Maplewood Toyota

Great Customer Service This is the 4th car I have purchased from Larry. As always, he makes my buying experience amazing. He knew what I wanted before I came in from my call This is the 4th car I have purchased from Larry. As always, he makes my buying experience amazing. He knew what I wanted before I came in from my call and was prepared for me when I arrived. I felt no pressure and he was very helpful, knowledgeable and answered all of my questions. He explained my payment options as well, and walked me through the operation of every feature on my new RAV4 before I drove away. I can't thank him enough!! More

Great customer relations and service. Tom Decker goes to great lengths and takes the time to explain and answer all my questions and concerns with each vehicle I have purchased from him; a Tom Decker goes to great lengths and takes the time to explain and answer all my questions and concerns with each vehicle I have purchased from him; and no pressure. The service department does what is required and delivers on time as promised. More

18 mth checkup ....leased vehicle Great dealership..EVERYONE very courteous and helpful. Comfortable accommodations while waiting. Further info...this is not the vehicle I would recom Great dealership..EVERYONE very courteous and helpful. Comfortable accommodations while waiting. Further info...this is not the vehicle I would recommend buying....irritating areas that need improvement More

Routine service Got appointment same day I called. Great shuttle service got me home so no waiting. Truck was done ahead of time and less $ than expected. Got appointment same day I called. Great shuttle service got me home so no waiting. Truck was done ahead of time and less $ than expected. More

6 month checkup Art in service area was very polite & helpful. The service area, show room & waiting areas nice & clean, the 6 month checkup & tire rotation, etc. onl Art in service area was very polite & helpful. The service area, show room & waiting areas nice & clean, the 6 month checkup & tire rotation, etc. only took 1 hr. More

2012 Prius Recall Correction The service personnel were friendly & courteous. A free shuttle ride to the Mall while we waited for our vehicle to be repaired. The repair was comple The service personnel were friendly & courteous. A free shuttle ride to the Mall while we waited for our vehicle to be repaired. The repair was completed in a very acceptable time frame! Great cookies in the waiting area! More

Our Man "Fish" Tim "Fish" Ehlenz is the nicest sales person we've ever dealt with. We wouldn't consider anyone else when buying or leasing a vehicle. We just hope Tim "Fish" Ehlenz is the nicest sales person we've ever dealt with. We wouldn't consider anyone else when buying or leasing a vehicle. We just hope he has a good recommendation when he does retire... More

Excellent Experience Maplewood Toyota provides excellent customer service both in new car sales (Tom Westcott) and in the Service Department. I recently purchased my 2nd Maplewood Toyota provides excellent customer service both in new car sales (Tom Westcott) and in the Service Department. I recently purchased my 2nd new Toyota Tundra. The Service Department does a great job of insuring expectations are clear on service being performed and the costs involved. More

Identifying repeating issue Nov 13 I experienced a weird problem with the heck engine, Traction and 4WD lights suddenly displaying. I was afraid to drive the car so had it towed Nov 13 I experienced a weird problem with the heck engine, Traction and 4WD lights suddenly displaying. I was afraid to drive the car so had it towed to Maplewood Toyota. The service center identified the problem as a short caused by something gnawing thru wires. Then the same thing happened on Dec 3. I drove to Maplewood, the service center confirmed it was the same code, assured me that the car was safe to drive. I was irritated thinking that they really hadn't completely fixed it but on Monday they had photo evidence that it was the same problem but on a different set of wires and that somewhere where I park I have a rodent issue. I appreciate the thoroughness of their work. More

Great People Great service and people. Amazing how busy they are and how quick the turn around was. Wait area was a bit noisy but there were a lot of customers w Great service and people. Amazing how busy they are and how quick the turn around was. Wait area was a bit noisy but there were a lot of customers waiting. More