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Maplecrest Ford Lincoln - Service Center

Vauxhall, NJ

4.3
79 Reviews

79 Reviews of Maplecrest Ford Lincoln - Service Center

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August 06, 2021

Poor service not to mention the lack of professionalism as my vehicle was returned with severe damages. Please look for another dealer that is capable of valuing their customers. More

by Alex5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Davis,
Aug 11, 2021 -

Maplecrest Ford Lincoln responded

Hello - I'm sorry to hear of these concerns and would like the opportunity to discuss them with you in greater detail. If you have a moment, would you please contact me directly? Thank you, John Hewitt - Service Manager - 908-964-7700 ext 5562

June 19, 2021

I went in to satisfy a recall notice on my driver air bag on my 2012 Ford Fusion. I was greeted immediately when I entered as they had at least 5 attendants waiting to respond to guest. Big difference from t More

by Home alone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Pearson
Jun 21, 2021 -

Maplecrest Ford Lincoln responded

This review is so great to see! Thank you for coming to us for your recall! – Maplecrest Ford Lincoln of Union

April 17, 2021

They were very professional and courteous. Communication was good and repairs were made in a timely manner. A good experience all around that was much appreciated. More

by sjkeel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus, service department.
Apr 19, 2021 -

Maplecrest Ford Lincoln responded

It's so great to read this review! We cannot express how appreciative we are for your kind words and five-star rating! We look forward to continuing to offer excellent experiences in the future! Thank you! - Maplecrest Ford Lincoln of Union

April 06, 2021

Great Experience Here! Steve was very kind and helped us through everything. Love the new vehicle! Great location, very nice staff and very pleasant experience! More

by Justine Gabrielle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kush
Apr 06, 2021 -

Maplecrest Ford Lincoln responded

We're glad Steve could take care of you! Thanks for choosing Maplecrest Ford Lincoln of Union, enjoy your new ride!

April 02, 2021

Excellent sales and service departments. Professional and courteous personnel. Excellent quality work fairly priced. Been doing business here for years without disappointment. Recommend without reser More

by mksandak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Vicuna, Charlie Betzel
Apr 02, 2021 -

Maplecrest Ford Lincoln responded

Thank you so much for being a loyal customer for years! We are so happy to have been able to provide you with excellent service. Come by Maplecrest Ford Lincoln of Union anytime!

March 16, 2021

My experience was good with Service Advisor:Anthony C George.he was honest and trustworthy he listened to all of my needs it was the best experience I've with a car Dealership.Good job Keep it up.ThANK Y More

by Muhammadflo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Pearson
Mar 16, 2021 -

Maplecrest Ford Lincoln responded

We're glad you can count on Anthony and the Maplecrest Ford Lincoln of Union service team! We appreciate your positive feedback and look forward to your continued business! Take care!

February 15, 2021

Someone at this dealership took my car out on a 30 mile test drive and blew out all 4 struts and DENIED it. They also performed a BOTCHED head gasket recall where the problem came back! Avoid at all cos More

by shayanbehnam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charlie Betzel, Billy Ecke, Steve Kush, Gary Wilkinson, David Pearson, Ray Shuta, Anthony Smalls, Marc Cohen, Luchia Streeter, Matt Barocas
Mar 05, 2021 -

Maplecrest Ford Lincoln responded

We apologize for your frustrations regarding this situation. We can assure you we operate with our customers' best interest in mind, but it sounds like we really let you down. I encourage you to reach out so we can discuss this in greater detail, John Hewitt - Service Manager - 908-964-7700 ext 5562

Mar 05, 2021 -

shayanbehnam responded

Hey thanks for reaching out. I called you back and you called me a liar. xxxx off xxxxxxx, I have the paper work to prove all my claims.

November 02, 2020

Vinney always takes great care of my cars! He takes pride in his work and I know I'm safe when my cars are fixed. Great job! Thanks, Fran Foscato More

by ff1238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pat Vicena and Mark Vincent (Vinney)
September 13, 2020

Great price for routine maintenance. Free car wash. Friendly helpful personnel. Did work quickly. Comfortable waiting area We do miss the bagels etc.Thank you More

by larrye218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Barocas
July 15, 2020

Very friendly on phone. They are always on time picking up my car for service, and bringing it back to me. My Lincoln is always spotless when they bring it back. More

by ritajoed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure if name, but it was service manager.
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