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Maritime Chevrolet of Fairfield

Fairfield, CT

3.3
93 Reviews

985 Post Rd

Fairfield, CT

06824

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Showing 93 reviews

December 16, 2022

If I could leave 0 stars I would. Maritime Chevrolet rips customers off on parts and labor and never gets to the actual problem. Drove away with my car that they just worked on and th More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ralph Cascella
Dec 19, 2022 -

Maritime Chevrolet of Fairfield responded

Bob, I sincerely apologize for the issues you have encountered with your vehicle. We strive to deliver professional and knowledgeable service, and it is never our intention to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this further, please feel free to reach out. Best, Ralph Cascella - Service Manager - (203) 259-5221

September 08, 2022

Just drove 20 minutes to test drive a Chevy Silverado 1500. Was refused as I am “not far enough into the sales process” to test drive a vehicle/“shouldn’t be putting miles on the car”. Will be taking my More

by hunterpeterson146
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown.
Sep 16, 2022 -

Maritime Chevrolet of Fairfield responded

Hunter, We pride ourselves on exceptional customer care and I am very sorry that you were unable to enjoy a test drive with us. I will be sure to discuss this with my team and ensure a more positive experience for our future guests. I understand your frustration and would like to apologize that we fell short of our usual standards on this occasion. I understand we have lost your business, and if there is anything else you'd like to discuss with me, I welcome the chance to have a conversation with you directly. Thank you, Mike Perna - New Car Manager - (203) 259-5211

May 31, 2022

Very Helpful! Was it constant contact with everyone in the process. Always answered phone and texts More

by Charlie H
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa- internet,Josh- sales manager & Frank Duffy salesperson. All very helpful.
May 31, 2022 -

Maritime Chevrolet of Fairfield responded

We're happy to hear it, Charlie! Thanks for being a fan and we look forward to seeing you again next time. Safe travels!

May 30, 2022

I have been a customer of maritime for over 20 years. I found them to be helpful & honest . Excellent service dept. too. More

by por9300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Papadakos
Jun 01, 2022 -

Maritime Chevrolet of Fairfield responded

Thank you for the great review! We are glad to hear that you are so confident in the Maritime Chevrolet team to get the job done. Drive safely, and we hope to see you back again down the road!

April 07, 2022

Born and raised in Fairfield and I cannot recommend this dealership due to how Matt Zuckerman treated me. He called me a "xxxxxxx" when he thought he and I had hung up on our call (I had an outstanding car More

by pangraz11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Zuckerman
Apr 14, 2022 -

Maritime Chevrolet of Fairfield responded

This feedback is very concerning to read and I would like to extend a sincere apology. We expect much better treatment for our guests and I will be sure to address your concerns with my team. Your experience is important to us and, if there is anything we can do to make things right for you, please don't hesitate to reach out. Thank you, Mike Perna - New Car Manager - (203) 259-5211

October 29, 2021

MIKE PERNA STAY AWAY FROM THIS SALES MANAGER AND THIS DEALERSHIP THEY ARE TERRIBLE!!!! Buy your Chevrolet any where but here!!! More

by CLOSER7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
MIKE PERNA
Nov 01, 2021 -

Maritime Chevrolet of Fairfield responded

Hi Closer7, thank you so much for taking the time to leave feedback for our dealership! Our customers sales experience is extremely important to us, and we are deeply sorry to hear that we may have dropped the ball with your visit to our dealership. Our sales departments goals are to provide each and every customer with a friendly, transparent, and professional buying experience, and we will be looking into your visit and speaking with our staff involved. If you have any further questions or concerns, please feel free to contact us directly at 203-259-5221, and ask to speak with Josh, our General Sales Manager. Thank you and have a great week!

September 17, 2021

Service manager Ralph Cascella was rude and unprofessional. Told me to take a new Chevrolet under warranty back to where I bought it (out of state during height of Covid) and that he wouldn't h More

by nferr95001
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ralph Cascella
Sep 20, 2021 -

Maritime Chevrolet of Fairfield responded

Hi nferr95001, thank you so much for taking the time to leave feedback for our dealership! Customer service is extremely important to us, and we are deeply sorry to hear we dropped the ball with your last visit. Our service departments goal is to always provide each and every customer with a friendly, quick, and professional service experience, and we again apologize and will be looking into your experience and speaking with our staff involved. If you have any further questions or concerns, please feel free to contact us at 203-259-5221, and we would be happy to help! Thanks and we hope you have a great week!

September 08, 2021

Service advisor Marissa is unprofessional and rude to customers and staff. While waiting for an oil change it took over an hour for the vehicle to be pulled into shop and was only pulled in after I asked More

by Pissed Off Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Marissa Cascella
Sep 08, 2021 -

Maritime Chevrolet of Fairfield responded

Hi Z C, thank you so much for taking the time to leave feedback for our dealership! Customer service is extremely important to us, and we are sorry to hear about your last visit and how your appointment was handled by our service technicians. Our service department's goal is to provide each and every customer with a quick, friendly, and most importantly professional service experience, and after checking our records it looks like we were able to get your vehicle finished and out in about an hour and our Service Manager also explained to you why it took longer than expected. Again, we greatly apologize if you feel that our advisor was unprofessional and rude to you, and we will be speaking with her about this situation. If you have any further questions or concerns, please feel free to contact us at 203-259-5221, and ask to speak with Ralph, our Service Manager. Thanks and we hope you have a great day!

May 14, 2021

Had a fantastic experience at Maritime Chevrolet! Everyone was great - not pushy, personable and I couldn't have made a better decision on where to purchase my vehicle. Mike Atkins is GREAT! Great sa More

by acalabretta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Atkins
January 04, 2021

Excellent service. Sales associate Frank was very friendly and a pleasure to work with. The manager Josh was hilarious and really made the deal come together. This was the first time buying a car th More

by Maw9029
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Duffin
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