Mark Christopher Auto Center - Service Center

Disappointed with the service dept. answered phone call in front of me, neglecting my time. Not the best visit. Checking in on 9/22 service was great. Checking out 9/24 customer service was lacking to say in front of me, neglecting my time. Not the best visit. Checking in on 9/22 service was great. Checking out 9/24 customer service was lacking to say the least More

They have repeatedly not taken care of my service issues and are now not responding to my requests to correct their mistakes. and are now not responding to my requests to correct their mistakes. More

Courteous, professional, and deliver as scheduled, called with update, car was finished as promised. All staff helpful with update, car was finished as promised. All staff helpful More

Great customer service, great communication. I really enjoyed the process. 5 stars all the way. enjoyed the process. 5 stars all the way. More

Ray provided exceptional customer service. He updated me throughout the whole process and was very knowledgeable with his recommendations. MARK CHRISTOPHER- you should hire more associates like him. Hands d throughout the whole process and was very knowledgeable with his recommendations. MARK CHRISTOPHER- you should hire more associates like him. Hands down the best experience! More

I’ve been taking my GM vehicles to the dealership for many years. I have always been able to have a successful outcome with my vehicle issues. I continue to use the dealership service and sales departmen many years. I have always been able to have a successful outcome with my vehicle issues. I continue to use the dealership service and sales departments. More

I came in September 23rd at 8am for a oil change on Cadillac there 5 hrs Cadillac there 5 hrs More

The staff was very nice considering the business. The call back about my car was great. call back about my car was great. More

Vehicle was going into low power mode under acceleration. Made an appointment, they blew it off for two days, then called me to say it was low on oil but didn’t know why. Proceeded to grill me in an accusato Made an appointment, they blew it off for two days, then called me to say it was low on oil but didn’t know why. Proceeded to grill me in an accusatory manner implying I didn’t have the vehicle serviced at the appropriate interval or had done something else to the vehicle. BTW, they told me the oil life and air filter was at 0%. Not true! Air filter was at 55% the day I got it back! Oil life was at 30% the week before I took it in. They proceeded to string me along for two weeks with no answers. Finally, they called and said GM was sending in a traveling engineer to assess the oil loss. Then it dawned on me…. This new vehicle only on its 3rd oil change did not leak or burn, the GM dealer simply didn’t put in enough oil last time they changed it. I asked if they considered that could be the reason. They said yes. But never did they ever mention that to me before I brought it up. Instead they said they still had no idea why it was low. Dishonest and only out to up sell you on services you do not need. Overwhelmed with work and didn’t offer a loaner until two weeks into the whole debacle! If you want customer service don’t go to Mark Christopher! More

very orderly , polite and helpful,I would like the old very orderly , polite and helpful, I would like the old policy of washing my vehicle very orderly , polite and helpful, I would like the old policy of washing my vehicle More