and bring our car back to its service center every time. Good people who do good work every time! We purchased our vehicle at this dealership and bring our car back to its service center every time. Good people who do good work every time! More

Software Update The update to the Distance to Empty logic took about 30 minutes and I was not disappointed. All staff were polite and professional. The inspection w The update to the Distance to Empty logic took about 30 minutes and I was not disappointed. All staff were polite and professional. The inspection was unremarkable and no other service needed. More

Excellent, friendly service Overall, these folks do a great job. My only issue is that the work frequently takes more time than estimated by the service desk. In my last visit, Overall, these folks do a great job. My only issue is that the work frequently takes more time than estimated by the service desk. In my last visit, an estimated 1-1/2 - 2 hours became 4-1/2 hours with no additional repairs. Fortunately they offer a shuttle service and loaner vehicles. I’ll keep going back despite the 50 minute drive! More

Barely out of warranty Volvo needing repair I have a 2015 Volvo S60 I got used in GR about 8 months ago. It was in fantastic shape, and ultra low miles. Since then I've had to come to the deal I have a 2015 Volvo S60 I got used in GR about 8 months ago. It was in fantastic shape, and ultra low miles. Since then I've had to come to the dealership here twice for service. First was for transmission service to fix it not shifting back into gear from a stop properly. It was fixed about 99%. I can still tell it acting up just a tad every now and again. May be more to do with the technology than anything. This most recent trip to the dealership was for a fuel pump issue, about 5 weeks out of warranty for time, but still under 35,000 miles. With that low miles, and that close to the warranty, my thoughts are the very first words out of the service department should have been, "we're calling Volvo to have this covered... you should never have had a failure of this type with this few miles, and barely outside warranty." No one said anything. I had to ask that they contact Volvo for a good will repair. I got a call within maybe a couple of hours after dropping the car off that said they don't do that, I would need to contact them myself or google the form online. The online form clearly has info only the dealer could fill out, so I did end up calling Volvo myself, and leaving a note on their Instagram account I follow. I had someone fill out the form for me, but didn't get contacted until a week later, half hour after I picked up the car and paid the almost $600 repair. Volvo did say they would cover the repair, no questions asked, and agreed that I should now have had the issue at all. They are sending me a check for reimbursement. So, all in all, I got the repair done under warranty like it should have been, but I had to do the work myself to make that happen, and really, the dealership should be there to advocate on behalf of the clients and should have been the ones to do that work. Everyone at the dealership was super, super nice, so I can't fault them. They have always been nice and supportive, I just think they aren't getting all the training they really should have and are probably overworked. Misty was so nice and told me absolutely don't give up on pursuing this with Volvo, but once Volvo looked at it, they didn't need any convincing at all. They were almost apologetic that the car even had any problems at all. I wish I could remember her co-worker's name to give him proper credit as well. He and I got into a short discussion on the differences in the older versions of the car and newer ones with sensors that monitor everything except how many bugs have hit the windshield. He was extremely knowledgeable and it was a very pleasant conversation. More

Comprehensive and timely service Prompt and efficient service. Car was ready when promised. Only issue was that the driver's seat had been pushed all the way back and was not return Prompt and efficient service. Car was ready when promised. Only issue was that the driver's seat had been pushed all the way back and was not returned to its original position. More

Great Service Very pleased. I missed my scheduled appt. Thought it was the following day. Showed up and they were able to get me in in a very timely manner consi Very pleased. I missed my scheduled appt. Thought it was the following day. Showed up and they were able to get me in in a very timely manner considering I didn't have an appt. Sorry, I don't see the names of the people who helped me. More