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Mark Christopher Auto Center - Service Center

Ontario, CA

4.3
6,265 Reviews

6,265 Reviews of Mark Christopher Auto Center - Service Center

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June 03, 2020

My service attendant was very courteous and professional by greeting and knowledgeable demeanor. He kept me informed during the entire time of my visit. If I requested more information he was ready and will More

by LYMAR.PRATT
Recommend Dealer
Yes
Employees Worked With
Juan fletes
Jun 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 03, 2020

Horrible customer service. I was told to bring my car in so my husband and I took a day off to come in and the gentleman was trying to charge me $300. I have an extended warranty and I'm being required to p More

by jenpadilla08
Recommend Dealer
No
Employees Worked With
I don't know the name
Jun 11, 2020 -

Mark Christopher Auto Center responded

On behalf of our dealership, we appreciate you bringing these issues regarding your recent visit to our attention. We strive to ensure an excellent experience and would appreciate the opportunity to hear more about what happened. Please contact us directly at your convenience. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 03, 2020

Definitely wouldn’t suggest getting Factory repairs done at this Chevy location! Horrible communication! Left my truck without a windshield uncovered for days on end!! I was unaware of the backordere More

by WeRise
Recommend Dealer
No
Employees Worked With
To
Jun 11, 2020 -

Mark Christopher Auto Center responded

Our team has acknowledged this review.

June 03, 2020

Avo the mechanic did an excellent job fixing my car! Very kind and I will definitely come back for a great service again! He explained that he took care of the recall item and did the oil change. More

by randyruth
Recommend Dealer
Yes
Employees Worked With
Avo
Jun 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 02, 2020

Sandra was extra helpful. When out the extra mile to get out car fixed when warranty was being a problem. I’m going work with her from now on. More

by lizybarajas
Recommend Dealer
Yes
Employees Worked With
Sandra in service
Jun 04, 2020 -

Mark Christopher Auto Center responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Sandra and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 01, 2020

The repair to my vehicle was done to my satisfaction and in a timely manner. My only concern re: this current repair was that my car was not washed. More

by MYBOYBUBBA
Recommend Dealer
Yes
Employees Worked With
Nobuyoshi
Jun 04, 2020 -

Mark Christopher Auto Center responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 01, 2020

I WAS ABLE TO GET A DAY SND TIME THE FIT MY SCHEDULE NEBO WAS VERY HELPFUL IN MAKING THAT HAPPEN. HE GAVE ME AN UPDATE ON THE MAINTINANANCE THAT WAS NEEDED AND I WAS ABLE TO GET THEM DONE I WAS THANK More

by brendaharris571
Recommend Dealer
Yes
Employees Worked With
NEBO
Jun 03, 2020 -

Mark Christopher Auto Center responded

Hi and thank you for your kind words. We are very happy to hear that Nebo was so attentive during your visit to our dealership, and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2020

Great place for my service need. Oil change check noise under hood found water pump is starting to go out. Thank you for your help today and please be safe More

by jjsave3013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dario gomez
Jun 03, 2020 -

Mark Christopher Auto Center responded

Hi and thank you for your kind words. We are very happy to hear that our staff was so attentive during your visit to our dealership, and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Best, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

May 31, 2020

This dealership stands by their product. They support their loyal customers. They work to provide quality service to each customer. I LOVE my 2015 Suburban. More

by Lolo
Recommend Dealer
Yes
Employees Worked With
Juan Fuentes
Jun 03, 2020 -

Mark Christopher Auto Center responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

May 31, 2020

Good customer service but my suv had water spots all over when I picked up like it was parked by some sprinklers never again!!!p More

by jdmchild4466
Recommend Dealer
No
Employees Worked With
Jackie
Jun 11, 2020 -

Mark Christopher Auto Center responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

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