Maple Shade Mazda

Was in the market for a new car and wasn't sure what I wanted to do. As a "let me just see what Maple Shade Mazda has to offer" stop I ran into Jabier Perez who was quick to meet me outside on my way int wanted to do. As a "let me just see what Maple Shade Mazda has to offer" stop I ran into Jabier Perez who was quick to meet me outside on my way into the showroom. Quickly identified my needs and answered all my questions I had. I ended up leasing a new Mazda 3 on the spot when offered a great deal. Dealership also followed up several times to make sure I was happy with my purchase. Easily to the best dealership I had been to all day (and I had been to a lot). Maple Shade Mazda will be getting my business for years to come. More

I had read poor reviews of this dealership, but as someone who isn't too hard to please and who finds it pretty easy to get along with people (and since it was the closest dealership to my home), I de someone who isn't too hard to please and who finds it pretty easy to get along with people (and since it was the closest dealership to my home), I decided to keep an open mind, and I went anyway. Big mistake. My brother had just graduated from college and gotten a great job and was looking for a specific model, and they happened to have what seemed to be a decent deal on a used car. We were all ready to sign the papers and get going, and that's when things went wrong. For one thing, our salesperson was also helping another customer (which is completely understandable, they're doing business), but it took him ridiculously long to get back to our table. And then came the kicker -- he came back to us apologizing that he was wrong on the sticker price, that it was actually $1000 more than what he had originally told us. This was after he found out we were planning to pay in cash. We were completely displeased, since this is clearly one of the sleaziest tricks in the book, but my brother had his heart set on the car at that point, so we took it. And then he started to notice some issues with the ignition, and he took it back for service within the warranty period. The service department stated they couldn't find any problems with the ignition, so they did nothing. Literally 2 weeks after the warranty period ended, the car would not start. Period. It was towed to the dealership. They said they did find a problem with the ignition this time and it would cost almost $900 to fix it. My brother checked with Mazda headquarters and they stated that if the vehicle was brought in for the same issue before the warranty and it wasn't fixed, that it would still be covered even though he was 2 weeks past the warranty date. The service department's response was that it was not related to the first problem, so he would have to pay. I'm not a car expert, but if the car wasn't starting consistently, and then it wasn't starting at all, then it seems that the problems are related. We couldn't believe it. To make a very long, nightmare-ish story shorter, we ended up trading in the car a few months later for a brand new car, same model. We thought we'd have more luck at the Turnersville branch, but since they're owned by the same people, apparently no such luck (see the review posted in Maple Shade Mazda - Turnersville for details). We drove out to Piazza Mazda in West Chester, and had a fantastic experience there. Do yourself a favor...save yourself the headache and the problems, and take a drive out to Piazza Mazda for a totally friendly, hassle-free experience! More

I have purchased three cars from this dealership and have not been let down yet. Great deal on all three vehicles. Friendly staff sold me over toyota. not been let down yet. Great deal on all three vehicles. Friendly staff sold me over toyota. More

Went last week to trade in my SUV and get into something smaller, cheaper, and better on gas. I have to say that from the second I stepped in there it was a great experience. Ryan was the one who I dealt wi smaller, cheaper, and better on gas. I have to say that from the second I stepped in there it was a great experience. Ryan was the one who I dealt with and it was a pleasure. He and the entire staff there did a tremendous job of listening to me and getting me into the car that fits my lifestyle and budget. They didn't try to oversell me on anything, and they also went above and beyond to make sure I didn't leave with a car that was just cheap and not reliable. They got me into an 06 Cobalt, which was everything I asked them for in one car. I wanted 4 doors, great gas, and cheaper then my truck and they did all of this for me in less then an hour. It was very cool having my whole checklist completed. The service there was beyond great. I don't think I'll buy a car from another dealership the rest of my life. This place knows that there doing. More

