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Mark Christopher Auto Center - Service Center
Ontario, CA
6,196 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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6,196 Reviews of Mark Christopher Auto Center - Service Center
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January 17, 2020
All bad where's dealership I've ever been to feel like I was overpriced and the customer service was crap they lost parts to my vehicle was overpriced and the customer service was crap they lost parts to my vehicle More
by Truecaligreen15
Verified Customer
January 16, 2020
Oil change took 2.5 hours with a 7:30am appt. my first oil change 6 months ago was “guaranteed” under an hour. You took 1.5 hours. Where’s my guarantee?? Never come here for a simple oil change!! oil change 6 months ago was “guaranteed” under an hour. You took 1.5 hours. Where’s my guarantee?? Never come here for a simple oil change!! More
by C.SEATON
Employees Worked With
Rodney Reid
January 16, 2020
I went in for oil change and tire rotation. I got the price quoted to me and then I showed him a AAA card for a discount. Eric then said it was already discounted. I asked from what and he said well it's price quoted to me and then I showed him a AAA card for a discount. Eric then said it was already discounted. I asked from what and he said well it's a general discount. That should have no reflection on a AAA card in my opinion. I also did not see a reflection on the receipt of a discount. For oil change and tire rotation $80. What's the regular rate then? More
by shawngromo
Employees Worked With
Eric Silva. 2 stars.
January 16, 2020
my first time going to that dealer and they have great service. The workers there are really friendly and helpful. They explain detail by detail what they did in service. service. The workers there are really friendly and helpful. They explain detail by detail what they did in service. More
by Willy12
Employees Worked With
Erick Silva
January 16, 2020
Office states it closes at 6, but service ends at 5. Arrived at 4:20 for oil change and was almost denied. Needed tires rotated and engine checked as well, but didn’t have time to do that unfortunately. Arrived at 4:20 for oil change and was almost denied. Needed tires rotated and engine checked as well, but didn’t have time to do that unfortunately. Update posted office hours to be in alignment with service tech schedules. More
by GMGONZALEZ12
Employees Worked With
Sandra
January 16, 2020
Very frustrating. Will no longer use Mark Christopher to have any type of service provided. It’s bad enough to have a brand new vehicle malfunction and not perform as intended but to have the dealer compou have any type of service provided. It’s bad enough to have a brand new vehicle malfunction and not perform as intended but to have the dealer compound the problem really pissed me off. More
by MSNAGEL
January 16, 2020
We bought a new Blazer and it only had one key. The dealer called me when the key fob came in. My wife made an appointment for 9:00 am. I got there at 9 and I was told 2 hours?? After I made an appoin dealer called me when the key fob came in. My wife made an appointment for 9:00 am. I got there at 9 and I was told 2 hours?? After I made an appointment and a key needed to be programmed? 3 hours later I was leaving?? WAY TOO LONG !! I should have been taken first and done since it was the dealers fault I didn’t have a second key. The service writer was nice but I didn’t understand why it took so long More
by IRISHSMO
Employees Worked With
Kat
January 16, 2020
My only complaint was not being able to get a hold of anyone Saturday for hours to get a status. NO ONE. But once we got of Someone we had our answers and we’re good to go. anyone Saturday for hours to get a status. NO ONE. But once we got of Someone we had our answers and we’re good to go. More
by Jon
Employees Worked With
Erik, he was great.
January 16, 2020
Always great service, and prompt work, but need more vehicles on the lot to view come time to turn one in not much of a choice other than same model vehicles on the lot to view come time to turn one in not much of a choice other than same model More
by 1958topcat0406
Employees Worked With
Nadu
