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Maple Shade Mazda
Maple Shade, NJ
312 Reviews
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312 Reviews of Maple Shade Mazda
March 31, 2014
Great exsperience Sales person paul was very helpful with the whole exsperience from start to finish. Everything was explained to me in a way that i unstood. Everyone a Sales person paul was very helpful with the whole exsperience from start to finish. Everything was explained to me in a way that i unstood. Everyone at the dealership was very friendly and helpful. More
by Tinaattig7691
Employees Worked With
Paul
March 24, 2014
Obviously Maple Shade Mazda is under new management, because I was returning after TWO prior brand new purchases for my eldest son for TWO more purchases (at the same time) for my 2 sons. Not only was because I was returning after TWO prior brand new purchases for my eldest son for TWO more purchases (at the same time) for my 2 sons. Not only was the financial portion of the transaction wasteful of my time, they were misleading and incorrect in their tactics. I had not only the "Inventory List" in my purse (which they told me was incorrect because the prices were more) but I was also told the "Incentive Programs" that were available to "Returning Mazda customers" and "College Grads, did not apply. Feeling very mis-leaded, we left and went to HAMILTON MAZDA, where the customer service was superb and the finance information both honest and correct. I was shown the inventory list, by Hamilton Mazda, which I already had copy of in my purse, with the SAME valid pricing. After my one son choose the vehicle he wanted it was ironically at MAPLE SHADE MAZDA. Unfortunately Maple Shade Mazda would NOT allow Hamilton Mazda to trade with them and sell the vehicle to us. We had to have a similar vehicle delivered to us from North Jersey. Thru Hamilton Mazda we MADE the purchases at the publicized internet pricing with ALL of the incentives advertised! The same exact deals that Maple Shade Mazda said could not be done! DO NOT EVER TRUST MAPLE SHADE MAZDA! Now 2 months later, someone from Maple Shade called to say they have programs and wanted us to stop by. I called them back because I felt they should know why we would never return again. While explaining the reasoning why, the gentleman was pleasant, AT FIRST, but when I made mention and asked why they would not trade with Hamilton Mazda because that did not make good business sense to me, the arrogance that we experienced within the financial department was again exposed. He began to raise his voice, and say that they don't have to trade with anyone if they don't want to, etc, etc. When I pointed out to him that the switch in his demeanor was in fact the reasoning why we left, and I now feel compelled to put my experience on the internet. He responded, "So now you are threatening us, your threats mean nothing to us", Reinforcing why we would NEVER return there again. I strongly recommend no one else does either. They may seem pleasant when they are showing you the vehicle and talking you into the sale, but if you are not informed (like I was) you will GET RIPPED OFF!!! If you can't do your homework, go to HAMILTON MAZDA, they are honest and you don't need to. More
by Frymire
Employees Worked With
Sales, Finance, & Management
March 10, 2014
After buying the used car I was looking for at a price that seemed a little too fixed and suspicious to me, I quickly discovered a problem with the windshield. The shop had swirled the windshield when th that seemed a little too fixed and suspicious to me, I quickly discovered a problem with the windshield. The shop had swirled the windshield when they had done the final detail. It is very distracting while driving at night with oncoming traffic. We notified the dealer immediately and they asked us to bring it in. They concluded all too quickly that it had to have been due to an ice scraper and was not their problem. Now, when I reported the issue, it had not snowed at all. Even if it had, ice scrapers are plastic so they do not scratch glass, and EVEN IF THEY DID, the swirling indicates a buffing, not consistent with scraping ice. They final straw was today when a manager told my wife "F*@xx YOU" and hung up on her. I am appalled at the level of service and professionalism, and overall decency lacking at this dealership and will never give them business again. More
by shadynate
Employees Worked With
All of them
February 05, 2014
