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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,359 Reviews

6,359 Reviews of Mark Christopher Auto Center - Service Center

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December 21, 2020

Have had all great experiences with mark Christopher's and service since I bought my car in 2013. Jackie K. my service rep has taking very good care of me and very satisfied with her. She is tbe best!!! T More

by mlfriend1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy cervantes, brian benson ,George fox, Jacqueline Kloskyl
Dec 22, 2020 -

Mark Christopher Auto Center responded

We are pleased to hear that you had an excellent experience with Jackie and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2020

Not very satisfied with customer service charge me $157 in change to tail light bulbs and I bought into an extended warranty I don’t think it’s fair no one to talk to me about it so no I’m not satisfied More

by RICKHAW53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jackie Klosky
Dec 22, 2020 -

Mark Christopher Auto Center responded

Rick, thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 21, 2020

Thanks for being there for me. It’s good to see my regular service person Nobu Domon. My caddy runs great thanks to all the team. More

by WOODS.T58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon
Dec 22, 2020 -

Mark Christopher Auto Center responded

Hi, and thanks for the great feedback! We're very happy that Nobu was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2020

Really appreciate how fast my truck got fixed and a very big thank you to “Avo” great place I’ll keep coming back for future service for my gmc. More

by Jonnyr1518
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avo
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thanks for your perfect review, Jonny! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2020

Nobu was great, he kept me informed during the repairs. The repairs took longer than expected but again, I was informed of the delays. My issue is this... This is the 3rd time I had my truck in for some bi More

by rfc21015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobe
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2020

Jackie was was great and super helpful. Unfortunately my car was returned with grease or oil all over my steering wheel, alcantara, door jam etc. There was also around the engine bay as if tech got oil on h More

by RENE612
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jackie
Dec 22, 2020 -

Mark Christopher Auto Center responded

Rene, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 20, 2020

Except for first two services, my CTS has always been serviced at Mark Christopher and Nobu Domon has always been the service advisor. Nobu is friendly, efficient, and always has my CTS completed on tim More

by Luckydog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nobu Domon, service advisor, 5 Stars
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Nobu does for Mark Christopher Auto Center and our customers. Hope to see you again soon! Thanks again, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2020

Julie is always very helpful and your service is truly the most honest! A rare occurrence today. Thank you for helping my family keep our car running well and keeping us safe! More

by crishta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie in the service dept.
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Crishta! I'm very happy to hear that Julie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2020

Julie is always very helpful and your service is truly the most honest! A rare occurrence today. Thank you for helping my family keep our car running well and keeping us safe! More

by crishta1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie in the service dept.
Dec 22, 2020 -

Mark Christopher Auto Center responded

Thanks for your outstanding review, Crishta! I'm very happy to hear that Julie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

December 19, 2020

Was able to get an appt quickly during covid. Even with a tone of cars getting serviced got my car back in reasonable time. Staff was friendly and Custer service oriented. More

by Jramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Escobar
Dec 22, 2020 -

Mark Christopher Auto Center responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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