Maplewood Toyota

Bad service I took my highlander in for a oil change and to rotate the tires. I was in the waiting room for about 45 mins and they called me to the service garage I took my highlander in for a oil change and to rotate the tires. I was in the waiting room for about 45 mins and they called me to the service garage. They told me that while they were rotating the tires, they broke one of the lug nuts. They said that I would have to buy a new one. What?!? I was a loyal customer until that time. I've been going there to get oil changes for over 10 years and bought over 5 cars there. I'm never going there again. More

Thanks Larry/Maplwood I find buying a car stressful and am relieved when I am finally done. Larry Bain, assisted us in December as we purchased a new car for my wife and th I find buying a car stressful and am relieved when I am finally done. Larry Bain, assisted us in December as we purchased a new car for my wife and then assisted us find a used Corolla to replace our second car at the end of April. In both cases, Larry went the extra mile with us to assist and make the experience a good one. Thanks to Larry and Maplewood Toyota. More

easy fast hassle free got a nail in my passenger front tire. came in with no schedule. got a service advisor right away. pick up my car after one hour free car wash. even t got a nail in my passenger front tire. came in with no schedule. got a service advisor right away. pick up my car after one hour free car wash. even the paying process was easy and quick. More

Friendly, prompt service I had my first service for my 2015 Toyota (free!, since I bought it at Maplewood Toyota) and it was done in 35 minutes, including a car wash. I would I had my first service for my 2015 Toyota (free!, since I bought it at Maplewood Toyota) and it was done in 35 minutes, including a car wash. I wouldn't go anywhere else! More

Absolutely the best service leader and service! Joe, the evening service leader, is phenomenal! He is personable, respectful, courteous, welcoming and graciously knowledgeable! He leads with a genui Joe, the evening service leader, is phenomenal! He is personable, respectful, courteous, welcoming and graciously knowledgeable! He leads with a genuine commitment to customer service and the team honors that. He is thorough, considerate and honest! Thank you Joe for ALWAYS and consistently providing excellence in service. More

Sales and service Both the sales department and the service department were friendly, knowledgeable, and easy to work with. I was in for the air bag recall. It took Both the sales department and the service department were friendly, knowledgeable, and easy to work with. I was in for the air bag recall. It took some time for the part to arrive, but I am happy that I have a great, reliable car with almost 78,000 miles on it. So, the car was washed, fluids checked and the cost was zero. More

top notch Staff is never condescending...always friendly, professional, courteous, and explain things well. Service is fast, done right. They get it right th Staff is never condescending...always friendly, professional, courteous, and explain things well. Service is fast, done right. They get it right the first time!! Kudos. More

Trustworthy Dealership We've been Toyota Camry owners since I toured the Georgetown, KY plant in 1992. I came back and ordered my first one from Maplewood Toyota. We've had We've been Toyota Camry owners since I toured the Georgetown, KY plant in 1992. I came back and ordered my first one from Maplewood Toyota. We've had excellent luck with all of our Camry's. Also, all of the people we've dealt with in their service department have been knowledgeable and fair through the years. When it was time for us to purchase our 2016 Camry, we worked with Terry Burke. He's an excellent salesperson and very knowledgeable about the product line. And he has a sense of humor too! Anyway, Terry made the buying process as pleasant as it could be, and we felt he always answered our questions honestly. He even came to pick us up on the day we took delivery. The reason we have stayed with Maplewood Toyota since 1992 is the quality of their product, and the professional attitude of their employees. Conrad and Mary Lee More

Double Recall Recall repairs to my Tacoma; leaf springs and catalytic converter, were handled in two hours less time then predicted. The provision of a loaner car Recall repairs to my Tacoma; leaf springs and catalytic converter, were handled in two hours less time then predicted. The provision of a loaner car was very much appreciated. More

Excellent customer servicr Maple wood Toyota is an outstanding dealership. Friendly prompt and courteous staff are the rule/ not the exception. I encourage potential customers Maple wood Toyota is an outstanding dealership. Friendly prompt and courteous staff are the rule/ not the exception. I encourage potential customers to check out this great dealership. More