Maplewood Toyota

Great service experience. Just brought my RAV4 in for my 5000 mile check up and the experience was fantastic. Joe Rehling was my customer service liaison and his pleasant attit Just brought my RAV4 in for my 5000 mile check up and the experience was fantastic. Joe Rehling was my customer service liaison and his pleasant attitude and the fast work of the service team made it all go so smoothly. I love my RAV4 and I love Maplewwod Toyota! More

Great to work with Everyone is friendly and does a good job getting v you in and out. Coffee and cookies are a no e touch and also internet would receive them Everyone is friendly and does a good job getting v you in and out. Coffee and cookies are a no e touch and also internet would receive them More

We were very pleased with the help and service we received. We were very pleased with the help and service we received working with Ka Vu. He was a great person as well as a great sales person. We were very pleased with the help and service we received working with Ka Vu. He was a great person as well as a great sales person. More

Appreciation Jonathan Nikovics called me when my car was towed there for a checkup and needed battery repairs. His patience and easily understood explanation of Jonathan Nikovics called me when my car was towed there for a checkup and needed battery repairs. His patience and easily understood explanation of what was needed and would be done was so appreciated. No one else will be allowed to touch my IRIS (car) for repairs but Toyota. She (IRIS) is vintage like me, her owner. If she were to be replaced it would be from you guys. Thanks More

Honest and trustworthy It is always a satisfying and wondrous experience when I can take a vehicle in for servicing and have the shop do what they are asked to do, explain i It is always a satisfying and wondrous experience when I can take a vehicle in for servicing and have the shop do what they are asked to do, explain if it really needs to be done, and doesn't take advantage of the customer. This was my experience at Maplewood Toyota. One repair item was found to be insignificant and they did at no charge. They discovered another problem, notified me, and adequately explained what my options were. They also completed two re-call issues when I was only aware of the one. And this was all done in a reasonable amount of time which was greatly appreciated. Great Job Maplewood Toyota!! More

Six Month Oil Change and Inspection I told the service tech that I was having trouble with the steering wheel freezing up, where I can not move it in order to drive. I take out the key, I told the service tech that I was having trouble with the steering wheel freezing up, where I can not move it in order to drive. I take out the key, wait, then put the key in the ignition and the wheel is fine. I passed inspection but when I got into my car at Maplewood Toyota to drive home, the wheel froze up again. I bought my Avalon at your dealership in 2003 and never had that happen before. I just hope I am not stranded someplace. I was told that I have to set up an appointment for further diagnosis. Since I was at Maplewood Toyota, I wish it was done at the time so I wouldn't have to make another trip. More

Excellent - surpassed my expectations! I came in for a drill out of bolts on my rear license plate. I was a walk-in and still got great service. Everyone was professional and friendly. T I came in for a drill out of bolts on my rear license plate. I was a walk-in and still got great service. Everyone was professional and friendly. The only problem was after the bolts were removed and replaced, the old license plate was reattached. I noticed this before I left, so went back in to the service area and got immediate attention and resolution. I was extremely amazed that there was no charge for the service. Also, the service writer noticed I had several recall warranties not yet performed and offered to set up a time for me to come back. I will be scheduling that appointment soon. My family has been coming to Maplewood Toyota for three generations! More

Long wait time Service department is always polite and easy to work with, I just wish wait times weren't so long. They do seem to be aware of this issue and do their Service department is always polite and easy to work with, I just wish wait times weren't so long. They do seem to be aware of this issue and do their best to get people helped as soon as possible. More

Just a little glitch Only complaint is that on the invoice it says "customer declined setting up next appointment" and "declines text message as primary contact method." H Only complaint is that on the invoice it says "customer declined setting up next appointment" and "declines text message as primary contact method." However, I was never asked either question. If they had asked, I would have set the next appointment and asked for texts. More

Great service Only ever do what is needed. Very honest. Give a paper with everything needed now and in future. Oil change and checked brakes, that I wanted to know Only ever do what is needed. Very honest. Give a paper with everything needed now and in future. Oil change and checked brakes, that I wanted to know about, More