Marina del Rey Toyota

Don't even bother Came here to purchase a used car. After completing test drive another salesman came out and told our salesman, in the most unprofessional exchange bet Came here to purchase a used car. After completing test drive another salesman came out and told our salesman, in the most unprofessional exchange between salesmen that i have ever seen in any business, that the car had been sold. Words were exchanged, salesman went to talk to manager came back and said sorry, paperwork had been started. Went inside to talk about another car. One salesman followed the other into the back, arguing and i actually saw one shove the other. At this point i demanded to speak with the manager of the dealership. He acknowledged my presence and that's about all. He not only did nothing to speak to them. He didn't even bother to offer us an apology. Needless to say, not only did we leave but would not consider returning even for service on the vehicle i did purchase at another dealership. There is obviously a significant lack of ethics between salesmen, and there is management that could care less about the customer. Clearly in their view, what's one less sale. More

Greta service experience. They treat you like they want you to come back! They are well organized and friendly. Very honest service reps. The coffee and donuts are a nice touch They treat you like they want you to come back! They are well organized and friendly. Very honest service reps. The coffee and donuts are a nice touch. More

Honesty, integrity and ethics All I asked from them was for them to be "honest and upfront" with me. I had credit issues, owned by own truck outright and informed them I could not All I asked from them was for them to be "honest and upfront" with me. I had credit issues, owned by own truck outright and informed them I could not afford a high, monthly payment and not to waste my time if this thing would not come out as disclosed. What I was informed is; not to worry, I've been approved and actually signed a contract and drove out with the vehicle at a fairly decent rate and payment. Three weeks later: Received a call congratulating me that "your interest rate and payment have been lowered." All you need to do is come in to sign the contract. Told them I would have to come down over the weekend to sign as I work in the South Bay and did not have a lot of time. Was advised the contract was "DONE" and all I had to do was sign. It will take all of 5 minutes. Drove on down there and to my surprise: 1. Interest rate went UP and my payment went UP by $100.00+ a month. 2. Contract was never prepared. It took an hour and a half to do so. (so much for it being ready and all was necessary was my signature). 3. Several other issues. This is the epitome of a car salesman/dealership. AGAIN, all I asked was for them to be "honest and upfront" with me. Unfortunately that request was too big for them. It did not happen. At least they were polite. More

Ray Abbasi combined experience, professionalism, honesty, and personal care to get our 100% satisfaction. We had a great experience at Marina del Rey Toyota dealership, which I strongly recommend to all. and personal care to get our 100% satisfaction. We had a great experience at Marina del Rey Toyota dealership, which I strongly recommend to all. More

The reps at the dealer were very nice, helpful and respectful. In and out on a Friday evening without barely a bump. Only wish I spent less, but who doesn't? respectful. In and out on a Friday evening without barely a bump. Only wish I spent less, but who doesn't? More

Seth was really great with us. We had our six month old with us and he was patient and very helpful. We felt confident to ask questions and were confident in buying our new car. Truly exceptional service. with us and he was patient and very helpful. We felt confident to ask questions and were confident in buying our new car. Truly exceptional service. We hope to buy another car with Seth! More

I had a great experience with Marc Lee. Very thorough, knowledgeable and though I had to return a couple of weeks later to get my car, he was cool with that and gave me a great deal. Real professional an knowledgeable and though I had to return a couple of weeks later to get my car, he was cool with that and gave me a great deal. Real professional and funny. Don't plan to buy or lease another car soon, but if I do I'll use him and Marina Toyota again (shouldn't have to though since I got another Toyota). Also - had quick visit to service/parts department. They were cool too. More

