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Mark Christopher Auto Center - Service Center
Ontario, CA
5,928 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,928 Reviews of Mark Christopher Auto Center - Service Center
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October 24, 2024
They gave me my car at the time they said for the oil and tire rotation. However, they were not able to get the recall done by the time I needed. tire rotation. However, they were not able to get the recall done by the time I needed. More
by emily_vlnc
Verified CustomerEmployees Worked With
Chelsea Jose
October 24, 2024
Chelsea in Service Dept. provided me with excellent a customer service experience. She got me in quickly to address a front brake issue prior to leaving for a vacation. The provided me with excellent a customer service experience. She got me in quickly to address a front brake issue prior to leaving for a vacation. The whole matter was resolved amicably by Chelsea working with the Service manager. I had a front brake job and rotors replaced in March 2024, it seemed too early (6 months or 10K miles) for a complete replacement including rotors. Chalsea was very instrumental in understanding and advocating for a service allowance which Jeff provided. As a loyal Mark Chirstopher Cadillac customer for several years, I very much appreciate the customer experience I received. More
by MIKE.CAMARENA
Employees Worked With
October 23, 2024
I had an appointment but the wait was about five hours. ...That's a lot of time waiting and waiting and waiting.... ...That's a lot of time waiting and waiting and waiting.... More
by BETTYGIGI33
Employees Worked With
October 21, 2024
The service was great but the quote was absolutely ridiculous!!! For a part for 115.00 the labor was 2600. This is just unbelievable and on my quote there were about 4 items like that. ridiculous!!! For a part for 115.00 the labor was 2600. This is just unbelievable and on my quote there were about 4 items like that. More
by kdubs1102
Employees Worked With
October 21, 2024
Great service at this dealership. Resolved the majority of my issues on the first service visit. Resolved the majority of my issues on the first service visit. More
by EliteScientist
October 21, 2024
I went in service department just to get my long time wait for my brand new GMC Canyon AT4 bed liner. Service adviser Jackie K was great, she was very nice and friendly. However, I only gave it a 4 star wait for my brand new GMC Canyon AT4 bed liner. Service adviser Jackie K was great, she was very nice and friendly. However, I only gave it a 4 star only because I think the bed liner was not in a good condition once I saw it installed on my truck. Bed liner was not correctly installed to start with, I had to go back to see Jackie, she however brought out the installation technician to correct it. Also, bed liner had a lot of scratches on the driver side and it was pretty dirty, it was also bowed at the end. I had to go back home and clean and scrub down the bed liner and placed (2) 35 lbs. weights on it to make it straight or flat. Otherwise, I do like the bed liner beside it took almost a month to receive it. More
by scotts993
Employees Worked With
October 20, 2024
Very helpful and understanding on what the customers needs are. Thank you for all the support. needs are. Thank you for all the support. More
by JESSCOFF5
Employees Worked With
Other Employees :
Chelsea was great in the service department. She was kind, helpful and made sure things were done right
October 19, 2024
I’m always pleased with the service I receive at Mark Christopher Chevrolet. This time I got my oil change and tire rotation and was done in an hour! Christopher Chevrolet. This time I got my oil change and tire rotation and was done in an hour! More
by Carol L
Employees Worked With
October 18, 2024
I came in to have my Denali looked at and waited 6 hours and they told me I needed to leave the truck overnight. Because they weren’t getting to it that day and they told me I needed to leave the truck overnight. Because they weren’t getting to it that day More
by misfishr
Employees Worked With
October 17, 2024
Great service here. Only 2 things I think could be a better, 1. approach the customer faster when they pull in (sometimes I have to get out of my truck to find someone t Only 2 things I think could be a better, 1. approach the customer faster when they pull in (sometimes I have to get out of my truck to find someone to assist me). 2. Be a little faster in returning the vehicle. That’s taken up to 20 minutes before, and that’s just too long. More
by MMGARCIA8715
Employees Worked With
