Marin County Ford

Wow, they were great! . No problem making a appointment, and in and out the same day! Thanks Marin County Ford Service dept! . No problem making a appointment, and in and out the same day! Thanks Marin County Ford Service dept! More

Darell and Philip rock! My 2025 Branco is everything. I am a very happy customer. My 2025 Branco is everything. I am a very happy customer. More

So far, they have been excellent and thorough in their maintenance of my vehicle. A couple of little glitches, but certainly the exception and not the rule. maintenance of my vehicle. A couple of little glitches, but certainly the exception and not the rule. More

We love our new truck - but the sales experience was everything you dread about buying a vehicle. From the jump, the sales team lived up to the worst stereotypes of used car salesmen. They told us th everything you dread about buying a vehicle. From the jump, the sales team lived up to the worst stereotypes of used car salesmen. They told us the truck had just arrived on the lot the night before. Later, when I questioned how they managed to install $3,000 worth of completely unnecessary add-ons in just a few hours, they let it slip they'd actually had the truck for 17 days. So much for honesty. They insisted the add-ons - which we never asked for and explicitly did not want - couldn't be removed. One salesman even claimed it would cost money to remove an app from the truck. Seriously? Then they tried to justify the “wheel locks” by saying they were crucial to prevent tire theft… from our own home… even after admitting he doesn’t even lock his front door or car in the same quiet neighborhood we live in. Make it make sense. Once they knew we were serious about buying, they talked nonstop to keep us from having a private conversation - clearly trying to prevent us from reconsidering. One even acted like voice-to-text was some revolutionary feature (hasn’t that been standard for years?) and then tried to “educate” us about regenerative braking like it was some insider secret. It was all just too much. Thankfully, we pushed back and got all the xx add-ons removed. But the experience left a bad taste. It feels like we may have overpaid and were deliberately steered away from other trucks on the lot - trucks we now suspect they didn’t want us to see. Bottom line: Know what you want, do your research, and don’t get talked into anything. We’re happy with the truck - despite the dealership experience. More

Luis was great and he resolved the problem, Good Customer Service and good communication skills. Thank you. Service and good communication skills. Thank you. More

They are understaffed but very nice Very friendly That is all I have to say all I have to say More

The service team was very accommodating, had me in and out of the dealership in one hour, which was great because I was on my lunch Big thanks to John is a true professional out of the dealership in one hour, which was great because I was on my lunch Big thanks to John is a true professional More

One of the issues was my side panel Keypad that it had to be fixed again. This is the third time I’ve had to do this and I’ve spent lots of my own personal money to get it fixed. Your service team didn’t sho be fixed again. This is the third time I’ve had to do this and I’ve spent lots of my own personal money to get it fixed. Your service team didn’t showcase any empathy or accountability for the issues. Not to mention it went three days without hearing from anybody and I had to repeatedly call in to get updates. More

First, one of the issues is the side key pad panel, which is the 3rd time I’m getting this fixed. Staff does not showcase empathy nor responsibility for the challenges I’m facing and how much I’ve spent. is the 3rd time I’m getting this fixed. Staff does not showcase empathy nor responsibility for the challenges I’m facing and how much I’ve spent. More

Easy, friendly, straight forward dealer. Respectful of my time and delivering all promises made in transaction. Respectful of my time and delivering all promises made in transaction. More