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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,243 Reviews

6,243 Reviews of Mark Christopher Auto Center - Service Center

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December 09, 2022

I drove over 20 mi to do my service on my Escalade they are very professional and honest More

by VIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nabo
Dec 13, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 09, 2022

Took care of all the issues I had in an easy and open dialogue about my vehicle. More

by joneobgd2nt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dino and Joel
Dec 13, 2022 -

Mark Christopher Auto Center responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 09, 2022

Walked-in for my safety recalls(4). My car was received fast and was able to get it back the next day. More

by TJFGALANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Dec 13, 2022 -

Mark Christopher Auto Center responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 09, 2022

Mark Christopher chevy is my go to place for maintenance on my truck. Fast service, friendly customer service More

by Ymelissa08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu
Dec 13, 2022 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

December 08, 2022

Lack of communication, was not informed on heated steering being delayed call me if you have any questions thank you More

by Mary Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 08, 2022 -

Mary Ann responded

We weren’t told that the missing parts for Heated streering wheel were not going to be Installed and that we would have to come back

December 06, 2022

It went well as the actual car service. It changed when I informed the cashier that I wanted to use my rewards towards my service however instead of directing me straight to my advisor she More

by liz.sophia.twins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blonde young girl
Dec 08, 2022 -

Mark Christopher Auto Center responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Mark Christopher Auto Center does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 06, 2022

My RV was towed there by AAA as it broke down and they were the only one that was close that works on RV’s. Nobu was great at keeping me informed every step of the way. The downside was just waiting on pa More

by Abonez50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 06, 2022 -

Abonez50 responded

Nobu is great to deal with and is on it when communicating. Took longer than expected due to having to order parts and waiting for them. Also gave me a discount which was about 8% was hoping for 10% to 15% for the length it time and having to wait another 4hrs at pick up, because my fuel gauge was not working only to find out the mechanic crossed the wires. Overall not a bad or great experience but a good experience.

December 06, 2022

Every time I come here Julie is the best and always takes care of my repairs within a timely manner More

by WAVOLEVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 08, 2022 -

Mark Christopher Auto Center responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2022

Had my Silverado serviced here been along time since I’ve been here. But they were very communicative with me in what needed to be done and were not pushy on me to try and upsale. Do miss the shuttle that us More

by jose.perez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan morales in sales ,Julie in service.
Dec 06, 2022 -

Mark Christopher Auto Center responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 05, 2022

The problem on my truck still exist even though Dario assured me it was fixed .. I have been calling for two weeks and still haven’t heard back. Don’t think I’ll be coming back More

by thovan.huynh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dario gomez
Dec 07, 2022 -

Mark Christopher Auto Center responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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