Maplecrest Ford Lincoln - Service Center

Average customer service , BAD customer experience Very disappointed that I was assigned BRIAN from service as the person in charge of my vehicle. The customer service with him is very stressful. H Very disappointed that I was assigned BRIAN from service as the person in charge of my vehicle. The customer service with him is very stressful. He is not transparent on the process: As customers, especially n this industry, we need the process to be clear and transparent. "What could be a potential problem with my car?" "What did you do on my car?" "How long statistically take to repair this and that?". Asking Brian those questions is very stressful. Just be prepared to get, "I don't know!" "There is no way I can know it!" "I don't know the problem!" "The problem could be a lot of things!". He doesn't even try to explain the process even though my car has been with him for the past three weeks. Every answer I get from him is with a complaining feeling. Imagine taking your car to repair (stressful event by itself), and the person in charge is a complainer? If you ask, "what do you think is the problem? He responds, "I don't know! I only have the car for a few weeks!". On his defends, I think he takes that approach of NO explaining anything so he can support as many customers as possible - otherwise it would take him a long time to explain to every customer whats going on. The problem with that approach is that you CAN NOT sacrifice CUSTOMER EXPERIENCE for CUSTOMER SERVICE QUANTITY. Instead of giving 20 customer services with horrible experiences, you should give 10 customer service with a great experience. I would never come back again, even if he fixes my car, customer EXPERIENCE is very important for me and for most customers. Note: The reason why I'm taking my car there is because I bought it with the condition that the problem of that car would be fixed. Which Brian is already stressing me telling me that all this is just a "courtesy" and I can not ask for much. When the reality is that that repair was part of the sale conversation before paying $18.000 cash for my car, which left me on the street the very first day. Very disappointed one more time. I was told that Brian is in charge of all the used cars, so that means after my car get fixed I would never come back. More

Regular maintenance I was taken in on time & the maintenance was completed in less than an hour- oil change, tire rotation, fluids top off, etc & I was able to use my poi I was taken in on time & the maintenance was completed in less than an hour- oil change, tire rotation, fluids top off, etc & I was able to use my points, so no out of pocket. My service advisor was Bill, he was very nice. More

So... my wife took our Fusion here for brake work, because the rear rotors were scored and for an oil change. They looked at the rotors... nothing wrong with the rear brakes... thought that was odd, b because the rear rotors were scored and for an oil change. They looked at the rotors... nothing wrong with the rear brakes... thought that was odd, but, ok. Fast forward a few months, we take the car into our original dealer for an oil change. They checked the brakes and found, surprise surprise, the rear brakes were... you guessed it... toast. So, they suggest replacing them, which we did. In the process, they found that EVERY LUG NUT was put on incorrectly and needed to be replaced. Thanks, maple crest for putting my wife’s life at risk... greatly appreciate it! For the courtesy of doing so, thanks for charging us $400 to do the FRONT brake, when rears were the issue Never returning there, couldn’t care less if every other dealer goes up in smoke, I’ll walk More

in and out Great service in and out in about 90 min had oil changed and general over look of my explorer. keep up the great service. Need more breakfast treat Great service in and out in about 90 min had oil changed and general over look of my explorer. keep up the great service. Need more breakfast treats.☹️ More

Great Service I brought my vehicle in for my first checkup. I arrived at 8:00 AM and by 9:30 I was out. The service counter agents know what their doing. Thanks Map I brought my vehicle in for my first checkup. I arrived at 8:00 AM and by 9:30 I was out. The service counter agents know what their doing. Thanks Maplecrest looks like I finally found a great dealer. More

service was great as always along with a nice car was I have been brining my vehicle here for several years and have always been happy with the service and atmosphere along with the little snacks. I have been brining my vehicle here for several years and have always been happy with the service and atmosphere along with the little snacks. More

I have a 2015 Ford Edge and have had to get the bluetooth updated a couple times, and was advised there is a charge for that. I spoke to John Davis the Service Manager about having to pay to updat bluetooth updated a couple times, and was advised there is a charge for that. I spoke to John Davis the Service Manager about having to pay to update a feature that comes automatically with the vehicle and his response was "well you brought it in to get fixed right"?. He continued by saying "I don't make these cars, I sell them, call Ford". I have bought two cars from Ford and have gotten my vehicles serviced by Ford Maplecrest and I couldn't believe John Davis' lack of respect. This will be my last purchase from Ford Motor Company and Maplecrest Ford More

The place is 1st class from start to finish. From the welcome to the finish and the waiting in between, I was pleased with everything. the welcome to the finish and the waiting in between, I was pleased with everything. More

I am not satisfied After oil change missing a few screws from the engine cover. No fluid top-off. I am not satisfied, he service is getting worse. F After oil change missing a few screws from the engine cover. No fluid top-off. I am not satisfied, he service is getting worse. F More