Maplecrest Ford Lincoln

Maplecrest Ford Lincoln responded

Hello Bigmack, THank you so much for choosing Maplecrest Ford Lincoln of Union for your service needs. We appreciate your long-time loyalty and thank you for the opportunity to earn your business. We are happy to know that our service lounge and Maplecrest Cafe, with snacks and coffee, provides a comforting atmosphere for you ... Be sure to get to Maplecrest early when the bagels arrive! We look forward to seeing you again at your next, regularly scheduled service appointment. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Jiannitelli, Your wonderful, five-star review of your sales experience at Maplecrest Ford Lincoln of Union has made our day. We understand that our customers have many options when it comes time to choose a dealership for their vehicle sales and service needs and we so appreciate that you chose to lease your new vehicle from Maplecrest Ford Lincoln of Union. We appreciate the opportunity to earn your business. Thank you also for your shout-out to Justin. He strives every day to make our customers feel like family by listening to their wants, addressing their needs and then making the sales process go quickly and smoothly. Thank you for recognizing Justin's hard work. Thank you again for your business. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hi Susan, Thank you so much for leasing the awesome new Lincoln MKZ from Maplecrest Ford Lincoln of Union. We understand that our customers have many options when it comes to dealership sales and service and we're so happy to know that you chose us. We will continue to strive for 100% customer care and delivering the outstanding service you've come to know each and every time you walk through our doors. We appreciate your kind words and shout out to Steve Kush. We're sad to learn that your experience ran into even the most minor of issues but so glad to hear that Steve got you up and running quickly. He works hard every day to ensure our guests receive the best in customer service by creating a comfortable and inviting atmosphere and making sure that communication flows smoothly. Thank you for noticing and recognizing his hard work. Thank you for the opportunity to earn your business, and thank you for being an outstanding Maplecrest Ford Lincoln of Union customer. We wish you many miles and smiles in your new ride. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Wowza, Mr. Linfante, what an outstanding and wonderful, five-star review of your sales experience at Maplecrest Ford Lincoln of Union. Thank you so much for taking the time to post this review and for sharing your kind words about Gary. Long-time customers like you fuel out business, and your shout-out to Gary means that he, and our entire team, hit the bullseye on delivering the best customer care around. Maplecrest Ford Lincoln of Union will continue to ensure you receive the same care, attention and comforting experience you have received for the past two decades. Thank you for being a long-time and loyal customer. We appreciate your business and thank you for choosing Maplecrest. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello CyOsiris, Congrats on purchasing a new car from Maplecrest Ford Lincoln of Union. We are so happy to hear that you love your car and that we delivered an outstanding experience that earned your five-star review. Our team strives every day to create a comfortable and inviting environment that puts our customers at ease for a pleasant experience. Nothing fuels our tanks more than to know that we hit the mark. Enjoy many miles and smiles in your new ride, and thank you for the opportunity to earn your business. We will continue to work hard every day to ensure you receive the same, awesome service every time you walk through our doors. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello MPetriella, Thank you so much for being a long-time and loyal customer at Maplecrest Ford Lincoln of Union. Nothing fuels our tanks more than to hear from our dedicated customers that we have created the kind of sales experience that has them returning over and over. We appreciate your shout-out to Ray, who works hard every day to deliver the best customer care around. They say that three times is a charm, and we thank you for acknowledging Ray for providing a third, outstanding sales experience. We look forward to seeing you again at your next, regularly scheduled service appointment, and wish you many miles and smiles in your journeys during the upcoming, new year. Happy 2020. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello GrandTourLife, Thank you so much for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. Your kind words and long-time support mean the world to us as we take great pride in developing business relationships that last for many years. We appreciate your shout-out to Charlie, who strives every day to deliver the best customer care around. Your acknowledgement of his hard work means that he hit the mark on creating the kind of customer that makes us all proud. Thank you for being a valued customer and for the opportunity to earn your business. All the best for a wonderful holiday season. Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Congratulations, Michelle60289, on purchasing your new, 2020 Ford Edge. We wish you many miles and smiles on your journeys ahead. Thank you for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. Your shout-out to Gary means the world to us as it demonstrates his hard work and efforts to deliver the best customer service around. There's nothing better than hearing from a valued customer who recognizes the hard work of our team members. Thank you for the opportunity to earn your business. We wish you the best for a wonderful holiday season. All the best, Jen Miller Chief Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Lacy 723, Thank you for taking the time to post this wonderful, five-star review of your experience at Maplecrest Ford Lincoln of Union. We take great pride in delivering the best customer care around, from start to finish! Nothing fuels our tanks more than to hear the kind words of our satisfied customers who acknowledge the efforts of our team. Thank you for being a valued customer. All the best and enjoy the holiday season. Jen Miller Chief Operating and Marketing Officer (908) 964-7700

Maplecrest Ford Lincoln responded

Hello Marcin, We are sorry to learn we have let you down as we never want to hear that a customer leaves our Dealership unsatisfied. We take our client's concerns seriously both internally with our staff and directly with you, our valued customer. To that end, we hope that when we spoke you felt that we have taken your issues to heart and made sincere efforts to course correct your opinion of your recent service. Please contact your service advisor to redeem the offers we extended. We also spoke with the service tech who worked on your vehicle and discussed the importance of following Maplecrest Ford Lincoln Service standards as well as paying attention to details. These are all best practices and habits that we will continue to train and reinforce with our entire tech team. Should you have any additional questions or concerns, please contact me directly. All the best, Jen Miller (908) 964-7700 Chief Operating and Marketing Officer