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Mark Christopher Auto Center - Service Center

Ontario, CA

4.1
5,802 Reviews

5,802 Reviews of Mark Christopher Auto Center - Service Center

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July 12, 2024

Had 1039 appt for regular maintenance asked them to check infotainment ctr bc of freezing said they would call/txt 1530 came around I had to call was told to pick car up at 1630 bc closed at 1700 got there a More

by Tdini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your experience with us, I appreciate your feedback. Your comments will be shared with our team to address these issues. If you have any further concerns or would like to discuss this matter, please feel free to reach out to me directly. Thank you for choosing Mark Christopher Auto Center. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 12, 2024

This Mercedes its one of the best, fast service and people really friendly thank you More

by zulmaberumen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center! I appreciate you taking the time to share your experience with us. I look forward to serving you again in the future. Drive safely! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 12, 2024

great great great great great great great great great great great great great great great More

by PAUL@BHISI.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chlesea Jose
Jul 15, 2024 -

Mark Christopher Auto Center responded

Thank you so much for the fantastic 5-star review! I truly appreciate your kind words and I am thrilled to hear about your experience with Mark Christopher Auto Center. I look forward to seeing you again soon! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2024

Jackie in the Service dept has been the biggest help for me to bring my 2 vehicles in for service. I've been coming to this dealership for years because of her assistance for my needs. More

by brendafin1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Kloster
Jul 11, 2024 -

Mark Christopher Auto Center responded

Thank you for sharing your positive experience with us, Brenda! We're delighted to hear that Jackie from the Service Department has been a great help to you with servicing your vehicles. At Mark Christopher Auto Center, providing exceptional customer service is our priority, and we appreciate your loyalty throughout the years. We look forward to assisting you with your vehicle needs again in the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 10, 2024

Great customer service! I give credit to all the staff members on sight who have provided me with the best services More

by JUSTINCHAN32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Mark Christopher Auto Center responded

Thank you, Justin, for recognizing the exceptional customer service provided by all our staff members at Mark Christopher Auto Center. We appreciate your kind words and are grateful for your support. We look forward to assisting you in the future and hope you share your positive experience with others. Drive safely! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 09, 2024

Nobu Is Awesome Always Great Customer Service & Quality Work. Thank You For Your Amazon Work Ethics More

by LC9515447012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nobu
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center, Nobu! We appreciate your kind words about our customer service and work quality. We always strive for excellence and are delighted to hear about your positive experience. We look forward to assisting you again in the future! Lloyd Beardsley General Manager lbeardsley@markchristopher.com

July 08, 2024

The service department are great people Chelsea was very helpful provide all great service , I’m super happy with everything And always be a customer there . Thanks you Chelsea More

by RUSH2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea at Cadillac. Service department are the best
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for the fantastic review! We are thrilled to hear that you had a positive experience with our service department and that Chelsea provided exceptional service. We appreciate your kind words and look forward to welcoming you back as a customer at Mark Christopher Auto Center. Thank you for choosing us! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 08, 2024

AVO my service provider once again took my truck in and made sure that everything was checked and recommendations were made. More

by KRAJEWSKI8088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AVO Injian
Jul 10, 2024 -

Mark Christopher Auto Center responded

Thank you for choosing Mark Christopher Auto Center for servicing your truck. We are glad to hear that our team provided you with thorough maintenance recommendations. We appreciate your positive feedback and look forward to assisting you with any future automotive needs. Drive safely! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 07, 2024

The 2 stars are for the clean and professional experience and demeanor of the office service agent. I was dissatisfied with my experience in June ‘24. I was quoted 1-2 days for service, a diagnostic. It took More

by xx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobu
Jul 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your detailed feedback. I understand your frustration with the longer-than-expected service time and lack of communication. Your experience does not meet our standards, and we truly value transparency. Thank you for letting me know about the inconvenience caused and I will address these issues internally. If you would like to discuss this further, please feel free to reach out to me directly with your name and information. Your input helps us improve for the future. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

July 06, 2024

Chelsea is great to work with. Communicates and updates in a timely manner. Really like the text feature. More

by sjrhar
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jul 09, 2024 -

Mark Christopher Auto Center responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience working with us, especially appreciating the timely communication and updates. We're glad you found the text feature helpful. We look forward to assisting you again in the future at Mark Christopher Auto Center. Lloyd Beardsley General Manager lbeardsley@markchristopher.com

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