Mark Christopher Auto Center - Service Center

I am no longer going to use Mark Christopher as my dealership!! Their service department has no integrity!! They charged me for a service they claimed they did but lied about it! The technician had my dealership!! Their service department has no integrity!! They charged me for a service they claimed they did but lied about it! The technician had my car for less then 20 minutes and claims he rotated the tires changed the oil checked all fluid levels checked the air filters it is not possible to accomplish all of that in less then 20 minutes. Why I am mad is that my right front rim had a scrape on it when I brought it in to the dealership and after they claim to have rotated the tires the same wheel was in the same spot when they gave the car back to me. So I know the tires were not rotated! When the manager Rodney came out to look at my car in so many words insinuated that I was lying! There was also a screw from one of the filters laying on the passenger floor and all of the plastic and paper from servicing the car was still in the inside of my vehicle. Also the oil servicing sticker the technician applies to the windshield was incorrect. I now have a concern that maybe my oil was never changed! Rodney asked me what he could do so I told him that I would like him to review the video to see what the technician actually completed on my car and after he reviewed it I would like to see the video myself and Rodney agreed to it. Rodney has not contacted me back and will not return my calls. I find him very unprofessional! This is the second time they have claimed to have rotated my tires and did not! The first time the manager did review the technicians video and called me and was honest and told me that the technician lied and did not rotate the tires. I always believe in giving someone a second chance so that is why I went back to Mark Christopher but after this second time I no longer trust them to actually and properly service my vehicle. I have better things to due but due to this being the second time and the way I was treated at the dealership I intend in filing complaints with two different government agencies and submitting a form to channel 2’s news segment “2 ON YOUR SIDE” investigative segment due to the possibility that this is common practice at Mark Christopher! Also I will seek further guidance from the BBB. I am a 36 year Air Force veteran and believe in integrity and honesty! More

Avo was very professional from the time of my first call n Monday and it continued when I arrived on Friday. He is a perfect person to work with customers. Thanks, Larry n Monday and it continued when I arrived on Friday. He is a perfect person to work with customers. Thanks, Larry More

Ray peters is great! Got my car in n out quick within an hour for an oil change! Definitely recommend him to friends n family hour for an oil change! Definitely recommend him to friends n family More

I was pleased that they were able to take me in same day because I had an emergency. They were a little hesitant at first, but glad I got it done. Was thinking about tires, but too expensive. because I had an emergency. They were a little hesitant at first, but glad I got it done. Was thinking about tires, but too expensive. More

This is my second year getting an oil change on my Chevy Tahoe at Mark Christipher Auto Center. Mind you, I live in LA, but I’m willing to drive 38 Miles just for an oil changed because the service is exqu Tahoe at Mark Christipher Auto Center. Mind you, I live in LA, but I’m willing to drive 38 Miles just for an oil changed because the service is exquisite. From the phone calls to the moment I arrive, I am treated with such respect and feel like family. From the service advisor to the cashiers, the staff...everyone is so friendly and polite. Oh yeah, thank you for my car wash!!! Definitely my Togo Dealer for all my car services and future purchases. 5 star Service-5 Star Dealer!!! More

Thank you Mr. Dario Gomez for the prompt service and the quick appointment you were able to fix the problem same day again thank you quick appointment you were able to fix the problem same day again thank you More

We have been very pleased with the entire service department. Nobu our service representatives has gone above and beyond taking care of our car needs department. Nobu our service representatives has gone above and beyond taking care of our car needs More

Have no complaints on service. The only thing that I think is super sloppy is their car washes. They left my car very badd spotted I have a black Cadillac. It was horrible think is super sloppy is their car washes. They left my car very badd spotted I have a black Cadillac. It was horrible More

Super fast and friendly service with a smile and efficiency. Very satisfied with all aspects of the service. I would very much recommend Ray or Jackie for service advisors efficiency. Very satisfied with all aspects of the service. I would very much recommend Ray or Jackie for service advisors More

I love it at mark Christopher, I’m not treated like a customer, but like family! thank u all!! Best service provided there, I recommend all to check them out! customer, but like family! thank u all!! Best service provided there, I recommend all to check them out! More