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Marietta Toyota

Marietta, GA

4.6
778 Reviews
Marietta Toyota first opened its doors in 1975, and for the past 50 years, we’ve been serving the the Atlanta community and surrounding areas. We have deep roots in our community, and we’re proud to stand behind our reputation for delivering quality vehicles, friendly customer service, and dependable automotive maintenance and repairs.
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750 Cobb Pkwy SE

Marietta, GA

30060

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Showing 778 reviews

September 23, 2014

Damaged my car and didn't give me a courtesy call Dont trust the crooks with a single penny! I dropped of my brand new car for a repair and when I picked it up there was a deep scratch across the hoo More

by StephanieBruce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christine Rattazzi, BJ Hope
Sep 29, 2014 -

Marietta Toyota responded

Thank you for your feedback. To clarify, this visit occurred two years ago in October of 2012. Your vehicle was in for a warranty repair in October of 2012. You were provided a rental car at no charge. The parts took several days to get in and the repair was completed in a timely manner. We attempted to contact you at the phone number provided, but the phone number was no longer in service. Our team did not notice any damage to your car at the time the repairs were completed, however, the vehicle was sitting in the parking lot for several days until you came to pick it up. When you arrived to pick it up, the scratches were discovered. Our team discussed it with you and agreed to have the scratches repaired – at no cost to you. You were also provided a rental vehicle again while the scratch was repaired – again, at no cost to you. We understand that you are upset that (1) your car needed a large repair (that was covered under warranty) and (2) that your vehicle was scratched while awaiting pick up, and we feel we have provided you with a reasonable outcome. We repaired your car and provided you a rental car to drive while it was being repaired at no cost to you. Unfortunately, we are not able to replace your car with a new car simply because it was scratched and/or needed repair. We always encourage feedback from our customers and are willing to work with them, in a reasonable manner, to correct any issues that may occur. Thank you again for your feedback.

August 05, 2014

ZERO customer service Walk lot for 15 min...had to ASK for a salesman...about 7 standing around..really felt I was wasting their time...would even look at my trade...STEER More

by chipper58
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
P J J Power
August 01, 2014

Good Purchase Toyota Marietta got me what I was looking for I did not have to do to much shopping around. I feel like I got a competitive price on my 2014 Corrola. More

by steven.doll.39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Kell
Oct 27, 2021 -

Marietta Toyota responded

Congratulations on your New Toyota and Thank you for sharing! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

July 07, 2014

Corolla Great experience! Excited to get driving! Brian was pleasant and knowledgeable about the car I was purchasing.Overall it was a great experience and I More

by jb186109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Finley
Oct 27, 2021 -

Marietta Toyota responded

Congratulations on your New Toyota and Thank you for sharing! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

June 09, 2014

Got Quote confirmation with Richard King for Toyota Corolla I quoted a price for 2014 Toyota Corolla LE and Richard confirmed the price $15,300. He also confirmed that there will be doc fee(599) + Tax (6.75%) More

by amarsing
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Richard King
Jun 16, 2014 -

Marietta Toyota responded

If you are reading this review, please know that if you have a concern about pricing, equipment, or vehicle availability, our Management team is always available to discuss any concerns you may have, whether in person or by phone. Our New Car Managers are: Mr. David Swaggerty and Mr. Robert Glover Sr. This Customer was quoted a price on a base model Corolla L. When he came to visit the dealership, his original salesperson was with another customer and another salesperson assisted him. The vehicle this customer selected to test drive was not a base model Corolla. The customer had decided to opt for additional equipment & options on a more expensive vehicle. When the salesperson sat down to review the new figures with him, the customer decided that he wanted a color / equipment combination that was not in stock. We do try to get our customers exactly what they want if it is available. We have a very capable team and process in place to locate and bring in vehicles from other Toyota dealerships across the Southeast to make our customers happy. This will incur a transport fee, depending exactly on how far the vehicle must be transported, i.e. a Corolla available from Valdosta GA will have a smaller transport fee than a vehicle that we have to get from North Carolina or Alabama. This customer made multiple upgrade selections but was insistent upon getting his original base Corolla price that had been originally discussed. Our salesperson was trying to explain the price difference (due to the customer’s selection of upgraded features and desire for us to locate and bring a different vehicle in for him) when the customer became upset and promptly left. Our management team has attempted to contact him several times over the last week to resolve his concerns and discuss options for getting the exact vehicle he desires, but the customer is unwilling to return our phone calls or emails.

May 13, 2014

used car sales They promised me a second key, I called 4 times to sales manager and 2 times to service manager with no response. Paid cash and did not receive title. More

by Tom saba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
used car mgr Carey
May 16, 2014 -

Marietta Toyota responded

Hello, Thank you for taking the time to contact us. I am looking for your name in our system, "Tom Saba", and I can not find a record with this name. Under what name did you purchase the vehicle and when was it purchased? Titles are handled by the State of Georgia, whether you pay cash or finance. We file the paperwork for you to receive the title on a vehicle, but the Title itself would have to come from the State of Georgia (typically 14-21 days). Best regards, Eli R. Marietta Toyota

May 12, 2014

Brian Finley is great Brian Finley made buying a new vehicle so easy the hardest part was picking the color. Nogotiations went well and still to this day; when I I have any More

by Zakiya M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Finley
Oct 27, 2021 -

Marietta Toyota responded

Congratulations on your New Toyota and Thank you for sharing! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

May 05, 2014

Disappointing service experience Extremely disappointing experience. Took my wife's Scion xA in for a CEL. They quickly "diagnosed" the problem as being a faulty charcoal canister, wh More

by charliec225
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh Mims
Oct 27, 2021 -

Marietta Toyota responded

Thank you for your feedback. We have passed your comments along to our Sales Team for review.

May 01, 2014

Best salesman in the world Mr. Deitz has sold me me three Toyota's, the reason I keep coming back, he is just as honest and helpful after the sales, as he is before the sale. More

by Themic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 27, 2021 -

Marietta Toyota responded

Congratulations on your New Toyota and Thank you for sharing! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

April 05, 2014

Very satisfied We bought here our first car six months ago. We were very happy with the service. We appreciated how they tried to explain to us all the aspects of th More

by Carlo7489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Kell
Oct 27, 2021 -

Marietta Toyota responded

Congratulations on your New Toyota and Thank you for sharing! We greatly appreciate you choosing Marietta Toyota on Cobb Parkway SE for all your automotive needs. Marietta Toyota has been locally owned and operated since 1975, and we are proud to be your Toyota Dealership, offering new Toyota's, used Toyota's, Service & Maintenance, Genuine Toyota Parts and Accessories, Toyota Tire Center, Toyota Rent A Car, & Collision and Auto Body Repair Center.

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