
Marchant Chevrolet Inc
Ravenel, SC
Filter Reviews by Keyword
By Type
Showing 329 reviews
I’ve made some easy car deals in my life, but nothing as easy as this. Shawn Couch is amazingly straight forward and easy to deal with. I found what I wanted online last Thursday, and began texting with easy as this. Shawn Couch is amazingly straight forward and easy to deal with. I found what I wanted online last Thursday, and began texting with Shawn. Soon after, I asked him to cut to the chase and give me the out-the-door price. No other dealer could match Marchant’s out-the-door price (internet price plus $199 doc fee, tax, tag, title, that’s all!). Not to mention 1.9% financing. I was out of town this past weekend, so Shawn offered the option of a $500 refundable deposit to hold the vehicle until Monday. The plan was to drive from Hilton Head to Ravenel after work Monday evening. (2 hours each way.) Monday morning I spoke to Shawn planning to confirm my Monday night trip to Ravenel.. Shawn preferred to bring the car to me and save me the 4 hours of driving. In his words, “if I get there and the truck isn’t what you want, I’ll bring it back and refund your deposit, no problem.” I HIGHLY RECOMMEND SHAWN AND THIS DEALERSHIP. More
I cannot say enough about these folks - Shawn Couch found the car I wanted and made the sale pleasant & painless! I have been a customer since I moved here in the 1990's. Not only do they help with the buy the car I wanted and made the sale pleasant & painless! I have been a customer since I moved here in the 1990's. Not only do they help with the buying experience, but Nancy & Paul always make sure the maintenance is done also. I am a widow in my 80's, so their attention to detail is important to me ( they even let me bring my 2 dogs inside when I had an emergency while driving). Thank you, Shawn, Nancy, Paul, Joe & all the people at Marchant. More
I absolutely LOVE MY 2019 MITSUBISHI AND ENJOYED MY EXPERIENCE WITH shawn and Joe they did everything possible to get me in this car every body there was as nice as they could be AND I LOVE MY CAR EXPERIENCE WITH shawn and Joe they did everything possible to get me in this car every body there was as nice as they could be AND I LOVE MY CAR THANKS FOR ALL THE HARD WORK L Roy More
We have purchased 5 vehicles from Marchant Chevrolet and I have been completely satisfied every time. This past weekend I bought a 2020 Equinox from Mr. Shawn Couch and I couldn’t be happier. Shawn was very I have been completely satisfied every time. This past weekend I bought a 2020 Equinox from Mr. Shawn Couch and I couldn’t be happier. Shawn was very professional and patient. There were numerous rebates available and he found them all for me. The trade in value given on my 7 year old vehicle was very fair. This is a great dealership. Shawn and Joe made the transaction easy. And both made sure I was happy with their work. More
I wouldn’t take my car back here if my engine blew up, transmission went out, and all 4 tires popped at the same time right in front of the dealership. I spent 3 hours for an oil change, tire rotation transmission went out, and all 4 tires popped at the same time right in front of the dealership. I spent 3 hours for an oil change, tire rotation and 30k maintenance on my vehicle. They did none of the 30k maintenance. The first item on the checklist for 30k maintenance is to replace the windshield wipers. They emailed me after my appointment was made to ask if I wanted my wipers replaced, and I said yes, it’s part of the 30k maintenance. When I arrived I stated again I wanted my wipers replaced as part of the 30k maintenance on my vehicle. They didn’t even do the 30k maintenance at all. Just a regular inspection expected with every vehicle. 3 xxxxing hours for a xxxxing oil change and tire rotate. Absolutely unacceptable. Then they LIED to me and said that tire plugging is illegal (it’s not). They just wanted to sell me tires and rip me off. The service writer claimed there was NO Air leaking from my tire. Interesting since you can SEE the bubbling of air coming out when you spray it with soapy water like you are supposed to. Can’t upload the video so a photo will have to do. And OF COURSE the manager was on lunch, so there was no one to talk to. Then, as I was pissed off, some xxxxxxx said well you’re not a customer anymore so you need to leave. What in the actual xxxx? I just paid you for service. So I get in my car and EVERY SINGLE THING THAT CAN BE ADJUSTED ON MY SEAT WAS MOVED. YOU DO NOT NEED TO CHANGE THE LEAN OF THE SEAT OR LIMBAR CONTROL TO PULL THE CAR INTO YOUR SHOP. More
I really enjoyed my experience with Shawn Couch and the Marchant dealership. They helped me get the car I needed. Thank you for all your help. Marchant dealership. They helped me get the car I needed. Thank you for all your help. More
I absolutely LOVE my Chevy Traverse! I actually have purchased 3 vehicles over the years from the Marchant family dealerships in Ravenel. Shawn Couch was awesome and went above and beyond to make this purchased 3 vehicles over the years from the Marchant family dealerships in Ravenel. Shawn Couch was awesome and went above and beyond to make this transaction quick and easy. Thank you Shawn! More
We purchased a new car yesterday at Marchant Chevrolet and were fortunate to have Shawn Couch as our salesperson. Shawn was very knowledgeable and patient in educating us on the “how to’s”, dashboard sy and were fortunate to have Shawn Couch as our salesperson. Shawn was very knowledgeable and patient in educating us on the “how to’s”, dashboard systems and answering our many questions on the new car. Not only is Shawn very professional but also a pleasant and most enjoyable person. Shawn is an asset to Marchant Chevrolet and a bonus for people looking to purchase a new car. More
Thank goodness for Marchant Chevrolet, Shawn Couch and the entire staff. After arriving unexpectedly and in dire need of a vehicle ASAP, Shawn and the crew made sure that I was well taken care of. Within the entire staff. After arriving unexpectedly and in dire need of a vehicle ASAP, Shawn and the crew made sure that I was well taken care of. Within the hour they had me on the road and in the vehicle that I wanted. Marchant Chevrolet and Shawn Couch have just made a customer for life! R Singletary More
I found this 2019 Chevrolet Silverado 2500HD LTZ on Auto Trader. Best price I had seen with such low mileage. I read reviews and learned how great a dealership it was. I contacted Shawn Couch who was men Trader. Best price I had seen with such low mileage. I read reviews and learned how great a dealership it was. I contacted Shawn Couch who was mentioned in all most all reviews as the best salesman and he couldn’t have been more helpful. Even though he wouldn’t be there he made it so my experience was awesome. I worked with Joey Beasenburg, manager and he couldn’t have been any nicer or helpful. Joe Leopold in the finance department was a great guy to work with, no oressure sales. During the whole experience Shawn Couch was in touch with me ensuring things were going smoothly. Best experience ever at a car dealership. I would definitely recommend the Marchant experience. Thanks guys awesome job. More