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Maple Hill Auto Group

Kalamazoo, MI

4.7
5,138 Reviews
Call Dealership (269) 342-6600
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5622 W Main St.

Kalamazoo, MI

49009

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5,138 Reviews of Maple Hill Auto Group

July 30, 2022

Buying a car from Maple Hill was a great experience. Matt went over and beyond to find me the perfect vehicle. It is exactly what I wanted. The whole experience from finding the vehicle to securing t More

by traceyedry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Williamson, Mike Simmons, CB Watkins
Report | Print
Aug 01, 2022 -

Maple Hill Auto Group responded

Thank you! We're so happy to hear that Matt was able to get you into a great new vehicle. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 30, 2022

I always get good service on the day of, but there seems to be miscommunication between departments and sometimes I am not being scheduled for all services that I request. More

by CASSFLOREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Report | Print
Aug 01, 2022 -

Maple Hill Auto Group responded

I apologize that there was an error when scheduling your service. This should not have happened. If you would like, please call me directly for your next service, and everything will be scheduled as you'd like it. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 29, 2022

Lauren was great. She explained everything to a tee! I can skways trust the staff to do a great job! More

by CYNTHIAGRAHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Milbeck, Lena Grubb, Hannah Seal, Lauren Armbruster, BRIAN KRAGEL
Report | Print
Aug 01, 2022 -

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 29, 2022

Everyone is friendly and helpful, I been going there for years , I bought my first VE in 1968, the only thing is lately is hard to make appointments, have to wait a long time to get one More

by JIMANDELSY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Aug 01, 2022 -

Maple Hill Auto Group responded

Thank you! I do apologize for the long wait times for appointments. We are doing everything we can to get caught up on work so that we can continue to offer the best service possible for our customers. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 29, 2022

Loved my experience buying a new Hyundai Tucson! It was quick and easy and I am extremely happy with my vehicle and the service! More

by dkruse3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Prieto, Matt Taylor
Report | Print
Aug 01, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything we can do for you, please let us know! Lena Grubb Customer Service Specilaist 269-342-6600 lgrubb@maplehillauto.com

July 28, 2022

Took in my Subaru for a roof rack issue. Service tech blew off my concerns. More

by jonessd
Recommend Dealer
No
Employees Worked With
Kevin Poffenberger, Rick Milbeck
Report | Print
Aug 03, 2022 -

Maple Hill Auto Group responded

I am sorry that this was your experience. If you'd like to discuss this issue further, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 28, 2022

The Video review was excellent idea. It was very clear for me to understand my car's problems. More

by AKITSUJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb, Hannah Seal
Report | Print
Aug 03, 2022 -

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 27, 2022

Very good customer service and much appreciated the use of a loaner during my warranty service. More

by KRISTIN.LUNDY.DEMELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Seal
Report | Print
Jul 27, 2022 -

Maple Hill Auto Group responded

Thank you! Please, let us know if there is ever anything we can do for you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 27, 2022

I travel over an hour for service because Maple Hill people are welcoming and fair. More

by CEG17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lena Grubb
Report | Print
Jul 27, 2022 -

Maple Hill Auto Group responded

Thank you, so much! We're happy to hear you enjoy coming here so much. If there is ever anything you need, please give us a call. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

July 27, 2022

The service to my car was timely. The washing of my car was appreciated. The staff were professional and friendly. More

by DFISH.1978
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
CEDRIC RUSSELL
Report | Print
Jul 27, 2022 -

Maple Hill Auto Group responded

Thank you! We're happy to hear that your service went so well. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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