Back

Marine Chevrolet

Jacksonville, NC

4.4
292 Reviews

1408 Western Blvd

Jacksonville, NC

28546

Directions

By Type

Showing 292 reviews

March 05, 2024

Customer service was outstanding from start to finish. I was provided up to date status and out the door cost. Thank you Casey and a huge thank you to Eric. GREAT TEAMWORK!!! More

by Tony0831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey
Mar 07, 2024 -

Marine Chevrolet responded

Hi Tony, and thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Sincerely, Kenny Bishop, Service Director, kennybishop@marinechevy.com

February 14, 2024

Isabelle Acevedo was extremely helpful and a pleasure to work with. I would highly recommend her to anyone looking for a new set of wheels. ACR More

by Bubba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isabelle Acevedo
Feb 16, 2024 -

Marine Chevrolet responded

Thanks for your outstanding review! I'm very happy to hear that Isabelle was of such help to you. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com

February 13, 2024

Brought my 2020 silverado in for a scheduled maintenance and oil change. They never rotated my tires. So now I'm not sure if they checked my fluids or my battery life. Or if they changed my oil or just hit More

by Kikidemus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Massie
Feb 15, 2024 -

Marine Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. Please contact me at your earliest convenience so we can discuss your experience in more detail. Sincerely, Kenny Bishop, Service Director, kennybishop@marinechevy.com

February 08, 2024

After 5 visits and an extra $1200. to fix problem that was a warranty Your Shop manager finally listen to me and they replaced the rear struts. Probably willl only return when I hav More

by crkeel
Workmanship
Recommend Dealer
No
Employees Worked With
Drew
Feb 09, 2024 -

Marine Chevrolet responded

Thank you for your feedback. Your experience is not reflective of the service I aim to provide to our guests. I would like to hear more about your experience so I can ensure we prevent these issues from happening again. Sincerely, Kenny Bishop, Service Director, kennybishop@marinechevy.com

February 06, 2024

Isabel helped me to feel at ease, orienting me through every step of the process. Highly recommended! More

by w.alvarado72
Recommend Dealer
Yes
Employees Worked With
Isabel Acevedo
Feb 07, 2024 -

Marine Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Isabel does for Marine Chevrolet and our customers. Hope to see you again soon! Sincerely, Kenny Bishop, Service Director, kennybishop@marinechevy.com

February 06, 2024

Excellent service. Everything from the front desk, service, managers, and salesmen were friendly. Definitely recommend. More

by acoriacb
Recommend Dealer
Yes
Employees Worked With
Isabelle Acevedo
Feb 07, 2024 -

Marine Chevrolet responded

Your compliments and kind words mean so much to me and my team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com

January 21, 2024

Excellent service. JR is top notch and very thorough. Very pleased with the service at Marine Chevrolet. More

by steadmancrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR, Crystal Massie, Karin Fuelleman, Kourtney Ezzell
Jan 23, 2024 -

Marine Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, John Yun, GSM, 910-455-2121; johnyun@marinechevy.com

January 05, 2024

I appreciate it when they notify me about other concerns about my vehicle. This way it can be taken care right away. Thank you for the quick service. More

by pgr.develdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Massie, Karin Fuelleman, Kourtney Ezzell
Jan 08, 2024 -

Marine Chevrolet responded

I appreciate your review and I am glad to hear that our service team was able to assist you with all of your automotive needs. Please let me know if there is anything else that I can assist you with. Sincerely, Vinnie Havens, Service Manager, vinniehavens@marinechevy.com

January 04, 2024

The service department employees were very courteous and answered all of my questions. I am completely satisfied with the service I received on my Z71. More

by gberridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J R Suarez
Jan 05, 2024 -

Marine Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our service team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Vinnie Havens, Service Manager, vinniehavens@marinechevy.com

January 03, 2024

Not very transparent on total pricing. Was told around $500 for repair, when checked in was shown a price of $556 which was on par. Picked up vehicle and cost was $860. When questioned I w More

by vickman86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Massie
Jan 04, 2024 -

Marine Chevrolet responded

Hello, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Sincerely, Vinnie Havens, Service Manager, vinniehavens@marinechevy.com

1
...