Maplewood Toyota

Battery replacement The battery in our 2012 Highlander was acting up so we brought our vehicle into Maplewood Toyota for service shortly after they opened on a Saturday m The battery in our 2012 Highlander was acting up so we brought our vehicle into Maplewood Toyota for service shortly after they opened on a Saturday morning. Upon checking in, we were informed that the estimated time for the service would be a couple of hours. Fortunately, the battery test and the necessary replacement of the battery took only an hour! Since the battery was under warranty, there was no charge for the service. More

Purchasing a new vehicle and servicing I recently purchase another vehicle from JIM MILLER and hd a exceptional experience with him every time I have purchase a vehicle. Jim is knowledge ab I recently purchase another vehicle from JIM MILLER and hd a exceptional experience with him every time I have purchase a vehicle. Jim is knowledge about products, always communicates, and is very personal to work with. I also want to thank Russ in service for having an outstanding service department, his staff is next to none. More

great service visit Brought my rav in for service and David Yang was thee person I dealt with. He was pleasant, helpful and thoroughly professional. He answered every que Brought my rav in for service and David Yang was thee person I dealt with. He was pleasant, helpful and thoroughly professional. He answered every question, checked on the availability and cost of having trim pieces replaced. He provided the best service I have ever had at Maplewood or any Toyota dealership. I am so lucky to have had him. Thank you!! More

RAV4 Limited Larry Bain is a knowledgeable, friendly and sincere salesman. He took the time to explain the navigation system and other important information in the Larry Bain is a knowledgeable, friendly and sincere salesman. He took the time to explain the navigation system and other important information in the owner's manuals. More

Great Experience with Sales - had a service related issue As a long time Toyota owner/family, I was initially happy with our recent purchase of a 2019 Highlander with all the bells and whistles. Our sales pe As a long time Toyota owner/family, I was initially happy with our recent purchase of a 2019 Highlander with all the bells and whistles. Our sales person - Ebrima - was great and super responsive/easy to work with. He also took time to personally help us with a service issue. Specifically, upon delivery of the vehicle and a detailed inspection at home, we noticed the panoramic moon roof cover was "wrinkled". We hadn't noticed previously as the cover was in the wide open position when we picked the vehicle up and we were understandably more concerned with the briefing/instructions we received about the various vehicle features. Anyway, after three trips to the dealer, our problem has been (mostly) resolved. There is still a wrinkle and some dimples in the cover, and it now makes a "crinkling" noise that it didn't prior to the service/cover replacement work being done. But it does look better than it did. My issue really stems from the treatment we received from the service department (I won't name names - I've already done that with Maplewood Toyota management). Anyway, from conflicting stories re., how moon roof covers are supposed to look in new vehicles, to being told we'd be responsible for taking the issue up with Toyota corporate if it couldn't be resolved locally, to a seeming dis-respect for the time we'd put into the multiple trips to and from our home to the dealership and the need to return the courtesy vehicle provided us asap as the dealer was "desperately short of rental cars" (which frankly was not my problem)...it just took all the joy out of a new vehicle purchase - thus the reason for my 3 star rating. As a long-time and repeat Maplewood Toyota customer I expected better. More

Jeff, the service rep. was great! I had a deadline to make When I arrived, I told the service Rep, Jeff, that I had to relieve my wife's caregiver (she has Alzheimer's) by a certain time & could not leave my R When I arrived, I told the service Rep, Jeff, that I had to relieve my wife's caregiver (she has Alzheimer's) by a certain time & could not leave my RAV if work could not be completed by a certain time. Not only did he get the car finished before that time, but he refused the tip I offered him for doing so. He was pleasant, helpful, & I'll continue to use Maplewood Toyota for my RAV's maintenance. W. Klett More

New lease Excellent experience with Maplewood Toyota as usual. My 4th lease through this dealership - seamless, no hassle experience each time. In and out the d Excellent experience with Maplewood Toyota as usual. My 4th lease through this dealership - seamless, no hassle experience each time. In and out the door in under 2 hours. More

pleasant experience This was by far the easiest way to buy a vehicle! Scott was great to work with. He even offered to deliver our vehicle to our house. This was by far the easiest way to buy a vehicle! Scott was great to work with. He even offered to deliver our vehicle to our house. More

2000 Sienna Maintenance I trust Maplewood Toyota to take care of my 2000 Sienna, 273,000 miles. They let me know what needs to be done to keep me safely on the road. And it I trust Maplewood Toyota to take care of my 2000 Sienna, 273,000 miles. They let me know what needs to be done to keep me safely on the road. And it doesn't hurt that Tom Wescott, who has sold my family four Toyotas, recognizes me and takes the time to say Hello every time! More

Timely professional experience Brouht my 2010 Matrix in for takata passenger air bag recall service. scheduling was easy, they were able to fit me in the same week i called. Added c Brouht my 2010 Matrix in for takata passenger air bag recall service. scheduling was easy, they were able to fit me in the same week i called. Added conventional oil change-price was competitive. Dealer provided rental car at no charge More