Maplewood Toyota

Car buying experience just what it should be. We have worked with Scott Rooney before and let him know what we were looking to lease. He was very responsive and when we arrived at the dealership, We have worked with Scott Rooney before and let him know what we were looking to lease. He was very responsive and when we arrived at the dealership, he had some options ready for us. We drove a new Camry and decided to go with it. Scott got everything going while we had a cup of coffee and read about the 2018 Camry. He had us out the door in about two hours. No up-selling, no hard-sell, just listening to what we wanted and getting it done. Scott is a very personable and competent salesman. More

Thoughtful service I arrived early to my service appt.; 1st intake fellow was able to answer a “settings “ question but wasn’t sure of his answer to my second question. I arrived early to my service appt.; 1st intake fellow was able to answer a “settings “ question but wasn’t sure of his answer to my second question. He sought out another fellow who provided the info.. I appreciated his asking for help rather than just try and Buffalo his way thru. Temperature was below zero so no free car wash - got a coupon for car wash when the temps warm up😳 That was a 1st for me! No other dealership has made that offer:) More

We keep coming back Salesperson had to do some searching, but he got me the exact car I wanted. This is our first lease but we have purchased four other cars in the past. Salesperson had to do some searching, but he got me the exact car I wanted. This is our first lease but we have purchased four other cars in the past. Keep coming back because of the great service they give. More

Honesty is their policy. I never feel "taken" by this dealership. I have always been treated with respect and honesty. I recommend this dealership to others frequently for sa I never feel "taken" by this dealership. I have always been treated with respect and honesty. I recommend this dealership to others frequently for sales and service. More

doing the right thing Although I was not happy to have to fix a component issue under the passenger seat to fix the air bag system your dealership actually came in under th Although I was not happy to have to fix a component issue under the passenger seat to fix the air bag system your dealership actually came in under the original estimate! This is not something I've experienced before having maintenance done, I was a very pleasant surprise. I also had a problem with the sliding door and after speaking with the manager your dealership agreed to look at it because of some past recall work that had been done. You fixed the problem and now we are back at 100%. I could not be more happy with how your service department came through for us! More

Cabin heat issue Everyone in the service department is very professional and focused on providing the very best outcome to whatever problem your car may have. In my ca Everyone in the service department is very professional and focused on providing the very best outcome to whatever problem your car may have. In my case, after replacing a 3 way coolant valve, it seemed the cabin heat did not respond accurately to the temperature setting (either high or low). They tested my car and were unable to find any issue, but at least I know the problem has been analyzed by a professional. They also repaired a malfunctioning passenger seat belt for me. I appreciate the speed with which they were able to get me in, the ride to work, and the pricing. More

Thoughtful and helpful Every time I have need service or advice all employees have been very willing to assist. A number of times service personnel have provided help at no Every time I have need service or advice all employees have been very willing to assist. A number of times service personnel have provided help at no charge. I will keep coming because I am a Toyota and Maplewood Toyota loyalist. More

Quality Tom Westcott was very friendly and professional; he worked hard to get my the car that I wanted at a price I could afford. I was very satisfied with t Tom Westcott was very friendly and professional; he worked hard to get my the car that I wanted at a price I could afford. I was very satisfied with the experience. More

Excellent, fast service I had routine maintenance service for my Toyota Matrix and, as always, the service was excellent. The service desk greeted me as soon as I drove in, p I had routine maintenance service for my Toyota Matrix and, as always, the service was excellent. The service desk greeted me as soon as I drove in, processed my service needs within minutes, and completed the service in much less time than I anticipated. More

Service was timely, courteous and thorough. My experiences with Maplewood Toyota have always been excellent, from sales to service. I also appreciate the waiting area, which has been updated, a My experiences with Maplewood Toyota have always been excellent, from sales to service. I also appreciate the waiting area, which has been updated, as a superior addition, with many amenities. More