Maplecrest Ford Lincoln

Great leasing experience I just leased a new truck from Maplecrest and I’m very happy with the process. First of all, the truck is flat out amazing, and I had an excellent exp I just leased a new truck from Maplecrest and I’m very happy with the process. First of all, the truck is flat out amazing, and I had an excellent experience there. My salesman was Derrick Bullock and he worked hard to get me where I told him I had to be and I we did a deal in a couple of hours on a Saturday afternoon. They had around 30 new F150s on the lot with a great selection of trim levels and options and I found one that is nearly the ideal truck for me and I chose that one. Quick and easy test drive, we talked numbers and shook hands. Derrick is a really friendly guy and wants to make you happy and get you a vehicle that fits your budget and needs. I went to pick up the truck a few days ago and couldn’t be happier with it. Derrick even got me a coupon for a free oil change as I had to wait a little extra when I picked it up due to another customer also signing the paperwork for their car. He went over the features of the truck with me before I drove off and called me the next day to make sure everything is OK with the truck. Overall, a very nice and stress-free experience. More

Worst service department I ever been to!!! Worst service department I ever been to, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership Worst service department I ever been to, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership because it was the closest Ford roadside assistant could go without having to pay for extra charges per mile. After waiting 2.5 hours in the highway with Ford road side assistance, because they are extremely insufficient and incompetent of performing their job. When I arrived to this dealership service department I was told that I would get a loner to get to work the next day, then when they found out that I didn’t purchase the car from them they said they were out of loaner cars. Their response was I had to call 2 weeks in advance to reserve a loner, so I was supposed to know that the car was going to stop in the middle of the high way 2 weeks before it happens. The reason for car breakdown was due to malfunction with powertrain which was an existing ford recall. If I am able to give them a negative stars for review I would. Please do yourself a favor, don’t waste your time going to this dealership and save yourself the frustrations. There are plenty of better ford dealers in the area. More

Dependable and efficient service I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the wor I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the work. The staff is very friendly and accommodating and they stand behind their work. I have been going there for over 25 years with a series of cars. More

Great experience - not the average car dealer! David, the salesperson was really good. Very no nonsense, just like us as buyers. He didn't try to upsell or give us anything more than we actually ne David, the salesperson was really good. Very no nonsense, just like us as buyers. He didn't try to upsell or give us anything more than we actually needed and understood our budget. No pressure and really smart with numbers. We didn't leave the deslership feeling like we were taken advantage of. As an added plus, snacks are fantastic when you're shopping for a car to keep the kids quiet too. More

Maplecrest is the best!! My salesman Dave was very patient, understanding and made sure we got what we needed while at Maplecrest. The whole staff was very polite and treated My salesman Dave was very patient, understanding and made sure we got what we needed while at Maplecrest. The whole staff was very polite and treated us like family. I am very satisfied with my vehicle and this dealership. More

Horrible experience with Marc Cohen and Team at Maplecrest I wanted to share my experience at Maplecrest Ford this weekend that everyone should be warned about. This dealership already has a horrible reputatio I wanted to share my experience at Maplecrest Ford this weekend that everyone should be warned about. This dealership already has a horrible reputation from other people I've spoken to in regards to their customer service, and that could not be any more accurate. I had leased a Ford at a different dealership less than a year ago and the check engine light went on. Maplecrest was the closest dealership and I went in to get a loaner and drop it off for service. After being told that there were "plenty" of rental cars, I asked for one.. but since i did not lease my car there they would not give me one. Finally, I had a positive experience with Kevin, a service rep, who was able to loan me a car. Not even 5 minutes after I drove out of the lot, I got a call from Kevin saying the sales manager asked I return the call as this was not protocol. I had already driven off the lot and was going to return it not even 48 hours later.. but okay. When I got back to the dealership and asked the sales manager why I could not take the car, I was verbally attacked. Not only was I attacked, but 8 other "employees" circled me as I was leaving the building in the parking lot, where I felt physically threatened for my life. On top of that, my pregnant wife was in the car and stepped out to try to stop any altercation that might ensue. I do not see why 8 "employees" had to verbally assault me, and circle me, especially in a place of business? I am also in sales, and would never never treat a customer that way regardless of the situation. Never in my life have I experienced something as threatening as this, I am still stunned that this happened, and would never want anyone else to have to go through that. More

Great experience with Matt barocas got my new MKX ! Matt was very helpful and extremely knowledgable getting me into EXACTLY what I wanted! I was cross shopping the Acura and Lincoln and Matt was able t Matt was very helpful and extremely knowledgable getting me into EXACTLY what I wanted! I was cross shopping the Acura and Lincoln and Matt was able to sell me a loaded 2015 Lincoln MKX with all the features and amenities I had wanted for a price that could not be beat! If you want an awesome deal I rate Matt a 10/10 best salesman I've ever worked with! More

Dave Pearson is the Man!!! Best salesman - great personality - knows his product. Leased 3 cars from him...and will go back as long as he's there.......Good experience at this Best salesman - great personality - knows his product. Leased 3 cars from him...and will go back as long as he's there.......Good experience at this dealership.... More

Great Customer Service My car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the i My car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the issues of my car. I think the mechanics name is Mr. Peterson(?). She introduced him to me and I spoke directly to him and he was very informative and patient with explaining all of the issues that needed attention on my car. I was very stressed about the cost, but was able to understand everything that needed to be done. I appreciate the effort and patience of Veronica and Mr. Peterson. More