Maplewood Toyota

excellent Humberto was very kind and helpful taking his time to let me look over the cars and making a decision to lease. He was very friendly to all of us and Humberto was very kind and helpful taking his time to let me look over the cars and making a decision to lease. He was very friendly to all of us and very good at informing me of everything i needed to know. Also the quick email response to my email inquiring about the lease and setting up a time for me to come in was very important in making a decision to come in and see the cars. I have already recommended Maplewood Toyota to friends. Thanks for your help that day!! I love my new car! More

great Didn't know what I was doing but online was make easy. No high pressure sales but all questions were answered and process was a good experience in de Didn't know what I was doing but online was make easy. No high pressure sales but all questions were answered and process was a good experience in dealership More

No surprises, superior knowledge of Toyotas Our Toyotas rarely have issues, but when they do, we bring them to Maplewood Toyota for service. They are honest, thorough, and tell you what everythi Our Toyotas rarely have issues, but when they do, we bring them to Maplewood Toyota for service. They are honest, thorough, and tell you what everything is going to cost up front before they do it. One time they had a $200 part ordered for my squeaky steering column, but did not use it (they "greased the boot" and did not charge me.) Their service is not cheap, but they will correctly identify and fix the problem. Our Highlander (80K) was whining on the highway, making strange noises, spongy brakes. They told us what it would cost to diagnose the problem (bad bearing). Then they gave us the repair cost before doing the work. My husband said the car is running better than it has in many months. Hint: they are super busy, so leave your vehicle if you can or take advantage of their shuttle service. More

great service We had great customer service as always and were in and out within an hour and they have our next service appointment scheduled for next year We had great customer service as always and were in and out within an hour and they have our next service appointment scheduled for next year More

service - Scion was in for an oil change. The service was prompt and friendly. Jonathan reviewed what was found and what was done. Car was washed. Excellent Scion was in for an oil change. The service was prompt and friendly. Jonathan reviewed what was found and what was done. Car was washed. Excellent service. More

Purchased a new Prius Great experience with Rick S once again. He always finds me just the right car. Also like to thank AJ in finance. Happy with car. Also Joe in service Great experience with Rick S once again. He always finds me just the right car. Also like to thank AJ in finance. Happy with car. Also Joe in service last night who answered my many questions. More

I love Maplewood Toyota Whenever I need service, they are always on top of it. Everyone is efficient and polite. And the work is done on time. They are open until midnight. Whenever I need service, they are always on top of it. Everyone is efficient and polite. And the work is done on time. They are open until midnight. We drove in to see about getting 10,000 mile maintenance. The customer service rep was polite, informative and kind. Said it would be done in two hours. We went shopping and got a text before the two hours were up that the car was done. We picked it up and it had been washed. We live part time in AZ, and we never get as good as service down there. More

Courteous, competent, comprehensive. I had called about tires. The representative, John, had called my attention to a manufacturer's rebate for the brand and size tire I was looking for. I had called about tires. The representative, John, had called my attention to a manufacturer's rebate for the brand and size tire I was looking for. I purchased them a little early in order to meet the rebate deadline and had returned to have the tires mounted when my Prius was due for an inspection. John had communicated with his colleague, Joe, who met and greeted me with full knowledge of my particular situation. He had me in and out in less than an hour. Taking my car in for service is not my most fulfilling activity, but these two guys actually turned it into a positive experience. More

Always excellent customer service I have never received such excellent customer service in the automotive industry. They are always pleasant and prompt and keep you informed if there I have never received such excellent customer service in the automotive industry. They are always pleasant and prompt and keep you informed if there is something else that they find. Very knowledgeable Service Writers More

Smooth process Tires rotated. Noticed brake noise, emailed Jon, he called back with info that eases my mind before a 100 mile drive. Great service, timely and effici Tires rotated. Noticed brake noise, emailed Jon, he called back with info that eases my mind before a 100 mile drive. Great service, timely and efficient. More