Marina del Rey Toyota

I would recommend MDR Toyota to all my friends and family. RayRay, my salesman, was the best! His knowledge about the car was amazing. I love my new car. family. RayRay, my salesman, was the best! His knowledge about the car was amazing. I love my new car. More

I do not live in this area. On 10/5/10, I discovered my battery was dead when fetching my Matrix from long term parking after an overseas trip. I had it towed to the nearest Toyota dealer, which was the on battery was dead when fetching my Matrix from long term parking after an overseas trip. I had it towed to the nearest Toyota dealer, which was the one at Marina del Rey. They cheerfully replaced the battery and at my request changed the oil and rotated the tires. Then Eddie comes to me with a long face to say that my brake pads needed an emergency replacement. He looked quite irritated when I said I'd have my regular auto maintenance people look at them when I got back home. 25,000 miles later I still have the same brake pads with my regular guys' blessing. More

Back in 2009, I decided to make use of the Cash-for-Clunkers program to buy a Yaris. A new car, even with the program was a stretch for me. I had just graduated from grad school, so I planne Cash-for-Clunkers program to buy a Yaris. A new car, even with the program was a stretch for me. I had just graduated from grad school, so I planned to use Toyota's recent graduate rebate. As it turned out, the Cash-for-Clunkers program made it pretty hard to buy sub-compact Japanese cars for a while because everyone was buying them up. So when Marina Del Rey Toyota refused to budge from the MSRP on the Yaris they had in stock, I was disappointed but not terribly surprised. I ended up buying the car anyway, and was treated with the attitude of an average convenience store checkout person. Not badly, per se, but with no care at all. A week or two after I purchased the car (and presumably had allowed my old truck to be turned to scrap metal), the dealership calls me to tell me that Toyota is not honoring the Recent Graduate rebate because of the particular school I attended. They told me I needed to come in and renegotiate! This, after they gave me absolutely $0 off MSRP, remember. I told them that I'd be happy to take my old truck back if they preferred, but I wasn't going to renegotiate on a car I was overcharged for in the first place. They said they'd call me back, and never did. Until a few weeks ago, that is. I got a call from a salesperson telling me that they were interested in buying my car back from me. I was not particularly responsive to the first couple of calls, as I'm a very busy person. But the salesperson was very insistent, calling me many times. He told me they really needed my specific car for a good repeat client, and I'd be doing him a favor to come in and get an appraisal. I decided to think about it, but when I ran the numbers on what it would cost me to get into a new car to replace my Yaris, I realized it wasn't going to be worth it, especially after taxes and fees. So, the next time the salesperson called, I told him this. I also told him I lived in Long Beach and that it was a big time commitment to stop in to get the car appraised. He then told me all about the specific people who wanted the car and how important it was that he get this car for the family's daughter. So much so that he promised me a quote for my 2009 Yaris that was "significantly over market value" and that they would take a loss on this car just to keep this top-tier client. And, of course, he promised an unbeatable deal on a new replacement car, insisting that he felt I would be happy to make the deal to sell back the car and buy a new one. Today, I went back to Marina Del Rey Toyota for the first time since I purchased my Yaris. (I wasn't about to have my car serviced there after the buying experience I had had.) I gave them my car to appraise, and chose the car I would replace it with (another Yaris). Based on my research, "market value" of my 2009 vehicle is about $12,500. Of course, this is very subjective when speaking about a used car. When the salesperson came back with the "deal sheet" that included the cost of the new car minus the trade-in, the trade in appraisal given to me was $8000! Not only is this clearly not "significantly above market value" for the car, it's well below any estimate I could find online for the car, including for dealer trade-ins. Guess what the "unbeatable deal" for the replacement vehicle was? You guessed it, MSRP! So, of course, I was out of my seat to walk out the door when the salesperson asked me to wait to see the Sales Manger. I did, and when he came, he basically scolded me for expecting any deal that even vaguely resembled the one I had discussed over the phone with the salesperson who had called me. When I mentioned I was told that they were ready to take a loss on my car to keep a good long-term client, he just stared at me blankly. I couldn't get out of there fast enough, having spent many hours of research and financial calculations, in addition to an entire morning of my life driving 80 miles round trip to the dealership, all in response to what was basically a sneaky sales pitch. So, I have had two pretty terrible experiences with this dealership in the course of buying just the one car. I will not be going back. More

