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Marin Subaru

San Rafael, CA

Overview
Reviews
4.9
51 Reviews
Call Dealership (415) 943-0671

595 Francisco Boulevard East

San Rafael, CA

94901

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Showing 51 reviews

November 21, 2023

Bruno is an amazing service advisor. Very knowledgeable, helpful and kept us updated. He gave us a loaner car. He is a great representative for great customer relations at Subaru More

by susandhoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Santos
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Nov 22, 2023 -

Marin Subaru responded

Susan, we're so glad to know that Bruno provided you with top-notch service at Marin Subaru. We appreciate your kind words and look forward to serving you again in the future!

Helpful
November 15, 2023

My recent service experience with Marin Subaru was excellent. Bruno Santos was attentive ,knowledgeable and professional and I highly recommend him. My car was serviced well,also shoutout to the tech More

by PUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Santos
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Nov 15, 2023 -

Marin Subaru responded

We're so glad to know that you had an excellent service experience with us at Marin Subaru! Your kind words about Bruno and our technician are much appreciated. We look forward to serving your automotive needs in the future!

Helpful
November 09, 2023

Bruno Rodrigues is the best service representative I have ever worked with at a dealership that was overseas ed warranty issue for me. He made a special effort to stay in close touch to explain exactly what More

by Willride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Rodrigues
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Nov 09, 2023 -

Marin Subaru responded

It's great to know that Bruno provided you with such excellent service at Marin Subaru! We always aim for clear communication and customer satisfaction. Thanks for the shout-out!

Helpful
November 06, 2023

Marin Subaru is the real deal. It’s no pressure, friendly and informative and Hans is genuinely helpful and knows all about the lease options and details. I’d recommend it to anyon More

by pollack.jake
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hans Wagner
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Nov 07, 2023 -

Marin Subaru responded

We're delighted you had a positive experience with Hans and our team at Marin Subaru! We strive to provide informative, no-pressure service. Thanks for recommending us - we appreciate it!

Helpful
October 31, 2023

Definitely exceeded my expectations. Helped me deal with an emergency situation and got me back on the road fast and efficiently. More

by laMer426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Biancchi
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Nov 02, 2023 -

Marin Subaru responded

We're glad to know we could assist you efficiently in your emergency situation here at Marin Subaru. Thanks for the positive feedback and safe travels ahead!

Helpful
October 18, 2023

Quick service. Pleasant staff. Clean lounge with coffee and water. Gave me a new loner car. More

by libbstick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
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Oct 31, 2023 -

Marin Subaru responded

Thank you for sharing your 5-star experience with our amazing team at Marin Subaru! See you next time!

Helpful
October 18, 2023

Bruno Rodríguez is a fantastic service specialist, albeit very disappointed on Subaru where I will not ever buy again. More

by vfplenge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Rodrigues
Report | Print
Oct 31, 2023 -

Marin Subaru responded

We appreciate your feedback and are glad to know that Bruno provided fantastic service at Marin Subaru. However, we're sorry to learn about your disappointment with our brand. We value your input as it helps us improve our services — if there's anything else you'd like to add, please feel free to reach out directly. Thank you, Marin Subaru Management Team - customercareteam@marinsubaru.com

Oct 31, 2023 -

vfplenge responded

Thanks for taking the time to evaluate my feedback, and yes, Bruno went beyond expectations for customer service which is much appreciated. To further explain my disappointment with Subaru, I need to say that while I understand the cost of a new transmission for my 2013 Outback, there was no attempt to offer the slightest reduction in price for an item that , without parts and labor, amounted to $12,000 approximately. If there is no such effort, it seems to me, there is no reason to believe there is a reasonable attempt to promote loyalty to the brand. Again, thanks for contacting me

Helpful
September 21, 2023

I am using this dealership for so many years. The Service Advisor Mario is providing us with excellent service all the time. 5 Stars !!! Thank you! Eugene More

by Eugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
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Oct 31, 2023 -

Marin Subaru responded

Eugene, it's great to know that you've been with us for years at Marin Subaru and Mario has consistently provided excellent service. We appreciate your loyalty and the 5-star review!

Helpful
August 26, 2023

Great efficient service! Friendly staff that are good at what they do. Clean and pleasant facility. More

by Rebecca Ng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Rodriquez
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Helpful
August 09, 2023

The Sales and Support crew at Marin are totally dedicated to making this a smooth sales experience. There was never any hard sell or "talk to my manager" discussion. Eugene and Will are knowledgeable and f More

by tmwong83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene, Will
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