I took my car in for warranty work, broken clutch pedal, on 4/13/11, that day I get a call that the cylinders are leaking and that is the reason for the shifting error, not the broken clutch pedal. Every on 4/13/11, that day I get a call that the cylinders are leaking and that is the reason for the shifting error, not the broken clutch pedal. Every mechanic I have talked to said the pedal was the issue I was describing and that the cylinders probably DID need replacing, but were not an imminent concern. Mazda also told me that the engine won't start possibly due to flooding, which does happen with RX-8s. The following day they said that the pedal and cylinders have been replaced, and that they do need to perform the De-Choke procedure for $212 to get the car started, I asked them at least twice to let my father and I do the procedure when we pick up the car since we know how to do it, and would rather not pay the $212 for a half hour job. Pat Kearney informed me that they needed to do the procedure in order to test drive the car from the clutch work. I told them fine since I have no other choice. I received a call 2 hours later to hear the the De-Choke did not work and they are now telling me I need spark plugs ($288) and a new battery ($179). I declined these services and they tell me that I must pick up the car and tow it away (they conveniently do not need to do the test drive anymore?). I got there that evening and told them I do not want to pay for the De-Choke procedure since the car was working fine Wednesday morning until it stalled from the pedal not being able to disengage the gear, and flooded the engine. They told me I have to pay it since it "was performed." My father and I perform the De-Choke procedure as detailed in Mazda Service Bulletin No. 01-004/05, and within 40 minutes have the car up and running. Let me remind you that NO Spark plugs were replaced. I did have to use a jump in order to keep cranking the engine over the 40 minutes, even a brand new battery can't crank for 40 straight minutes. The following day I called them to ask for a refund since the De-Choke was clearly not performed, otherwise the car would have started for them also, they told me no, I also spoke with Mazda Customer Service and they also refused to do anything about the situation. On an additional note the battery that they said needed to be replaced was tested as part of their normal checks, of brakes, tires and battery, and per the invoice it says "Battery Status Good," just further proof that this dealership will say anything to try and get unnecessary services performed on your car. More

Elliott was a fabulous guy to deal with. This is my first new car and he made it so easy! He walked me though everything and made sure that I understood what was going on he was friendly, respectful first new car and he made it so easy! He walked me though everything and made sure that I understood what was going on he was friendly, respectful and helpful. I would reccommend him to anyone wanting a new car from this dealership. More

I looked at 3 different car dealers in my area Mazda, Kia and Hyundai. I traveled 60 miles out of my area to purchase the Mazda CX7 from Elliott Cumba he was great. He knew the car inside and out and the Kia and Hyundai. I traveled 60 miles out of my area to purchase the Mazda CX7 from Elliott Cumba he was great. He knew the car inside and out and the test drive along with the dealership sold me on the car. Great job Elliott. More

My expeirence with MapleShade Mazda was very pleasent. I went with the intentions of buying a car from them and happily left with it. I've heard only great things about this dealership and knew this was the went with the intentions of buying a car from them and happily left with it. I've heard only great things about this dealership and knew this was the right dealer to go to. If you are in the market for a used or new car, Mapleshade Mazda is a good place to look. More

Everyone there was friendly. They took alot of time with me and I left with a great car at a great price. Would recommend them to anyone. The whole staff was very knowledgeable about the cars.Also they are me and I left with a great car at a great price. Would recommend them to anyone. The whole staff was very knowledgeable about the cars.Also they are very good with flowing up on you making sure you are happy with your choise. More

Elliott is and has continued to be a very friendly and customer service oriented sales person. I met Elliott initially in 2008 when I first acquired my vehicle, a Mazda CX9, which I absolutely LOVE. I r customer service oriented sales person. I met Elliott initially in 2008 when I first acquired my vehicle, a Mazda CX9, which I absolutely LOVE. I returned in 2011 to buy out my lease. Elliott provide me with the same high quality friendly customer service he did back in 2008. Elliott exudes professionalism and should be considered a great asset to the Maple Shade Mazda Family. Before working with Elliott I really hated dealing with dealerships. When I purchase my next vehicle I just might return to Maple Shade Mazda, hopefully Elliott will still be there. More