Marine Chevrolet

Service department is worthless, continuously takes short cuts until warranties expire. Skipped mounting hardware in third dash pad replacement. Clear pictures available. Would only do diagnostic of failed s cuts until warranties expire. Skipped mounting hardware in third dash pad replacement. Clear pictures available. Would only do diagnostic of failed system if I agreed to a 140.00 diagnostic fee on a Cadillac with 51000 miles when reported, (park assist system failed while waiting on dash pad parts before 50000 miles). Poor workmanship in every aspect. It took an email to Cadillac customer service just to get a speaker replaced within the first 20000 miles. More

I went in to Marine Chevrolet for an oil change and while I waited I spoke with a sales rep, Kevin Boyer. I informed him I wasn’t planning on buying, just inquiring. However, he gave me a lot of good info to I waited I spoke with a sales rep, Kevin Boyer. I informed him I wasn’t planning on buying, just inquiring. However, he gave me a lot of good info to consider, stayed engaged, answered my questions and worked with me without being pushy. He gave me the time and space to work things on my end making me more willing to take the next step toward a new purchase. He and the staff were incredibly helpful with getting me a good out-the-door price getting me to “yes” and I drove home in a new Suburban on Christmas Eve. Thank you, Kevin, and Marine Chevrolet. Only improvement I’d say, it’s a small one, is that I was there for over 5 hours and no one offered a beverage, snack, or mentioned where I could find something while I waited. That would have been helpful. More

Thanks to marine Chevrolet service department and Chuck Rothfuss. He replaced my hud that was rattling. I took my 2020 Silverado to my local dealership and they would not try to fix it because of course th Rothfuss. He replaced my hud that was rattling. I took my 2020 Silverado to my local dealership and they would not try to fix it because of course they didn’t hear it. Marine Chevrolet. believes the customer. More

Jennifer Berberovich was amazing!! She sold me my dream car & made 2020 not so bad after all!! Highly recommend, she is both professional and down to earth! Thank you Jennifer for my Camaro!! It is everyt car & made 2020 not so bad after all!! Highly recommend, she is both professional and down to earth! Thank you Jennifer for my Camaro!! It is everything I wanted!! More

Great Experience, patient sales and finance staff allowed us to take the time we needed to feel good about the deal. Clean comfortable environment, offered refreshments, and everyone was very friendly. us to take the time we needed to feel good about the deal. Clean comfortable environment, offered refreshments, and everyone was very friendly. More

Went in for warranty work, said the problem was fixed and done it to make sure. Apparently not sense they have it back again and it reoccurred. Horrible place to get anything worked on. done it to make sure. Apparently not sense they have it back again and it reoccurred. Horrible place to get anything worked on. More

After receiving my car back worse than going in, I have to pay to have it towed in and have to wait 5 days before the service dept can get to it. My engine was making noise and it still is. However, it now to pay to have it towed in and have to wait 5 days before the service dept can get to it. My engine was making noise and it still is. However, it now also cuts off while driving, the auto starter doesnt work, and my check engine light is on. Those were not an issue when I went in from the start. I still have to wait 5 days to have a diagnostic check done before they decide if Im eligible for a loaner. However, they did notify me that there are no loaners currently available. So now I have to figure out how to get back and forth to work until they fix what what they broke!!! More

Great response from start to finish Chris weaver assisted with a car purchase. I've been looking at this model for a while and he had it ready for me to test drive when I got there. I Chris weaver assisted with a car purchase. I've been looking at this model for a while and he had it ready for me to test drive when I got there. I was in and out in 2 hrs or less! Usually it's an all day event to buy a car. Chris walked us through to the finance department, final prep and we drove it home. Great services! I will definitely recommend this dealership. More

New Chevy Silverado Custom Trail Boss My wife and I walked in, knowing exactly the truck we were looking for. There are many people that say you shouldn't buy a vehicle in Jacksonville NC My wife and I walked in, knowing exactly the truck we were looking for. There are many people that say you shouldn't buy a vehicle in Jacksonville NC because it is a military town and dealerships just try to get over on Marines. My wife and I had the exact opposite experience. Knowing the truck that we wanted, Austin helped search, on a couple different computers until the exact truck I wanted was found. He was very descriptive in explaining all the attributes of the truck as well as the timeline for get to Jacksonville for me to drive home. Very professional, friendly, and help cater to exactly what the customer wants/needs! Austin was one of the best sales personnel I've had the fortune of dealing with in the many different times I've been to many different dealerships through the years. I will recommend this dealership to anyone wanting a bowtie in front of them driving down the road solely on his accolades!! More