Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
79 Reviews of Maplecrest Ford Lincoln - Service Center
Sort by
September 13, 2017
Worst service ever first off they sold me a lemon. Every time I came in to get my car fixed they told me the warranty doesn't cover that. Since I shelled out money for t first off they sold me a lemon. Every time I came in to get my car fixed they told me the warranty doesn't cover that. Since I shelled out money for them to "fix" my car I've had nothing but problems. Worst dealership I have ever dealt with More
by Pbay85
Employees Worked With
Kathy and Alex the so called mechanic
July 25, 2017
Worst service department I ever been to!!! Worst service department I ever been to, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership Worst service department I ever been to, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership because it was the closest Ford roadside assistant could go without having to pay for extra charges per mile. After waiting 2.5 hours in the highway with Ford road side assistance, because they are extremely insufficient and incompetent of performing their job. When I arrived to this dealership service department I was told that I would get a loner to get to work the next day, then when they found out that I didn’t purchase the car from them they said they were out of loaner cars. Their response was I had to call 2 weeks in advance to reserve a loner, so I was supposed to know that the car was going to stop in the middle of the high way 2 weeks before it happens. The reason for car breakdown was due to malfunction with powertrain which was an existing ford recall. If I am able to give them a negative stars for review I would. Please do yourself a favor, don’t waste your time going to this dealership and save yourself the frustrations. There are plenty of better ford dealers in the area. More
by Mariam
Employees Worked With
Kathy
January 10, 2017
Dependable and efficient service I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the wor I brought my car in for its 15000 mile service. I was impressed with the ease of check-in, the comfortable waiting room, and the efficiency of the work. The staff is very friendly and accommodating and they stand behind their work. I have been going there for over 25 years with a series of cars. More
by Harriet
Employees Worked With
Billy Ecke
October 03, 2016
Horrible experience with Marc Cohen and Team at Maplecrest I wanted to share my experience at Maplecrest Ford this weekend that everyone should be warned about. This dealership already has a horrible reputatio I wanted to share my experience at Maplecrest Ford this weekend that everyone should be warned about. This dealership already has a horrible reputation from other people I've spoken to in regards to their customer service, and that could not be any more accurate. I had leased a Ford at a different dealership less than a year ago and the check engine light went on. Maplecrest was the closest dealership and I went in to get a loaner and drop it off for service. After being told that there were "plenty" of rental cars, I asked for one.. but since i did not lease my car there they would not give me one. Finally, I had a positive experience with Kevin, a service rep, who was able to loan me a car. Not even 5 minutes after I drove out of the lot, I got a call from Kevin saying the sales manager asked I return the call as this was not protocol. I had already driven off the lot and was going to return it not even 48 hours later.. but okay. When I got back to the dealership and asked the sales manager why I could not take the car, I was verbally attacked. Not only was I attacked, but 8 other "employees" circled me as I was leaving the building in the parking lot, where I felt physically threatened for my life. On top of that, my pregnant wife was in the car and stepped out to try to stop any altercation that might ensue. I do not see why 8 "employees" had to verbally assault me, and circle me, especially in a place of business? I am also in sales, and would never never treat a customer that way regardless of the situation. Never in my life have I experienced something as threatening as this, I am still stunned that this happened, and would never want anyone else to have to go through that. More
by fordowner2015
Employees Worked With
Marc Cohen
August 10, 2016
Great Customer Service My car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the i My car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the issues of my car. I think the mechanics name is Mr. Peterson(?). She introduced him to me and I spoke directly to him and he was very informative and patient with explaining all of the issues that needed attention on my car. I was very stressed about the cost, but was able to understand everything that needed to be done. I appreciate the effort and patience of Veronica and Mr. Peterson. More
by DonnaR2010
Employees Worked With
Veronica and Mr. Peterson (mechanic)
June 30, 2016
An experience unlike any other!! Tom Cardace was nothing short of spectacular, he is one xxxx of a professional with great customer service skills. He is an asset to your company and Tom Cardace was nothing short of spectacular, he is one xxxx of a professional with great customer service skills. He is an asset to your company and will reference him to all my Ford driving friends. More
by Drew Rountree
Employees Worked With
Tom Cardace
May 02, 2016
Poor ROI with unused extended warranty. DrJ says stay away. We spent $2800 for an extended warranty with coverage to commence after the factory 3 year warranty expired. We were told we could purchase this warra We spent $2800 for an extended warranty with coverage to commence after the factory 3 year warranty expired. We were told we could purchase this warranty anytime, but we decided to add this fee to the purchase price dor the benefit of financing, and who purchases a new F-250 expecting to sell it three years later?. We were informed that the unused policy could be refunded if unused, or we could receive a prorated refund depending on the date of refund. During our latest service 4/20/16 for routine maintenance and squeaky brakes, we were informed the front and rear rotors and pads were pitted and rusted, all requiring replacement. There has been a history of premature underbody rusting on our F-250 Lariat, and after 38 months of ownership and a worsening rust issue, we felt compelled to sell the truck. We informed Maplecrest Ford financing, where we purchased the extended warranty, that the F-250 was sold to another dealer less than two months after the extended policy became active (it was a 48 month extended warranty). Ford is promising to send a refund for an anemic $1,232 after being active and without use for under two months. We called Maplecrest Ford to express our concerns about their determination of the residual value of the extended warranty, and We were informed the extended warranty was from a third party who determined the refund, and they were impotent in their ability to help us. If you're feeling pressured to purchase an extended warranty, you don't have to. You can acquire one 35 mos after purchase, and apparently they are not form Ford, so buyer beware. Thank you for reading, and I hope this is helpful. More
by DrJ
Employees Worked With
Steve Kush
February 09, 2016
Great experience at Maplecrest of union The staff have a warm and inviting feel. They really know how to make you feel comfortable. My service advisor was Pat Vicuna. They don't treat you li The staff have a warm and inviting feel. They really know how to make you feel comfortable. My service advisor was Pat Vicuna. They don't treat you like a stranger. They treat you as if you are a part of the Ford family. Keep up the great work. More
by Sheldon K
Employees Worked With
Pat Vicuna
July 02, 2015
Denied serivce for a recall on a new 2015 Edge Unbelievable - the closest dealership to where my wife works - they refused to schedule a repair since they did not sell the car and it required that Unbelievable - the closest dealership to where my wife works - they refused to schedule a repair since they did not sell the car and it required that a rental car be made available! More
by achich
Employees Worked With
Telephone operator
May 07, 2015
Wonderful Service Experience Heidi Stamm was my service advisor she was awesome explained everything I needed no overcharges. Waiting area was great made my stay very comfortable Heidi Stamm was my service advisor she was awesome explained everything I needed no overcharges. Waiting area was great made my stay very comfortable. Used to have service done on the outside. Not anymore. Will deal with Maplecrest from now on. More
by Lincoln Guy
Employees Worked With
Heidi L. Stamm