My roommate just obtained a job after relearning how to walk again. He recovered from an accident and coma. I went to the dealership to buy an ecconomical car so that he could use mine for transportation t walk again. He recovered from an accident and coma. I went to the dealership to buy an ecconomical car so that he could use mine for transportation to his new job. Salesperson Marc stated that he was in a coma as well for the use of energy drinks. Stated that I better love the care that he picks out for me. The test drive was a joke. Another car magically appeared. I purchased the used Honda 11/4/12. I immediately refinanced with my bank after the way I was treated and also after finding out that the car was only worth $14,600 high blue book and it was sold to me for $25,710. I put down $3,000 and none went to the car. I still don't know what a $2,000 portfolio fee is. I cancelled GAF insurance 11/9/12 and still have not received a refund. I paid $1,499 to have lojack activated on a car that was previously installed with it. I made a couple attempts to schedule the lojack activation as I was instructed, after I was told I was not allowed to have my money back for it. However, have been unable to set a date to have it done where it does not interfete with my work. Mainly due to their end as I can not get a set date or a hold of someone that can make it. I did not appreciate being threateded that I better not get into a car accident going home on the day that I cancelled the GAF insurance. I did not appreciate being forced to hug people when leaving the premesis. I did not appreciate being lied to or manipulated. When I voiced my concerns on 11/9/12 at the dealership I was repeatedly told there is no cooling off period in California. I'm sure the boss is still patting the salespeople on the back today for taking so much advantage a such a hard working person. I guarantee this crooked company lost my business forever and I do not have a problem sharing my experience. Both my roommate and I were told that I would be getting $4,000 off the price of the car. Not only did I not get anything off but I was charged $6,000 in extras that the car does not need. I was hyperventillating when I signed the forms. I know the boss must run his personal life like he runs this company and I hope he ends up in jail, where he belongs. More

This is a second time that I bought a car from this dealer. First time I bought with Bryan service was great then I decided to come back again .But this time sale person so rude and bad service I have dealer. First time I bought with Bryan service was great then I decided to come back again .But this time sale person so rude and bad service I have ever met. Ramin doesn't have any sale skill at all He's so rude, selffish and needy person .Moreover, He said to me I'm a needy person because I didnt want to take a car that he recommened OMG!.And first time when I met him he told me I have to put down payment $ 8000 becuase my credit is not so good but when I decided to walked out he asked someone to talk to me after that I put down for $3000 . I bought this car because Jimmy who is finance manager. I'm impress with him He try to help the customer .Oh!Something more at first time when Ramin called me and I askes for Bryan he said Bryan already quit and he's a manager right now !!! And more over about this dealer after I signed a contact to buy a car and I left check for down payment but my bank doesnt allow me to use check right now because someone try to pull out my information and bank supposed to close the account and open the new one for me and I'm not in Los Angeles at that time .And My office need to re-location to Seattle and I already told Finance department to hold my check and I suppose to get back and pay cash and he said OKAY but they didnt hold and let my check returned.One day later the lady who work with this company called me and ask for my company phone number and I gave her the number but I told her to call on other they because my company waiting for provider to install phone and internet because the move the office .She said " She can't sell the car who give fake information!! xxx!! Seriously?Just because my company change a location and doesn't have phone number because waiting provider to install I become a fraud If I were fraud I should buy Proches or Bently it's more worse than toyota prius ! Last, I recommened this dealer but not Ramin .this is the last thing I can tell More

I have had my car serviced at MDR Toyota many times and have always been satisfied. But after my most recent experience, I will NEVER take a car there again. A few weeks ago, my car wouldn't start. The have always been satisfied. But after my most recent experience, I will NEVER take a car there again. A few weeks ago, my car wouldn't start. The Auto Club guy who gave me a jumpstart thought the starter was bad and needed to be replaced. One of the battery connectors also was loose. I took the car to MDR Toyota later that day and told them what the tow truck driver had said. They called me later and said the whole wire harness was corroded by battery acid and that they would need to pretty much tear the whole car apart to replace it. The quote was almost $3300. It just didn't feel right to me, so the next day I had the car towed to another repair location. I told them what MDR Toyota had said and their quote. Their diagnosis was that the battery terminal just needed to be replaced. The bill was a little over $200. I've had the car back for several weeks and have had no problems starting it. Draw your own conclusions. More