Maplewood Toyota

A rough start, but a great finish We purchased a vehicle and realized two days later that it did not fit my husband's wheelchair. We went back on day three trying to talk about a trad We purchased a vehicle and realized two days later that it did not fit my husband's wheelchair. We went back on day three trying to talk about a trade-in or a return. We spoke with who we believe was a finance manager as he was the one who processed our payment information. We were given what we perceived as a run-around as we could not get a straight answer regarding a trade-in amount. When we finally did get an amount, it was $2,000 less than we had paid for a car that we owned for now 5 days. Needless to say, we were frustrated. Scott Peters, our original salesman, eventually worked miracles for us. We were able to get the full purchase price back as well as our trade-in vehicle and we called it a day. We would have liked to honor Scott's work and purchase another vehicle from him, but there were no vehicles on the lot that met our price-range and would fit the wheelchair. In the interim, we have purchased a car from another dealership. But, I have told my family and friends to look for Scott if they are in the need of a new vehicle. I would like to repay his hard work with more business. More

Very Organized I came in for an oil change and tire rotation and I didn't have to wait long. I was in and out before I knew it. Great customer service and very com I came in for an oil change and tire rotation and I didn't have to wait long. I was in and out before I knew it. Great customer service and very comfortable waiting room. More

2008 Prius Service Visit Tim performed the service ahead of schedule and did a thorough inspection. We had been told by another shop that one of the front wheel bearings neede Tim performed the service ahead of schedule and did a thorough inspection. We had been told by another shop that one of the front wheel bearings needed repair, but he found that the problem was uneven wear on a tire. More

Helpful Dealership Thank you Jay for helping us with our second Toyota from Maplewood Toyota! Always great to have such a selection of trim levels to choose from. Thank you Jay for helping us with our second Toyota from Maplewood Toyota! Always great to have such a selection of trim levels to choose from. More

Good deal freindly staff Greg was very friendly and knowledgeable about the product even though I was trading in 2013 Avalon .He walked me through the new innovations and pair Greg was very friendly and knowledgeable about the product even though I was trading in 2013 Avalon .He walked me through the new innovations and paired my phone for me. I have been servicing my 2013 at your dealership and am very pleased with the work and timeliness of the service I paid cash so the paper work went smooth and. quickly I have no second thoughts about this purchase at all More

Good maintenance experience The staff is patient and friendly. The environment while I was waiting is also quite good. Good to know my car is in good condition. The staff is patient and friendly. The environment while I was waiting is also quite good. Good to know my car is in good condition. More

bought used certified vehicle the salesman, Doug was very low keyed but wonderful. He told the truth and didn't steer us wrong. I'd buy from him again the salesman, Doug was very low keyed but wonderful. He told the truth and didn't steer us wrong. I'd buy from him again More

Three generations of my family have now bought from them. If I were to ask what would symbolize the ultimate relationship between a dealer and thier customers, one would only have to look no further then our If I were to ask what would symbolize the ultimate relationship between a dealer and thier customers, one would only have to look no further then our relationship with Maplewood Toyota and more importantly Mabi Ekiyor. After a 17 year relationship, Mabi has now sold to three generations of our family. Let that sink in a little bit. The same dealership and same person for three generations. My father has brought a Camery and Tacoma, one brother has brought a Camery and Tacoma, the other brother a Tacoma. My daughter a Prius. And myself a Fourunner and last week I just picked up my new Tacoma TRD Pro. And this doesn't include our extended family and the numerous referrals we made to Maplewood and to Mabi. Mabi from day one treated us with nothing but respect, courtesy and kindness. He is symbol and model that should standout to everyone not only at your location but to Toyota dealships across the U.S. and worldwide. Again three generations from the same dealership and same person. What more could a dealership look for has a symbol of perfect customer relationships, built on trust and decades of great service. Thank you once again for all you do for the Solie Family. Sincerely, Karl Solie More

Helpful and trustworthy service department I brought my Prius (purchased from Maplewood) in for routine maintenance and because my "low tire" light was on and I needed new wiper blades. They go I brought my Prius (purchased from Maplewood) in for routine maintenance and because my "low tire" light was on and I needed new wiper blades. They got me right in, and out when predicted. As has always been true with the service department, I was given accurate information about what was wrong and what wasn't wrong. And special attention was paid to the tires to ensure they were simply low on air and not leaking or otherwise compromised. Such a pleasure and relief to feel I can trust the service department. More

Timely Service Chong Xiong, the service advisor, was very helpful in making sure that my ToyoGuard Elite service was honored. Technician 7825 did a good job on my t Chong Xiong, the service advisor, was very helpful in making sure that my ToyoGuard Elite service was honored. Technician 7825 did a good job on my tire rotation. More