Marion Chrysler Dodge Jeep Ram - Service Center

Marion Jeep Chrysler experience June 12th 2023 I walked into Marion Jeep Chrysler at 1:40 after an hour drive to the location. I explained to Chris who had reached out in a text to me to come in an walked into Marion Jeep Chrysler at 1:40 after an hour drive to the location. I explained to Chris who had reached out in a text to me to come in and we can do the paperwork to sell my car to the dealership for the 18,840.00 that they offered me through KBB.Com He did his due diligence took about 45 minutes to an hour and then said ok my manager is out of town and I am waiting for an email from him to approve the transaction. I asked how long it would be he said he didn't know. We were approached by a couple salesman asking if we were ok because we were walking around the lot and we stated we were not trading in just waiting for Chris. We decided to go to lunch after 2 hours of being there. Chris called us about 45 minutes later and said he is ready to come back and pick up your check. We got back about 10 minutes later. He sat down and shook my hand and said glad we had a deal. He then went to explain that he would not be giving us the check today. We had a payoff amount that was confirmed earlier in the transaction as I presented him with all that paperwork when we first got there. He stated it is a North Carolina Law that they could not give us a check without physically having a title. If this law was true why was that not told to us when we got there almost three hours ago? We found out that Chris was Lying. There is no law in NC that prevents the transfer. I questioned and said so I couldn't even trade in the car today to buy another because I don't hold the title he explained unfortunately. He then said we will mail you a check in 14 business days once I sign the car over to them now and they receive the title. I said this is something I have never heard of and he then reiterated that it is the law. I said Well I am not comfortable signing my car over to you with a handshake of my 12,200 balance that may come in 14 days. He said He understood. Again, why waste both of our time when you knew the situation from the beginning? Where you setting me up hoping I would use the funds for a new vehicle after walking around the lot for hours because there was no place to sit inside? With exception to the service area? So, I left. As frustrating as I was my wife says try CarMax. their offer was 300 lower than the two other places with KBB. So, I did. CarMax explained the whole process and in 45 minutes I had a check in my hand. They were incredibly professional and did exactly what they said they were going to do. I don't know what kind of game that Marion Chrysler was playing however my only repercussion is to share my experience on social media as to hope no others are wasting 5 hours of their day to be lied to about a law that does not exist. I couldn’t even imagine the games they would play or the “doc Fees” they would have added on if I purchased a vehicle. More

WORST MANAGEMENT EVER! Would never buy a vehicle from Phil Moore (general manager)! 0 starts if it would go that low. Absolutely NO customer service skills at all. Would never buy a vehicle from Phil Moore (general manager)! 0 starts if it would go that low. Absolutely NO customer service skills at all. More

Don’t know what I would do without them, they always come to my rescue when I need help with my 2007 Jeep commander to my rescue when I need help with my 2007 Jeep commander More