Maple Shade Mazda

Example of car dealer stereotype. I had a bad experience here. I stopped in to test drive a new car and the sales guy Najee gave me a litany of the features of the vehicle and then te I had a bad experience here. I stopped in to test drive a new car and the sales guy Najee gave me a litany of the features of the vehicle and then texted throughout the test drive (not one text but many). And he did not ask a single question about what I was looking for. I am a single woman in her 30s who looks younger than she is and I had to wonder- do I just not look important enough to pay attention to??? Maybe he thought I was just here for a joy ride? Regardless it left me with a bad impression. But I loved the car so I went back when I knew he wasn't working and got a new sales guy Paul. Paul himself was great- respectful and knowledgeable and even grabbed a few extra keys so I could test drive a few different models. Since I knew I liked the car from my first test drive I had brought my title with me to my old car because I was ready to buy if the price was right. However his manager would not negotiate. The deal was only $300 off MSRP for a new 2015 Mazda 3 hatchback and a low offer for my trade-in. (my car is only 3 years old in very good condition with average-low miles and no accidents and 25k+ miles of manufacturer warranty on it.). The manager would not negotiate more than $500 dollars total on the net difference. So I left! Two days later I went to Pacifico Mazda and got a deal that was about $1900 better than the very best deal his manager was willing to offer! And then they gave me a $750 rebate!!!I have the car I want, was treated with respect, paid $2600 less, and still got a good APR rate. Literally $2600 less!!! I feel bad for the honest sales guy Paul who lost my business, but I will never bother to come to this dealership again when I am shopping for new cars in the future. I'm only giving this dealership a 2 instead of a 1 because of Paul. More

easy smooth transaction Buying a car is never easy, but the guys at Maple Shade made this transaction smooth. They didn't try to push any extras on me, but they did try to s Buying a car is never easy, but the guys at Maple Shade made this transaction smooth. They didn't try to push any extras on me, but they did try to sell their financing. They didn't push too hard, and they almost matched my credit union's rate. I would've used their financing, except I had to leave the dealership to get the down payment anyway, so I just stuck with the credit union loan. They seemed fine with this, and all went smoothly. More

Made my day easy! Wonderful service and always upfront and honest!!! Thank you to everyone at Maple Shade Mazda for making my day easy and quick!! Great work 13760 Wonderful service and always upfront and honest!!! Thank you to everyone at Maple Shade Mazda for making my day easy and quick!! Great work 137605AE More

GREAT SERVICE AND PEOPLE. I APPRECIATED THE WAY I WAS GREETED BY THE SERVICE PERSONNEL AND THE WAITING ROOM WAS VERY COMFORTABLE AND CLEAN..THE MANAGER EXPLAINED IN DETAIL WHAT I APPRECIATED THE WAY I WAS GREETED BY THE SERVICE PERSONNEL AND THE WAITING ROOM WAS VERY COMFORTABLE AND CLEAN..THE MANAGER EXPLAINED IN DETAIL WHAT WAS NEEDED FOR MY CAR AND THE PRICE WAS VERY REASONABLE I DID NOT HAVE TO WAIT ALL DAY FOR MY CAR TO BE SERVICED BY SUCH GOOD WORKERS. THANKS AGAIN MAZDA IN MAPLE SHADE. More

Waste of time! I went to maple shade mazda looking for a new CX-5. When they came out to me with a price of 25,000 I told them it was too high, they then proceeded t I went to maple shade mazda looking for a new CX-5. When they came out to me with a price of 25,000 I told them it was too high, they then proceeded to raise the price to 28,000. I have never been able to walk out of a dealership and admit it was a waste of my time. More

New Mazda 3 review Daniel and Marlin (our sales rep) were very knowledgable and helpful. They were both very enthusiastic about their product. I would definitely refer f Daniel and Marlin (our sales rep) were very knowledgable and helpful. They were both very enthusiastic about their product. I would definitely refer friends and family to see them and Maple Shade Mazda. More

