Maplewood Toyota

More than a decade Excellent service for almost 15 years. Yesterday was typical -- no appointment in spite of knowing they were busy. Used their excellent wifi and was a Excellent service for almost 15 years. Yesterday was typical -- no appointment in spite of knowing they were busy. Used their excellent wifi and was able to log into work and be productive while I waited for the truck to get done. Very competitive prices, never any unnecessary work, and almost always done right the first time. I've been driving for 50 years and had service done in over 100 shops in four states and in my experience, Maplewood Toyota has no peer for service, dealer or independent. More

Service No problems, all went as promised. Had additional items checked during the appointment and received quotes for those issues as well. Every one was v No problems, all went as promised. Had additional items checked during the appointment and received quotes for those issues as well. Every one was very professional. More

Mail reminders My Tech was Courteous, helpful and not a long wait in waiting area. Car wash appreciated and recalls applied for, Mail and email reminders are help My Tech was Courteous, helpful and not a long wait in waiting area. Car wash appreciated and recalls applied for, Mail and email reminders are helpful. More

Purchased new vehicle TOM WESCOTT WAS VERY NICE, extremely helpful and very attentive to my needs. I would purchase a vehicle again from Tom. It was an extremely busy day t TOM WESCOTT WAS VERY NICE, extremely helpful and very attentive to my needs. I would purchase a vehicle again from Tom. It was an extremely busy day there and Tom was running like crazy between customers and did a wonderful job at making sure I knew he was available for me. More

excellent customer care I was treated with awesome respect Tom Westscott was very respectful and treated me as if I were family, and my girls were treated excellently he made this experience delightful and I a Tom Westscott was very respectful and treated me as if I were family, and my girls were treated excellently he made this experience delightful and I am so happy to have my new car and new friends at Maplewood Toyota!! More

Seamless The dealership always looks out for my best interest and goes above and beyond and doesn't push anything on me that I'm not interested in. They keep The dealership always looks out for my best interest and goes above and beyond and doesn't push anything on me that I'm not interested in. They keep everything very efficient and are mindful of my time to get me in and out as fast as possible and still answer any questions or concerns I may have. More

Altogether Excellent From the second I drove into the service bay, I was happy with everything. Someone came to greet me, wrote up my service needs and directed me to the From the second I drove into the service bay, I was happy with everything. Someone came to greet me, wrote up my service needs and directed me to the waiting area, which was stocked with TVs, Wi-Fi, cookies and beverages. I wasn't in there for more than about 45 minutes from beginning to end (though I anticipated a longer wait). I would recommend this dealership to anyone! More

Great service The email with access to setting up appintments was very usefull. I arrived at the scheduled time and was on the road home in 30 minutes! Great staf The email with access to setting up appintments was very usefull. I arrived at the scheduled time and was on the road home in 30 minutes! Great staff! More

Oil change I went in for a "drive in, no appointment" oil change. Excellent check in and check out and only 1 hour for the oil change and to fix a slow leak in I went in for a "drive in, no appointment" oil change. Excellent check in and check out and only 1 hour for the oil change and to fix a slow leak in a tire (a nail). Everything was completely explained to me about the multi point check up of my vehicle. I have gone to Maplewood Toyota for over 7 years for my wonderful old Highlander and will continue to do so. More

Very flexible service department when customer needs change The service staff was very accommodating. I made an appointment to drop my vehicle off but ended up needing to wait for it as I'd lost my ride back ho The service staff was very accommodating. I made an appointment to drop my vehicle off but ended up needing to wait for it as I'd lost my ride back home that evening. They were able to diagnose the issue quickly, discover other things that needed immediate attention, explain the options, and get me in and out in under 2 hours, despite having to squeeze me in when they'd had every reason to thing they were going to have all night to finish the job. More