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Mark Christopher Auto Center - Service Center

Ontario, CA

4.2
6,242 Reviews

6,242 Reviews of Mark Christopher Auto Center - Service Center

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September 17, 2021

Wasn't sure what might have been the problem with my 2021 Silverado but the dealership thoroughly researched all possibilities and returned my truck with a clean bill of health. More

by Airstreamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie
Sep 17, 2021 -

Mark Christopher Auto Center responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

The service department kept me informed on the progress of my truck and got it back on the road fast More

by MAGNINASHADDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 17, 2021

They were informative. Kept me updated. Avo was extremely helpful and courteous. They were very thorough. More

by Sam c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo Injian
Sep 17, 2021 -

Sam c responded

I'm completely satisfied with my experience.

September 17, 2021

It’s a GM service center, does anyone actually like going lol. Appreciate the work, thanks for fixing my car, but irritating it broke down in the first place. More

by frank.barilone.jr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rizzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

As always your staff are very good. deliver a professional and efficient service. Thank you for a job well done. More

by Maria V Sale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario gomez
Sep 16, 2021 -

Mark Christopher Auto Center responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

I called they had the part I get there they're out of the park they have to order it I lost half a day work More

by BIGJOHNSUR13.BJ
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Avo
Sep 17, 2021 -

Mark Christopher Auto Center responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

I spoke to Juan, he was happy to assist me with my Cadillac problem instantly. Good service. 👍🏻😊 More

by GRANDMAFLETCHER1@icloud.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

Service rep Julie Escobar was unprofessional, rude, unhelpful, hard dealing with, Inconsiderate, bothered her when asking questions I didn’t understand. She didn’t have the GM multi-point vehicle inspe More

by Margie Garcia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service representative Julie Escobar I give her 1??
Sep 17, 2021 -

Mark Christopher Auto Center responded

Margie, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

September 16, 2021

She is one of the nicest person to talk too and is really helpful. Great customer service More

by garciajoaquin24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia
Sep 17, 2021 -

Mark Christopher Auto Center responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

September 16, 2021

I had a 12:40 appointment. I got there at 12:20. Went in to speak to the lady/ service consultant about my vehicle. She asked about my previous vehicle. I told her what I had. She asked me why would I trade More

by pixy347girl
Friendliness
Recommend Dealer
No
Employees Worked With
Jeff Rizzi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Torres
Sep 21, 2021 -

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

Sep 28, 2021 -

pixy347girl responded

As of yesterday all 3 of my wires will not work in the center USB ports. I am buying 2 more and will be here Saturday. I don't understand why this issue is happening. I emailed and left a voicemail message with Jeff. I will update this once I try the new cords and when I speak with the manager.

Sep 30, 2021 -

pixy347girl responded

I got my new USB wires and they work. Still no with from the dealer.

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