Maplewood Toyota

Excellent Service Rick Schaffhausen was an attentive sales person. . He listened to what I wanted in a new vehicle and he made it happen for me. I appreciate his patien Rick Schaffhausen was an attentive sales person. . He listened to what I wanted in a new vehicle and he made it happen for me. I appreciate his patience. He is extremely knowledgeable about the Toyota vehicles. The whole process was quick and painless. This was my first new car that I ever purchased. I could not have done without Ricks help and advice. He is a very valuable employee for Toyota. More

Consistently responsive and helpful I've been using Maplewood Toyota routinely since the purchase of my RAV4 in 2015. The Maplewood Toyota service department has demonstrated themselves I've been using Maplewood Toyota routinely since the purchase of my RAV4 in 2015. The Maplewood Toyota service department has demonstrated themselves to be a consistently professional and reliable place I can bring my vehicle to. It's one of the reasons why I renewed my Toyota Care purchase. Not only do they do a good job, but occasionally, the service technicians have done what I considered going a little above and beyond by trying to expedite my service when it did not seem like they had to. But, they have. The open hours for service is also much appreciated. The dealership is also clean with electronic outlet charging stations that have been helpful for longer wait times. More

Routine maintenance All went well even though I arrived about 10 minutes before my scheduled time.. I had a list of things I wanted checked or explained. The service adv All went well even though I arrived about 10 minutes before my scheduled time.. I had a list of things I wanted checked or explained. The service advisor took care of everything.. I was unhappy to learn about how the phone charger works (or doesn't work). In 16 months when I get a new car, I will make sure that there is an easy to use phone charger and a heated steering wheel. More

Treated well I was treated like a valuable customer. I received regular updates on the status of my new truck and any promises that were made were kept. Overall, I I was treated like a valuable customer. I received regular updates on the status of my new truck and any promises that were made were kept. Overall, I am very happy! More

great work, error on time though Made my appt on-line. They texted me to come in earlier, when I got there they said I had signed up to drop the car off. I had planned to wait for t Made my appt on-line. They texted me to come in earlier, when I got there they said I had signed up to drop the car off. I had planned to wait for the car. My bad. But I enjoyed reading my newspaper and watching the tv program that was on in the wait area. They gave me the coupon price. But I had to remind them to rotate my tires, and since I bought the tires there, I should get FREE tire rotation. So that should be on my record I'd think, but didn't seem to be. More

New Tires I was in Tuesday morning for a new set of tires. Having checked prices at other suppliers, the Maplewood price was very good. They gave me several opt I was in Tuesday morning for a new set of tires. Having checked prices at other suppliers, the Maplewood price was very good. They gave me several options and even honored and expired quote. The work included a free alignment check. And the job was completed within the promised timeframe. To boot, I was surprised with a rebate on the tires I had chosen. More

Very professional, helpful and not too pushy We recently came in to purchase a car. Bobby Higgins was our sales rep and he did a fantastic job! He was very knowledgeable and helped us find a gr We recently came in to purchase a car. Bobby Higgins was our sales rep and he did a fantastic job! He was very knowledgeable and helped us find a great deal on a new Toyota Sienna. I didn't feel pushed into buying a car when we came and got all the information that I needed to make the best purchase decision for our family. We will definitely be back in the future! More

As always, great service! I always receive great service when I go in for a repair or general maintenance. The work is well explained in determining what needs to be done, it i I always receive great service when I go in for a repair or general maintenance. The work is well explained in determining what needs to be done, it is done in a timely manner and while I am waiting they come out to explain the status of what they saw and any concerns if they exist. What is most important, is I feel I am getting honest and only needed service from the service department. More

Positive sales experience from beginning to end. This was a very positive experience. Chris was knowledgeable,professional and customer oriented. We felt appreciated as previous customers. Especiall This was a very positive experience. Chris was knowledgeable,professional and customer oriented. We felt appreciated as previous customers. Especially liked the orientation to our new vehicle and the time willingness to answer all of our questions. More

Good service! My husband went in to put new tires on my car. He commented that he was doing it so he could keep me safe this winter - he was surprised to be lauded My husband went in to put new tires on my car. He commented that he was doing it so he could keep me safe this winter - he was surprised to be lauded by the service guys for being a good husband. They said they do not hear that very often. I am pleased that they complimented my husband. He felt good when he came home!!! More