Mark Allen Chevrolet - Service Center

Matt listened to all my concerns and helped me with a simple setting on lights. simple setting on lights. More

Was in and out fast, alway very nice and willing to answer any questions and they have a fair price on oil changes. answer any questions and they have a fair price on oil changes. More

I have been using this dealer several years for my service needs on all my GMC Sierra 1500 Denali's as well as my wife's Lexus RX350. Along the way, I have had minor annoyances dealing with differing service needs on all my GMC Sierra 1500 Denali's as well as my wife's Lexus RX350. Along the way, I have had minor annoyances dealing with differing levels of things that could be categorized between incompetence to not giving a crap. Understanding that in today's post covid level of service one comes to expect, its just not as customer oriented as it was even 10 years ago. Nothing has until now become a firm deal breaker. At my last oil change I used a 20.00 off coupon and ask if it would be applicable on the Lexus. I was assured it was but after the completion I was handed an invoice for the same amount as previously charged. When I asked the service writer he explained the up charge for the Lexus filter was 20.00 higher than the normal filter they use. I have had this vehicle oil changed at this location 6 times prior and this has never come up until I use the 20.00 coupon. Today, based on my most recent previous experience, I decided to change my own oil on the GMC Sierra and have found the oil pan drain plug to be resistant to my strength of 65ft# using a torque wrench. I am assuming they are NOT adhering to their Mfg recommendation of 18ft# for this oil pan. Why am I not shocked? If mediocrity is what you seek this is definitely the place to go. More