Mark Christopher Auto Center - Service Center
Ontario, CA
6,242 Reviews of Mark Christopher Auto Center - Service Center
Wasn't sure what might have been the problem with my 2021 Silverado but the dealership thoroughly researched all possibilities and returned my truck with a clean bill of health. Silverado but the dealership thoroughly researched all possibilities and returned my truck with a clean bill of health. More
It’s a GM service center, does anyone actually like going lol. Appreciate the work, thanks for fixing my car, but irritating it broke down in the first place. lol. Appreciate the work, thanks for fixing my car, but irritating it broke down in the first place. More
Service rep Julie Escobar was unprofessional, rude, unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspe unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspection sheet available, I had to ask at 2 other counters for it and I went back to ask her again. Id asked for a call upon vehicle completion as Id left the property; she didn’t call but said she did (I have no Record of her calling cell or Home phones. which is 80-Miles away fm dealership). In 5–3/4 years we’ve always been treated very professionally, this is a first for unprofessionalism. More
I had a 12:40 appointment. I got there at 12:20. Went in to speak to the lady/ service consultant about my vehicle. She asked about my previous vehicle. I told her what I had. She asked me why would I trade to speak to the lady/ service consultant about my vehicle. She asked about my previous vehicle. I told her what I had. She asked me why would I trade that in for the car I got now. I explained to her about gas and everything it was too much. She proceeded to check me in. I asked her about roughly how long the wait would be. She told me about an hour maybe two she didn't know. At 2:20 I saw my car go by I thought it was done. That's when they were taking it back to see what was wrong with it. The mechanic brought my car back up so I could show him why I bought it in. My car would not display the error message I get from time to time. He took my car back. After another period of waiting I had a phone call from one of the service consultants. He told me my car was ready that they could not recreate what was happening. So I asked him that nothing was done to my car he said yes. Then I asked if I could take pictures of when my car was giving me the error message so I didn't have to wait 4 hours to be told that nothing was done to my car again. He told me he didn't know. I asked him if he could ask the manager. I ended up in the manager's office speaking with him. I told him I understood that they have to recreate the problem. But if I could take pictures so they had proof of the time and date. I didn't want to bring my car back in for the same problem if they weren't able to recreate it in the time that they had it. He said I could take pictures but usually they have to recreate the issue in order to fix it. And I once again went over what I previously said. He ended up calling back to the mechanic asking if they had the part. They did and ended up fixing it. The service technician who helped me at the end was very nice and polite. He held The door open for me and walked me to the cashier so I could check out. More