Maplewood Toyota

RE: RAV4 XLE AWD. Everything went very smoothly from the straight-forward purchasing process, e.g. MSRP (that's just the market now) with no further markup or excessive add-ons being required, delivery the straight-forward purchasing process, e.g. MSRP (that's just the market now) with no further markup or excessive add-ons being required, delivery date expectations were well- managed in that the car arrived about a week or so before their estimate, and the pick-up/delivery process went without a hitch.. My salesperson, Culberto (goes by "Cutty"), was excellent. Throughout the process, he listened carefully to all my needs, was very timely and patient in responding to all of my questions, and was a very pleasant, warm and knowledgeable guy to interact with. The best testament I can give is that my wife will be using him soon to purchase her 4Runner. Thank you! More

Very positive experience at a tough time for buying a car. My Prius was totalled just before Thanksgiving, and I quickly learned that finding a new Prius could take many months, and finding any comparab car. My Prius was totalled just before Thanksgiving, and I quickly learned that finding a new Prius could take many months, and finding any comparable car was going to be tough. I ended up working with a variety of folks at Maplewood Toyota, and the (Janie Thao over e-mail, then a team of folks who helped find possibilities, and finally Bobby at the end). I ended up with a Camry LE Hybrid in three weeks -- not the color I'd like, but otherwise pretty close to exactly what I'd want. The plusses -- everyone seemed to keep in mind my goals and plans. We never were asked to discuss financing (we had a pre-approved credit union loan), they quickly accepted "no" as an answer on dealer add-ons. The process was fairly quick (for buying a car) -- the first visit was maybe 40 minutes to go through possibilities. Follow-ups by e-mail. Once the car was in, the test-drive visit was perhaps 50 minutes (test drive plus a bunch of paperwork to get purchase agreement and title application for the credit union), and the final session to pay, pick up the car, etc. was 40-45 minutes. Everyone was very nice. And (perhaps owing to the fact that there really wasn't any room for negotiation with a line of ready buyers if we didn't take the car), the pricing was fair (compared to quotes I'd seen elsewhere). On the negative side, two main complaints. First, the overall process is still too awkward and frankly not confidence-inspiring. The person I dealt with by e-mail doesn't handle in-person, so each time I was assigned a salesperson. Neither was there (good reasons) and it seemed like a surprise to them each time to have to find someone to help me. Compared to previous experiences, this was less "possessive" but still awkward. Second, even though all the taxes, fees, turned out to be correct and reasonable, the process of explaining them (and calculating them) is awkward. I don't understand why they can't actually give you the numbers quickly (seems like the only variable is which county you're in), and there were fees that popped up (electronic transfer fee) that don't actually make sense until someone explains them. This could be simplified. One suggestion -- there are a bunch of settings that can be done for the car -- wouldn't it be nice to send a checklist ahead and allow the buyer to select how they want the car configured (especially for ones that aren't user-settable!). Overall, very positive, and I wouldn't hesitate to go back there. I just hope the next time won't be during a supply crisis, and there will be time to search and/or wait for exact car I want. More

Specially thank you for saving my life from stress and emotional roller coaster.I will forever be a member for as long as I am live. Thank you 🙏🏾 ❤️ emotional roller coaster.I will forever be a member for as long as I am live. Thank you 🙏🏾 ❤️ More

Bobby was great to work with. Very knowledgeable, laid back, and not at all pushy. I never once felt like I was being railroaded, or “sold” a vehicle, but rather assisted with my purchase by a professiona back, and not at all pushy. I never once felt like I was being railroaded, or “sold” a vehicle, but rather assisted with my purchase by a professional. I would definitely recommend, and buy from Bobby again. More

Vic was amazing to work with. He was able to help me find the exact car I wanted and made sure the buying experience went extremely smoothly. I was really nervous because this was my first time buying a new the exact car I wanted and made sure the buying experience went extremely smoothly. I was really nervous because this was my first time buying a new car. Vic explained everything to me in a way that was easy to understand. He walked me through all of the aspects of my new car and explained the how, where, why, etc. to each part. He answered all the questions I had and I left the dealership feeling confident and knowledgeable. I would recommend Vic to anyone! I also appreciated Tim in the finance department. He was very straightforward, helpful, and knowledgeable as well. Thank you for everything Maplewood Toyota! More

Doug and his team at Maplewood Toyota made our RAV4 purchase a great experience. Doug was helpful, knowledgable and professional thought the buy process. This is the third time we have bought a new car purchase a great experience. Doug was helpful, knowledgable and professional thought the buy process. This is the third time we have bought a new car from Maplewood Toyota and it won't be our last. More

we have bought 8 vehicles from Maplewood Toyota and the we have bought 8 vehicles from Maplewood Toyota and the last 5 from Mabi. There is nobody better than Mabi. Especially now with no vehicles availabl we have bought 8 vehicles from Maplewood Toyota and the last 5 from Mabi. There is nobody better than Mabi. Especially now with no vehicles available, Mabi spent a lot of time finding us a vehicle down the road for us. Mabi is very friendly and knowledgeable and I would highly recommend Mabi and Maplewood when looking for a vehicle. And their service is the best also. More

Vic & Brian helped me so much on getting my first car. Let alone two cars now from them. Vic made the process go easy & found the exact car I wanted. Brian explained everything to me as far as paperwork & Let alone two cars now from them. Vic made the process go easy & found the exact car I wanted. Brian explained everything to me as far as paperwork & made the process so much easier. Will continue to go to these two for any vehicle purchases! More

They were able to get me a rav4 to test drive when others could not. Thus, I purchased it from then and they got one in that suited our needs quickly compared to the timeline other dealerships were saying. W could not. Thus, I purchased it from then and they got one in that suited our needs quickly compared to the timeline other dealerships were saying. We were quite happy with our experience. Very informative about the car, the process, and kept us in the loop throughout. More

We were looking for a new vehicle and Bobby was a huge. Second vehicle we've purchased from Maplewood Toyota, great experiences both times. Very excited for the new vehicle! Second vehicle we've purchased from Maplewood Toyota, great experiences both times. Very excited for the new vehicle! More