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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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April 23, 2023

Don't remember. He was so focused on selling me what he believed I needed, he failed to tell me there was no coolant. After my truck was 'checked'. So I called today More

by KRFARIAS18@GMAIL.COM
Recommend Dealer
No
Employees Worked With
1
Apr 25, 2023 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your recent experience in our service center. I can assure you this is an isolated incident and not how we conduct business. If you are open to contacting me at your earliest convenience, I would appreciate the opportunity to do my best to fix this issue for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 23, 2023

The experience was on point, Ray is very helpful Ray is great as long as he is there we will keep coming back More

by floresfamof4@live.com
Recommend Dealer
Yes
Employees Worked With
5
Apr 25, 2023 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 23, 2023

So far so good Take it or leave it If it wasn't for the amazing service I received from Julie I would look for another dealership 😉 More

by JOE.748372
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Apr 25, 2023 -

Mark Christopher Auto Center responded

Joe, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 23, 2023

In for oil change and tire rotation the job was done in an hour and a half. More

by IVALEETEXAS.123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ceasar
Apr 25, 2023 -

Mark Christopher Auto Center responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 23, 2023

Very good customer service when I got my oil change and recall fixed. I will be back for sure. More

by tinareyes909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Apr 25, 2023 -

Mark Christopher Auto Center responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2023

Sam the finance general manager was outstanding and Julie in service was awesome also without the sales representative. More

by Don Jack
Recommend Dealer
Yes
Employees Worked With
Sam in finance.
Apr 25, 2023 -

Mark Christopher Auto Center responded

Don, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

April 22, 2023

They did a great job on our Cadillac Lyriq which is a launch ev I only take off a star because they did not have any loaner cars and the rental they gave my wife was very subpar. But communication with m More

by bryaniriverside
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Umar
Apr 25, 2023 -

Mark Christopher Auto Center responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2023

Great quality work was provided, very efficient, my service manager, Avo was very communicative, honest, and helpful. More

by srodondi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian, Service Consultant, 5 Stars
Apr 25, 2023 -

Mark Christopher Auto Center responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 22, 2023

I wasn't updated on the profess of my service. I wasn't updated on the progress of my service and my rep didn't seem to know what they were actually doing. More

by grayjill20@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 25, 2023 -

Mark Christopher Auto Center responded

Our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

April 21, 2023

Grease on center console, some type of dirt/shavings left on rear bumper assume due to changing emblems More

by 1968JORGECAMARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unk
Apr 25, 2023 -

Mark Christopher Auto Center responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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