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Mark Chevrolet

Wayne, MI

5.0
1,775 Reviews
Welcome to Mark Chevrolet. You BETTER CHECK MARK for all your vehicle needs. We have one of the largest new car inventories, and the largest selection of GM Certified Used Vehicles. We are family owned and operated for over 20 years! Our goal is for each and every customer to be 100% Satisfied with their experience at Mark Chevrolet. We know how to serve you, and treat you like family. And remember, there is a difference at Mark Chevrolet!
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33200 Michigan Ave

Wayne, MI

48184

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Showing 1,775 reviews

October 06, 2014

awsome experience Went to other dealerships before mark chevorlet no one wanted to work with me went to mark chevorlet found a truck had multiple people come up an help More

by spurg16ty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
trish hampton
August 19, 2014

Auto body repair I was very pleased with my entire experience at Mark Chevrolet! From the moment I brought my car in for an estimate to the completion of the work I fe More

by Rondaduran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rental agent
August 07, 2014

Warranty Work I recently had to have two recalls completed on my 2012 Traverse and took it to Mark Chevrolet for the work. I chose Mark Chev because of the outstand More

by Jkcraig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Young
August 05, 2014

WARRANTY WORK I WOULD LIKE TO TAKE THE TIME TO GIVE RICK, THE SERVICE MANAGER A GOOD REVIEW DUE TO HIM HAVING A VERY PROFESSIONAL ATTITUDE TOWARD YOUR PROBLEMS AND More

by willisel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
BOB & RICK
August 01, 2014

great at selling you a car, Lousey at service after the sale Ready to take your money. forget lifetime value of a customer. good at trying to get your money. Well l after 3 vehicles and the last lemon Chevrole More

by Lucendia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rocl Thonsberry
Aug 20, 2014 -

Mark Chevrolet responded

Lucendia, as mentioned to you before, you did not even allow us to inspect your vehicle. You were told it might not be covered under warranty but we would do EVERYTHING in our power to help you but we need to inspect and diagnose the exact problem. You would NOT allow us to inspect your vehicle and only wanted GM's phone number. We can't help if you don't allow us to try. It's very confusing as to how you can say these VERY UNTRUE things about our dealership when you would not even allow us to try and help you. GM makes the decision if they will cover something that is recently out of warranty. A lot of time they will cover something out of 'good will.' We are the middle men trying to make each customer happy. We're very sorry that you took this approach as we most definitely could have resolved the problem.

June 16, 2014

Terrible service. Terrible customer care. NEVER going back My car is part of the Cobalt recall disaster of '14 with the ignition switch issue. I called on April 23 and ordered my part. Called back multiple t More

by jessann713
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Vince (technician) and the manager
Aug 01, 2014 -

Mark Chevrolet responded

We apologize for your experience and want to express our sincere apologies. We have tried to reach out to you to resolve the problem but have not received anything back from you. These recalls have been trying to say the least. Our goal is for each and every customer to be 100% satisfied with the entire visit at our store. We do make mistakes as we are only human and can only ask for your understanding in this matter. We obviously did not realize that your aftermarket remote was not working, or we would not have let you know your car was complete.

Aug 01, 2014 -

jessann713 responded

Thank you for your follow-up. I appreciate you taking the time to publicly post that you "tried to reach out". I have resolved this problem by sending the private messages from your dealership to General Motors corporate team. Within 45 minutes of my contact, a plan was made for my car and it was handled at a different dealership. The remote starter works fine now, and I appreciated the e-mail that I received from the CEO of GM. Your services are no longer needed - nor your free gas or detail that was offered to have me remove the rating that I put up. One more thing - after I made the gentlemen at Mark Chevrolet aware that my remote starter wasn't working, I wonder why it wasn't fixed then? If, as you say in your response "we would not have let you know your car was complete". I was told you couldn't touch an after-market starter - so I'm curious as to what you might have done. Have a great day!

Aug 01, 2014 -

Mark Chevrolet responded

Jessann713, as I mentioned before, we would never knowingly give your car back to you not working properly. If we would have known the starter was not working due to us fixing the issue then we would have had one of our aftermarket vendors fix it. We do not typically deal with aftermarket items. As far as the gas and detail, that was the least that I could do to at least make up for your experience. That offer still stands. Again, I'm truly sorry for the experience you had.

June 13, 2014

Great Staff Great Price I've recently purchased my third vehicle from Mark Chevrolet, and as always the process went smoothly and I feel as though I got a GREAT deal. My sale More

by jvitatoe84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan K
June 09, 2014

First time car buyer I lease my first car from them a black 2013 Malibu they had the car already washed and gassed up ready to go, when i saw a purple one I liked instead More

by ARandolph2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 05, 2014

Best Customer Service My husband and I purchased a 2014 Traverse back in Decemver 2013 from Nesa and was the greatest service representative we had ever experienced. She h More

by leelee1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nesa Zaplitny
March 14, 2014

Took my truck in because I had to jump it every morning for work and after work to get home. Took it in one week later I get it back they said it was my remote start/ alarm and took it out. The next aftern More

by sf760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
rob
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