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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,274 Reviews

6,274 Reviews of Mark Christopher Auto Center - Service Center

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July 11, 2025

Mark Christhoper tiene un excelente servicio en ventas. Es mi segundo vehículo que compro aqui. More

by maggiecastillo321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Fletes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Mark Christopher Auto Center responded

¡Gracias, Maggie! Agradecemos tu comentario y nos alegra saber que tuviste una excelente experiencia en Mark Christopher Auto Center al comprar tu segundo vehículo. Nos encantaría volver a verte. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 11, 2025

I brought my vehicle in for my first service and I expressed concern with my brakes, making loud squeaky noises when this should not be the case with a brand new car. I was basically told it is what i More

by miss_ladyp25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leslie Fuentes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Fletes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Mark Christopher Auto Center responded

Thank you for sharing your concerns with us. I understand how frustrating it can be to experience issues with your brakes on a new vehicle. We appreciate your feedback as it helps us improve our services. I encourage you to reach out to Mark Christopher Auto Center directly so that we can address your concerns further. We value your satisfaction and look forward to assisting you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 11, 2025

Awesome dealership. However for my diesel truck the paperwork said my def was topped off. When I checked to see it wasn’t. Transparency and integrity is very important a More

by matthewbigbe51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand your concerns regarding the DEF levels in your diesel truck. At Mark Christopher Auto Center, we value transparency and integrity, and it’s important to us that our customers feel confident in their service. If you would like to discuss this further, please feel free to reach out to us directly. We appreciate your input and hope to serve you better in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2025

The Service Advisor Javier is great. He updates on the work being done and is very nice to work with. More

by Supert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Mark Christopher Auto Center responded

Thank you for your kind review! I'm thrilled to hear that you had a great experience with Javier at Mark Christopher Auto Center. Keeping our customers informed and comfortable is our priority. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 07, 2025

I purchased my car from Mark Christopher and only Mark Christopher performs service on my vehicle. This last time I had my car in for service was my best experience because of Nobu Damon. He knows how to More

by MKCDTL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dario Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! I am glad that your recent service experience at Mark Christopher Auto Center was your best yet, thanks to Nobu. We appreciate your loyalty and are committed to providing the best service for your vehicle. We look forward to seeing you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2025

Dropped vehicle off at 7, was the first customer in line. Was having issues with the infotainment. Vehicle wasn’t ready until 245 and they still didn’t fix the issue. More

by cncollins101
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Avo Injian
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback. I understand that your experience at Mark Christopher Auto Center regarding the infotainment issue was not satisfactory. I appreciate you sharing your concerns and would like to encourage you to reach out to me directly so we can discuss it further. Your satisfaction is important to us. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2025

The customer service was awesome. They really above and beyond and explained exactly what was needed and why. Services were great. Vehicle was ready as promised. More

by YADIRA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2025 -

Mark Christopher Auto Center responded

Thank you so much for your wonderful review! We truly appreciate your kind words about our team at Mark Christopher Auto Center. It's great to hear that you found our customer service to be awesome and that we were able to explain everything clearly and provide the services you needed. We look forward to seeing you again for your future automotive needs! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 04, 2025

I have been servicing my vehicles here for years and have always been satisfied! Thanks! More

by MIERSMAONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Damon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful review! We truly appreciate your loyalty to Mark Christopher Auto Center over the years. It’s great to hear that you’ve always been satisfied with our service. We look forward to continuing to assist you with your vehicles in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 04, 2025

Eddie is very friendly and professional. He helped me get the shocks and struts required for m Yukon Denali. The dealer had them in stock. More

by raydearborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Brady
Jul 05, 2025 -

Mark Christopher Auto Center responded

Thank you for your feedback! I appreciate your kind words about Eddie's friendly and professional service at Mark Christopher Auto Center. I am glad to hear we had the shocks and struts for your Yukon Denali in stock and could assist you promptly. If you have any more needs in the future, don't hesitate to reach out. We look forward to serving you again! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 03, 2025

Avo is very diligent and takes the time to listen carefully and clearly explain the service requirements. More

by Johnl15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avo Injian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2025 -

Mark Christopher Auto Center responded

Thank you for your wonderful feedback, John! We truly appreciate your recognition of Avo's diligence and commitment to listening and explaining service requirements at Mark Christopher Auto Center. Our team strives to provide excellent service, and it's great to hear that we met your expectations. We look forward to assisting you again in the future! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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