Maplewood Toyota | Page 309

This week's car "adventure" I visited the service department on three separate occasions this week. Monday: As recommended at my last oil change, because of the car's mileage I visited the service department on three separate occasions this week. Monday: As recommended at my last oil change, because of the car's mileage, I made an appointment to have the spark plugs replaced. Mentioned to the person who checked me in that the gas cap hadn't been "clicking" into place -- was that a big deal? He said that, as long as it was running normally, it was no big deal. The other service was completed well. Tuesday: I started my car at the end of the work day and found three warning lights, including the check engine light. I called the service department and was assured that it was safe to drive across the cities, that if something happened, call Eric and he'd arrange a tow. Got to the dealership alright. Tiffany read the code on the check engine light (emissions leak). We discussed the gas cap conversation from the previous day. I asked to replace the gas cap, which happened and she turned off the check engine lights. Wednesday passed without incident. Thursday: First thing in the morning, the same warning lights were on when I started the car. I called the dealership and the person (name?) on the phone made an appointment and we'd "get to the bottom of this" check engine light. I got to the dealership, again without incident. The person who greeted me ran the codes (same emissions leak code) and originally suggested cleaning the gas cap, turning off the light, and sending me on my way. I insisted that the service department figure out the problem (turning off the light every 2 days is not the long-term solution). After I persisted, he quickly agreed to send the car up to the techs, who ran another test on the fuel system and found a cracked/split hose under the hood. The repair was made. So far (written Friday evening), it seems to have done the trick . . . only time will tell. Though I was disappointed to have to return to the dealership multiple times this week, I was pleased at the overall service I experienced. On Thursday, I left feeling that the service representative had done his best to make the situation right. I will continue to have my car serviced at Maplewood Toyota. More

Clear explanation of why repairs were needed. I brought my 10 year old Toyota Matrix in for an oil change. During the routine check-up they discovered an small oil leak but couldn't tell where it I brought my 10 year old Toyota Matrix in for an oil change. During the routine check-up they discovered an small oil leak but couldn't tell where it was coming from. Ryan from the service center very clearly explained to me what they needed to do to find the leak and once it was found, what they needed to do to repair it. I'm an older woman and over the years have had many experiences where men who were woking on my car talked to me as though I wouldn't be able to understand what needed to be done and why. Ryan was so good at explaining things to me and he did it in a manner that was easily understood. Just person to person. No condescending attitude. Thank you Ryan! More

Awesome I live near this dealer; however had never had a reason to visit them. I shopped on line and then went in for a test drive. Service was outstanding! I live near this dealer; however had never had a reason to visit them. I shopped on line and then went in for a test drive. Service was outstanding! More

Very fast The staff was fast and kind! I made a mistake in my appointment and they solved it fast and they gave me a very good idea The staff was fast and kind! I made a mistake in my appointment and they solved it fast and they gave me a very good idea More

They always do an outstanding job. They always tell me the status of my car. They explain everything to me so I know what is going on and what they are doing. My car is always washed They always tell me the status of my car. They explain everything to me so I know what is going on and what they are doing. My car is always washed when I get it back. They tell me what is due to be done on my car based on the number of miles or age in months of my car. They are never pushy, but they keep me up to date on vehicle recalls, etc.. More

Oil Change I really can't say enough about my service advisor Joe! He is friendly, knowledgeable, and gets me in and out of service for the best price he can ach I really can't say enough about my service advisor Joe! He is friendly, knowledgeable, and gets me in and out of service for the best price he can achieve. Keep it up Joe! More

Simple oil change I made an appointment for an oil change and tire rotation for my Sienna that has 264,000 miles. Every time I pull into that modern service area I expe I made an appointment for an oil change and tire rotation for my Sienna that has 264,000 miles. Every time I pull into that modern service area I expect at least some derision for my old, rusty, minivan. Instead, every time, the service person is friendly and helpful. We go over any problems and talk about what should reasonably be done. I trust the work they do and don't go anywhere else anymore, even for oil changes. More

Quick, efficient, friendly Easy to get in and out for routine vehicle care service. Great communication. Friendly and helpful service. Comfortable waiting area with drinks/f Easy to get in and out for routine vehicle care service. Great communication. Friendly and helpful service. Comfortable waiting area with drinks/food, newspaper, WIFI - appreciated. More

Fast service and offers coupons Comfortable waiting room, internet access easy to get too. The TV always on this fixing car channel could be changed to a Home improvement of cookin Comfortable waiting room, internet access easy to get too. The TV always on this fixing car channel could be changed to a Home improvement of cooking show (my preference). More

Great service, awesome people! Loved how quick and considerate Yee was about the buy and pricing: his confidence and reassurance that we were in good hands got me a great car for a Loved how quick and considerate Yee was about the buy and pricing: his confidence and reassurance that we were in good hands got me a great car for a good price! My family has bought 3+ cars from him already! Scott is super friendly and funny. I enjoyed his company and jokes! Also, I appreciate his effort in learning bits and pieces of my language and asking to learn more. I went back a few days after my purchase and not only did he remember me, he gave me a key chain. I'm truly impressed. Great job, guys! More