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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews

5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

August 29, 2022

It seems like my car was forgotten in the mix of a busy day. I dropped it off for a scheduled 1230 and they didn't have the car ready till 520 same day. It has unfortunately not been reliable prescheduling More

by Brice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lauren Armbruster
Aug 29, 2022 -

Maple Hill Auto Group responded

Brice, I am very sorry to hear this. It seems as if there may have been some miscommunication on our end. Your drop off time was scheduled for 12:30pm. When customers drop off their vehicle, we always ask that we are able to keep the vehicle until the end of the day and we will let you know if it is done before then. I am very sorry if this information was not relayed to you when you scheduled your appointment and when you dropped your vehicle off. If there is anything else we can do for you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 2693426600

Aug 29, 2022 -

Brice responded

Everyone at maple hill has been friendly and courteous about the situation but it was relayed to me that there was a mix up regarding my car. Overall, Maple hill has been a reliable place and I will continue to use you for fixes and mantenance. Pricing and customer service has always been great.

August 29, 2022

A very caring attentive organization with quick effective service. All employees are very welcoming and helpful during the experience. More

by John Behrendt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Sep 07, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Sep 07, 2022 -

John Behrendt responded

Sure will.

August 27, 2022

Easy to work with, always keeps me up to date on my service for the car. More

by DMLEFFLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Sep 07, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 25, 2022

I purchased a new VW with ease. They were respectful of my time and we were finished with business transactions in 30 minutes. No high pressure sales presentation. I highly recommen More

by barbiecg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Gates, Mike Simmons, CB Watkins
Aug 26, 2022 -

Maple Hill Auto Group responded

Thank you! We hope you are enjoying your new vehicle. If there is ever anything you need, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 25, 2022

Professional and friendly. I've owned a Subaru for decades and always take back to this dealership. Easy to make an appointment. More

by THERESAMARIESWEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, DAN TAYLOR, Randy Kim, CEDRIC RUSSELL, BRIAN KRAGEL
Aug 26, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 24, 2022

Friendly service department got me in and out in a timely manner. Communication was great. More

by DAVID.DREW04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Aug 26, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 23, 2022

Friendly, informative, quick, easy to use, easy access, affordable, clean, near the strip mall and eateries More

by MARYMDERVAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Aug 23, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 19, 2022

Employees were helpful and friendly. The service department also replaced the recall part while it was in. More

by lloegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Aug 23, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 18, 2022

Found the process very open and informative also thought the show room and premises or Valerie appealing to the eye But most of all the staff was great thanks Matt! More

by seasonalcomfort
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Kevin Poffenberger, Matt Taylor
Aug 26, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 18, 2022

They completed my work promptly. They were polite and the waiting area was comfortable while there. More

by LKALLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Lena Grubb
Aug 23, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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