My car was misdiagnosed: On January the second, I My car was misdiagnosed: On January the second, I went to the Maple Shade Mazda Dealer because I was concerned of my engine and battery lights fla My car was misdiagnosed: On January the second, I went to the Maple Shade Mazda Dealer because I was concerned of my engine and battery lights flashing, and sometimes, the car would not start. I was told by Pat that the battery and the alternator were in perfect shape and only a fuse is needed to be replaced. Therefore, I paid $140.00 for labor and the fuse, and I was told that I would be called when the fuse is received. As I was leaving, I noticed my ABS light was on, I went right back but the door was locked; so I went right across the street at the CVS parking lot and called them; the operator said that It was lunch time, and would have to come back at 1:00 PM. Since I'd spent three hours there that day waiting for my car and I had to come back to dealer for the fuse anyway, I decided to go home. When I came back and mentioned it to Pat, he told me that it did not show on the diagnostic report, and I would have to pay another $ 140.00 to get it fixed. I decided not to go alone with it and just focus on the fuse. The next day, however, the car wouldnt start. When I called and spoke to Pat again, He told me: " There's nothing I can do Ma'am; I think it's 'Mother Nature.' It's too cold; you must change the battery as well." The Mazda battery plus labor would be over $200.00; so I bought a very good battery somewhere else at a lesser price. However, I was still experiencing the same problems with my car. When I took it to a different dealer, I was told that the system failure has to do with the "Belt Tensioner" which will cost me over $ 200.00. After I 'd sent an email to the manager and I didn't hear from him, I called him on the January 29th. He asked me to come back to the place for a thorough check-up. When everything was done Carlo (The service manager) told me that it was the alternator. Eventhough I tried to convince him that the alternator was changed one year ago, and there was no problem with it on his first diagnose, he told: "well it must be defective; that's what happen when you don't buy stuff from us. Anyway, we don't have any parts to keep throwing to your car to make it work." I replied that I didn't come here for a 'hand-out' I just need a fair shot to get my car fixed. He then told me: "well, it will be $ 1118.34 plus tax to get it fixed." Then he said: "I'll take 124.12 off since you had to replace the battery." I feel like it was very unfair, and I didn't make any deal with him. However the car got worse when I got home; I feel that they had something to do with it so that they can make more money from me. This place has put me through a lot, but what hurts me the most is the way they treat their customers: they don't show any concerns; all they see is 'Dollar Signs' using their customers as "cash cows." If I cannot count on my own dealer for help, who can I trust?They should be ashamed of themselves, and if I don't hear from them, I will pursue it. More
by mlabady42
Employees Worked With
Pat Kearney / 626 *W* & Carlo Giannotti / 000*W*
July 11, 2013
Great people. Charlie was very friendly and honest. Found a lower price elsewhere after purchase was already made. However very great people and the service agreement is great! a lower price elsewhere after purchase was already made. However very great people and the service agreement is great! More
by bap47
Employees Worked With
Charlie
July 06, 2013
Our overall experience was great. Tom and John were understanding of our budget and worked hard to get us a great deal on a new Mazda 3 hatchback. The process went smoothly and we bought a great car. understanding of our budget and worked hard to get us a great deal on a new Mazda 3 hatchback. The process went smoothly and we bought a great car. More
by Mroberts21b
Employees Worked With
Tom Bonnano and John
July 01, 2013
Both Sales Representatives Charlie and Mark as well as John, Sales Manager did a very good job presenting the vehicles and working with me on the trade in allowance and final price of the vehicles purchas John, Sales Manager did a very good job presenting the vehicles and working with me on the trade in allowance and final price of the vehicles purchased. Overall experience was very good. More
by bstorino
Employees Worked With
Charlie
June 29, 2013
Charlie was very helpful. He knew plenty about the car we were about to buy. He also was very informative when we went to test drive. During the transaction he treated us fairly and we got the price we were were about to buy. He also was very informative when we went to test drive. During the transaction he treated us fairly and we got the price we were looking for. Highly recommended! More
by rdelarosa923
Employees Worked With
Charlie
June 27, 2013
This is the third vehicle I have leased feom this dealership. If anything, the experience was even better this time than my previous times (and I would have not come back if the first 2 times were n dealership. If anything, the experience was even better this time than my previous times (and I would have not come back if the first 2 times were not very good). Pat was very responsive and helpful, and made the purchase experience as sumple and easy and possible. Mark went above and beyond the call of duty to find me exactly the car I wanted. I could not be happier. More
by Ccotenj
Employees Worked With
Pat Kelly & Mark Betterly
