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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,137 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,137 Reviews of Maple Hill Auto Group

August 11, 2022

Prompt,courteous, right on with pricing . just wish had Saturdays for service appointments.otherwise service dept is right on More

by E.KORNETTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, CEDRIC RUSSELL
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 11, 2022

Helped when i lost my key fob! Emergency and worked me in! Thanks so much. More

by Egroegllekcin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 10, 2022

They were very helpful and Courteous while checking me in. Had a new Audi Q5 for a lender so I could do errands while they did the 60,000 checkup. Kelsey was very helpful and we really enjoyed the video More

by CDSCHWEI4
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelsey LeRoy
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 08, 2022

Very friendly and easy to work with, I drive 1 1/2 hours to come here. They are worth it!!! More

by Kevin Emerson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall, Lena Grubb
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 06, 2022

Car was serviced as discussed and on schedule, without any issues. Staff was friendly and helpful. More

by YOSHiNUKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassandra Westfall
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 06, 2022

The car was in for a recall. The work was completed in a timely manner. More

by GDBROEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 05, 2022

The service was quick, efficient and well done. It was my first time using their service and I was quite impressed. More

by BUCKHOLJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL, BRIAN KRAGEL
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 05, 2022

Disappointed. The staff are awesome, friendly and engaging. But.... I had a problem after a simple oil change. ($85). All warning lights going nuts. Called back More

by DESMOND.T.HERBERT
Friendliness
Recommend Dealer
No
Employees Worked With
cannot remember. called the sales appt desk.
Report | Print
Sep 13, 2022 -

Maple Hill Auto Group responded

I'm sorry that this was your experience. We do our best to accommodate our customers and their schedules. With a full schedule, it wouldn't be fair to ask someone who has been waiting patiently for their appointment to give up their spot. We follow Subaru guidelines very closely, and if your check engine light was not flashing, it wouldn't be considered an emergency. I'm sorry that we didn't meet your expectations, but if there is ever anything we can do for you, please let us know.

Sep 13, 2022 -

DESMOND.T.HERBERT responded

Again, a misunderstanding in plain sight. As my review stated 'All of the warning lights going on'. Perhaps you should re-read it again. I certainly would not want to 'cut' in line to displace anyone who has/had been waiting patiently for a scheduled appointment. But when all of the warning lights are lit-up after a simple oil change -- you'd think anyone with empathy and/or common sense might want to have time in their allotted schedules for such things. Also, as a sidenote -- you'd think after a quality read of my review -- I might get a phone call? No. Did you even wonder how we got our Crosstrek back online? I don't see or hear any of that in your response. Again, lack of care and/or concern.

August 04, 2022

I live out of town and arrived early. They took my car right away and I told them I had family coming to pick me up and we were going to lunch. We hadn't even ordered and they called to More

by RMFRYER4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Cassandra Westfall, Lena Grubb, Hannah Seal, Morgan Tassell
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 04, 2022

Hannah was very professional and courteous while rectifying an issue caused by a different shop. More

by PASTORG4
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Aug 15, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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