These guys do not care about your business. I took a test drive with Marta, while not the warmest person, she did get me in the two cars I wanted to look at in the small amount of time I had. I I took a test drive with Marta, while not the warmest person, she did get me in the two cars I wanted to look at in the small amount of time I had. I asked for an aggressive quote on the two cars each at two trim levels. A week goes by... nothing. I get an email from Customer Service Relations Manager Brian Golin asking about my experience on Marta's behalf. Ok maybe Marta had an emergency or left the dealership so Brian is following up, I get that. I ask for my quote a day goes by, I send a request for the quote the next day and still nothing... I already have loan locked down with my credit union at a great finance rate and I am going to buy a car. It just won't be with Maple Shade Mazda. More

Quick and easy Dealership was friendly and easy to work with. I enjoyed my experience at the maple shade mazda dealership. The whole process took very little time co Dealership was friendly and easy to work with. I enjoyed my experience at the maple shade mazda dealership. The whole process took very little time compared to other dealerships. More

Sleezy dealership, does not value or respect the customer My wife and I visited this dealership several months ago to look into buying a CX5 since our RAV4 was coming off its lease in less than a month. We co My wife and I visited this dealership several months ago to look into buying a CX5 since our RAV4 was coming off its lease in less than a month. We could not have had a sleezier experience and will never come back. When we walked into the showroom, we explained our situation to the salesperson, and he then took us on a test drive. He was friendly and somewhat knowledgeable about the car, although he couldn't answer all of my fairly basic questions. He was a nice guy at this point and having a couple unanswered questions about the nuances of the car was not a huge deal. When we returned to the dealership, we went with the salesman to his desk and the sleeze-fest ensued. I mentioned I had purchased my Protege from them, and he said they offer a loyalty discount, which was great. I joked about how we definitely wouldn't be buying a car in the color of the test vehicle, which was like an ugly neon teal, but that what I really wanted to know was the price and features for the entry and mid-level trim lines of the CX5. The sales guy then goes through his inventory list of what colors are on the lot, with absolutely no mention of trim line, price, etc. I had to redirect him and flat out say look, I was joking about the color, what is important is trim line, features, and cost. He then went on for a good 10 minutes about how fantabulous it is if we buy a car from them, they have a costumer care club, they offer free oil changes for however many years, and oh my gosh, they use synthetic oil, how amazing! He then touted the benefits of synthetic oil vs conventional for another few minutes, and I again had to redirect him that I really really really wanted to talk trim lines and price. He then pulled out the inventory list and again told me what colors he had on the lot. They have red! Silver! Green!! White!!! So, having to redirect this guy yet again to tell him, look, we have 4 weeks left on the lease, perhaps a different color car could be ordered or would arrive on their lot, but I really really honest and truly want to know prices and features of the different trim lines. He then looked at us and said "well any price I give you has to be acted on today, it is the end of our sale," which must have been a secret sale since there was nothing being promoted. He then puts on his best, clearly-annoyed body language and strolls up the stairs to the manager's office. He returns maybe 3-5 minutes later with a printout, and before it is even shown to us his phone rings, he answers it, hangs up, and tells us "that's my manager, he wants me to hurry up," which was even more ironic because the lack of hurry up was due to his inability to listen to and answer my very simple questions. In the 5 seconds between that statement and storming out of the dealership, I was able to look at the printout to see it was simply the sticker price of the top trim line divided into 48 monthly payments. As we got up to say 'see ya later,' the salesperson said "oh no, I didn't mean it that way." Not sure what other way he meant it, but I will never ever in a million years return to this place. I would love to replace my Protege with another Mazda when the time comes, but I will drive an extra hour to purchase from somewhere else. They also own Turnersville Mazda, which would scare me away from that place as well. A sleezy, disgusting, insulting, completely time wasting experience at this place. It gets one star because zero stars was not an option. More

Maple Shade Mazda went to maple shade mazda to look for a new car. talked to Larry, he was very nice and helpful. he was knowledgeable and knew everything about each mo went to maple shade mazda to look for a new car. talked to Larry, he was very nice and helpful. he was knowledgeable and knew everything about each model. More