Mariano Rivera Honda

Never called me back to let me know car is ready, was never told I would be charged 3 % using ( $24.00 who carries around $800 cash ) a credit card. Young lady eating lunch ( chicken parts ) at front des never told I would be charged 3 % using ( $24.00 who carries around $800 cash ) a credit card. Young lady eating lunch ( chicken parts ) at front desk . Don’t you guys have a lunch room for employees? Good luck., I’ll go to Nardy. More

I received a very warm welcome at the beautiful, new Mariano Rivera Honda Dealership, from ALL of the staff I encountered. Dave Barber explained everything very clearly and patiently, and was so enjoyab Mariano Rivera Honda Dealership, from ALL of the staff I encountered. Dave Barber explained everything very clearly and patiently, and was so enjoyable to talk to. I really love that the sales manager, Frank Rossano, came over to speak with us throughout the process, to make sure that our experience was happy. Finally, Nicolas Malena made sure that the sale process and extended warranty selection was a good fit for us. The entire process, beginning with researching the cars on the dealer website, to making an appointment, to working with our salesperson, test driving the cars, trade-in, paperwork, etc., went very smoothly. A lovely car-buying experience overall. I am enjoying riding my new 2023 Honda CRV Hybrid Sport tremendously! Extremely pleased and telling all of our friends and family!! Bravo, Mariano Rivera Honda!!! More

Got me in right away. Kept me updated on the status of my car, and explained what work needed to be done. Kept me updated on the status of my car, and explained what work needed to be done. More

Very friendly. I was there for a screw in my tire. Brand new car ! They repaired it with a patch not sure if they rebalanced it looks like the weights are missing I was there for a screw in my tire. Brand new car ! They repaired it with a patch not sure if they rebalanced it looks like the weights are missing More

I did not work with Diana Cruz Larin. My salesperson was David Barber - Five stars! My salesperson was David Barber - Five stars! More

I had a great experience with Mariano Rivera both with the purchase and with the service department. Although I did not have a major issue with my Ridgeline I did have the service department install a har the purchase and with the service department. Although I did not have a major issue with my Ridgeline I did have the service department install a hard cover for the truck bed and had the VIN # etched onto the catalytic converter. The process was smooth and quick. The staff were courteous and friendly. I have absolutely no concerns that when/if I ever do need service it will be handled as well as this service was handled. More

Staff at 112 Port Jeff Sta were very friendly, polite and accommodating... very clean environment... wish I could've gotten help in a newer lease without the high monthly cost. and accommodating... very clean environment... wish I could've gotten help in a newer lease without the high monthly cost. More

I was very happy when Mariano Rivera Honda opened near my home. The staff are very accommodating, helpful and very professional. The service is great and I have not had any issues. I am thinking about my home. The staff are very accommodating, helpful and very professional. The service is great and I have not had any issues. I am thinking about upgrading my HRV and definitely will go back for a consultation with Frank Rossano. More

I was manipulated and lied to in regards to the extended warranty for the air-conditioning for my 2017 civic. I was told that the condenser it was leaking fluid from a seal. I was informed that the condens warranty for the air-conditioning for my 2017 civic. I was told that the condenser it was leaking fluid from a seal. I was informed that the condensers leak from a seal would not be covered under the extended 10yr warranty for defective condensers. Three years ago in 2020 the condenser was replaced due to leaking fluid. I went to the dealer in Riverhead and I had no issues with the coverage, the extended warranty was honored,. This dealership was charging me over $800 to replace the condenser. I believe I was being lied to because I did not find any research, supporting the fact that the condenser would not be covered due to a seal leak I knew this was untrue, therefore, I declined the service and returned to pick up my car. When I picked up my car I was charged $170 diagnostic fee that I was not informed about prior. I did sign a contract when Stephanie pointed at the signature line and said please sign here and we’re all set. She claimed it was circled, and that may be, but it was never mentioned. When I was questioning the fact that I was not informed, Stephanie then stated.. “Well, how about I charge you half price at $85 because we need to pay the boys” Again, this just doesn’t sound right from a Corporation to adjust prices. Coincidentally at 8:30 the following morning, I received a phone call from Stephanie claiming that Honda just notified the dealership that the leaking seal in my condenser would be covered under extended warranty. She also offered to return the money I paid for the diagnostic test. This coincidence after six years of Honda dealing with these defective condensers is just not believable. I will never return to Rivera Honda in Port Jefferson NY for these reasons. Clearly, the service department is lacking in Ethics and practicing manipulation of their customers. Moreover, if I would have a greed to the $800 fee the day prior, I would not have received that called the following morning. I am convinced of that. I am 60 years old and my husband and I have been Toyota owners for the last 30 years. I believed Honda was just as good as Toyota mechanically, and for dependability It is disappointing that my first experience has been so poor post purchasing the car.. In the future, it’s back to Toyota for our family. More