I have been using the dealership for two years and have had great mechanical results, however the car has suffered some dents and scratches coming out of the service.My recent visit was for a basic inspect had great mechanical results, however the car has suffered some dents and scratches coming out of the service.My recent visit was for a basic inspection and engine oil and filter change, along with a wheel alingment. ( new tires ) I have brought it the attention of the Service Manager, Jon Valestin. Jon has been extremely accomadating and supportive of some major mechanical issues on the car, (transaxle). He always meets me with a smile and a hand shake. In addition Mario from customer service, is very poilte and accomadating as well. The only negetive which I discussed with Jon were two items that appear to have been missing after the last service a three cell red Mag flash light and a rand mcnally road atlas. Not overly expensive maybe 30$ total for both but more the principal of the matter that someone there needed them more than I. Overall I recommend the facility to other people I know who are inthe area and drive Toyota's. There was a service writer by the name of Bruce, who was my service writer until recent who always did a fabluos job for me and never hestitated to take the car infor service when I needed. I was disapointed to see him not with the company anymore. More

Mike Frasco was very patient and diligent in helping me find the car that I needed and within my price range. Everyone there was very nice, especially Brian. If you're looking for a car, they are wonderf find the car that I needed and within my price range. Everyone there was very nice, especially Brian. If you're looking for a car, they are wonderful, extremely accommodating and patient. They made the difference between a stressful experience to a fun one with great results. More

By far the best car buying experience I've ever had. Mike went above and beyond to work with me on MY schedule and terms. No pressure whatsoever. He was a true breath of fresh air after dealing with c Mike went above and beyond to work with me on MY schedule and terms. No pressure whatsoever. He was a true breath of fresh air after dealing with countless other salesmen at other dealerships who SAID they would respect my time only to pull the same old tired pressure tactics as usual. Mike has a great way of doing business and his pricing was extremely competitive. He found me the car I was looking for at the PRICE I was looking for. Truly a great find and someone I will continue to recommend to all of my friends and coworkers looking to buy their next vehicle. Thanks Mike! More

I bought my second car from this dealership. It was great experience. Sales person who helps us is really good person. He gave us time to think and make decisions. No rush. His name is Ihab. Great guy. Buyin experience. Sales person who helps us is really good person. He gave us time to think and make decisions. No rush. His name is Ihab. Great guy. Buying a car is a big decision of life. People need time think and need some help from experts. Ihab and sales manager Brian gave me wonderful support to by my second car. . I would strongly recommend this dealership and sales team to anyone interested in buying a car without any rush. More

I had a fantastic experience today at this dealership. I was initially greeted by a very friendly, knowledgeable sales person, Ahab. He was very courteous and professional and answered all of my questions. was initially greeted by a very friendly, knowledgeable sales person, Ahab. He was very courteous and professional and answered all of my questions. I then met with Brian, the sales manager, who was also great to do business with. He was respectful and efficient in our negotiations and made purchasing the vehicle a painless and fun experience. This has not always been my experience when car shopping. This dealership provides excellent customer service and handles clients in a professional, courteous and efficient manner. This was truly my best experience ever purchasing a vehicle. I would strongly recommend this dealership and sales team to anyone interested in buying a car. More

I don't devote a lot of time into doing online reviews, but I read them as much as I can. I guess it's my turn to put one out there. This was my second car I got from Marina Del Rey Toyota. The first on but I read them as much as I can. I guess it's my turn to put one out there. This was my second car I got from Marina Del Rey Toyota. The first one I got I never wanted to get rid of. Excellent deal and knowing what I know now about that car, I would have paid more. After 3 years of driving it, It was parked on the street and someone smashed into the back of it. I went back to Marina Del Rey and got another excellent car (2004 Avalon). Another excellent car and excellent price. These guys there are great. The deals are awesome and you can't buy a better car than a Toyota. More

Walked in and was promptly greeted by jesse Sandoval. Very tundra knowledgeable. I purchased a 2011 TUNDRA platinum 4x4 edition. Was in out very quickly. Paperwork process was very efficient. My truck wa Very tundra knowledgeable. I purchased a 2011 TUNDRA platinum 4x4 edition. Was in out very quickly. Paperwork process was very efficient. My truck was shined up waiting for me when was done with all my paperwork. I would recommend this dealership to anyone looking to experience a no hassle car/truck buying experience. They kept my son entertained with balloons n coloring supplies More